Bacon Plumbing Heating Air Electric

Randy W.

We had Bacon out 3 times to fix a problem with our toilet 'whining' when we flushed it. They replaced the float mechanism on first call, the water line on 2nd call and 3rd call wanted $278 more to replace the ball valve leading to toilet. I don't appreciate being used as a 'trouble-shooting' test case for their lack of ability to isolate an issue to resolve since my wife and I both work at home and wasted at least 2 hours on the service calls. I spoke to management team (Brennan) and got a lot of lip service about how their records hadn't been updated showing the history of this issues and service calls. I wouldn't recommend them as a professional working from home.

Big John H.

This is perhaps the most thorough company I have ever seen at finding problems to be fixed. I will give them that, It reminds me of the strict inspector. They look at everything. (Everyone's situation is different but I can only write this review based on my observation.) In the end, the price was astronomical to me.(thousands) They also charge you a trip charge.

After receiving the diagnosis report. I rejected the agent coming out for a quote to replace everything. My air was hard down and they wanted to replace everything. They could do it as soon as tomorrow which was appealing but I had a bad gut feeling about them. To repair the problem was thousands and I know to replace it was thousands too. Other companies offered mobile units and time to make a decision. I mean there was no pressure to make a decision. This company offered to send an agent out for a quote to replace everything.

John F.

We have used these folks on 3 projects in our home in the last 2 years. I can say we have not had a bad experience in any of our projects.

They ain't the cheapest but we believe you get what you pay for and so far everything we have paid them to do has been money well spent.

We joined there program and for a flat fee they come out prior to fall and check our furnace, in the spring they check the A/C unit, they service our tankless hot water heater. Again, money well spent.

We won't use anyone else, customers for life.

Christopher S.

So, had them out a year ago to replace some external faucets and signed up for the Friends and Family plan for the discount. The work on the external faucets was ok, took a week to get things cleaned up properly. Had them out today for a yearly plumbing inspection, and it was rather eye opening.
They recommended a $3300 full house water softener. They recommended a new garbage disposal, and quoted $400 vs $100 for the same part at Amazon or Lowes. Replacing the fill tubes and flappers on three toilets came to $888. I've done this before, its $25 and maybe 20 minutes of work each. I should point out that the toilets are not leaking/running, the garbage disposal is not leaking or broken and the water isn't hard in my city.
Shame there isn't a 0 star option.

Pat R.

Monthly subscriber to Family and Friends. Requested annual a/c maintanence check but couldn't get an appointment for a month. On the scheduled day they were unable to give me a 'window' for appointment, waited home and got a call at 11:30 to cancel. All services offered by them have to be requested and scheduled separately otherwise they take the monthly fee and offer you nothing. This company is very hard to work with.

Caryn M.

59.00 for air check up and Was TOLD that the technician would be able to clean out the outside unit, if I ask them- I did and I even referred to the person I spoke to from their office, but he did tell me it was a very old unit.
I knew that. I referEd back to my conversation with the office again when paying the bill. Still no attempt to even act like it was going to be done even when I ask 2x
If only the office would not have given me false hope that there was an option for this task to be done- with out having to keep asking***
I don't think it would have been a big deal. but I was expecting this to be done, from my conversation with the office.
thank you, but no thank you.
I will eventually need a new system, but.....

Thomas S.

TERRIBLE. These guys charged us the cost of a new air handler over two years for tuning efforts! Was recommended last time to replace 4K worth of parts, one of which the TXV valve. Our system doesn't even have a TXV valve!!!! Blood suckers!! This company is not trustworthy. They will put low effort troubleshooting into your issue and will want to replace every part in line with the fault!

M V.

1 out of 5. Plumbing service was outstanding. Cleanup afterwards was dismal. Predatory marketing is the worst and when requested when that it stop by calling in and emailing, it continued. I asked to speak to the owner and he did not take my call.

Donald D.

Called them to come out and give a free estimate to unclog kitchen sink. Technician quoted price of over $400. I said no thank you at that price. The technician then said I was being charged a service fee of $39. I informed him that I had spoken to the scheduling people 3 times that day and not once did they mention there would be a $39 service fee. I checked their website and it does not mention anything about a service fee. I protested but still had to pay the $39 fee before the technician would leave. And oh by the way, their website says simple drain unclogging is $99! They won't ever hear from me again.

Nick B.

A wonderful local company that calls back quickly and cares for their clients. I recommend you give them a try.