Bacon Plumbing Heating Air Electric

Timothy B.

I had a very disappointing experience with Bacon Plumbing. While the technicians were professional, the supervisor was dismissive and unhelpful when I asked for clarification about the charges. Instead of explaining the costs, he seemed offended that I questioned them and pressured me to approve more work without transparency. Worse, he insisted I pay upfront before the work even started, and what makes it worse is that the supervisor himself is Black--yet he clearly doesn't trust Black customers. No one should be treated this way. Transparency, respect, and fair treatment should be standard, but unfortunately, that was not my experience. I will not be using their services again.


---

This keeps it professional while making sure your concerns are clearly communicated. Let me know if you'd like to tweak it further!
Here's your review with that addition:


---

I had a very disappointing experience with Bacon Plumbing. While the technicians were professional, the supervisor was dismissive and unhelpful when I asked for clarification about the charges. Instead of explaining the costs, he seemed offended that I questioned them and pressured me to approve more work without transparency. Worse, he insisted I pay upfront before the work even started, and what makes it worse is that the supervisor himself is Black--yet he clearly doesn't trust Black customers. No one should be treated this way. Transparency, respect, and fair treatment should be standard, but unfortunately, that was not my experience. I will not be using their services again.

Wayne H.

They take Unauthorized money from your bank account of $15.95 without you signing up for anything. This twice this company did this to me, I want my money back. I'm calling the Police.

Cheyanne F.

STAY AWAY!!!
Beware that they will charge you astronomical prices if they get even the slightest idea that you aren't aware how much the service should actually cost. The will take advantage of you if they can.
My spouse wasn't aware of how much it should cost to put in an electrical outlet and a surge protector in our breaker box. Note that we didn't even have them out there for the surge protector but they scared my spouse into agreeing to it. Then charged us $1900. And apparently that price was discounted by some family plan they conned us into.
Luckily I got off work before they were able to charge $1500 to install a gas cut off valve and add barely 5" of pipe. I know they were trying to rip us off because of course that it a totally outrageous price, but also because right after I complained they came back to me with a price $1000 cheaper and called it a managers discount. Absolutely ridiculous. And I got the work done by someone else even cheaper than that!
Not sure if you've caught on yet but charging crazy high prices like that and taking advantage of people is fraud. I will be reporting them for this.

Greg H.

Lori B (business owner) seemsxtocrespond to these reviews in my case 8 months later and thanks mecforcmy opinion yet offered nothing and did nothing to correct their behavior cor how they do business! I was told their personnel is on commission which can and did in my case cause lying and out right corrupt practices. In order to get a discount they make you sign up for 12 months 15.95 per month charge. The least this company could do is refund the 10 months I have paid and stop the last 2 months charges!
STAY AWAY FROM THIS COMPANY!cYOUXHAVE BEEN WARNED!

Graeme G.

I've used Bacon 2 x now. They are basically a sub contractor. One guy will come out, charge you and say another guy needs to come out- they charge you and then they say a third guy needs to come out..... so basically several hundred dollars later you still will need to call a plumber or electrician. I tried. It didn't work for us. I will just not use them ever again. No hard feelings. I suggest Schrade plumbing/Rowlett. They are 10000%

William C.

We called Bacon to do some plumbing repairs at a fitness facility. One shower drain in the women's room was stopped up, and one toilet in the men's room had a broken drainpipe. They quoted us $20K for the job. We told them to go ahead with the repairs. After working for a couple of hours, one of their supervisors, Blake Mata, told us we needed to replace ALL of the plumbing in the building at a cost of $117K more! We had already paid them half of their original estimate which they asked for, to cover the work they had already done. Then we refused what was an obvious rip-off. We told them to stop working and leave the tunnels and holes open so we could have someone else finish the job. Instead, they refilled the tunnels, poured new concrete into the holes and left. Then, without our knowledge or approval, they charged our credit card another $10.7K. Apparently, that was for refilling the holes, which we specifically told them not to do. I highly recommend avoiding this company. If you've already been ripped off by Bacon, do what I did and send an official complaint to the TEXAS STATE BOARD OF PLUMBING EXAMINERS. With enough complaints, maybe the state will pull their license and put these predators out of business!

Ed P.

If I could, there would not even be a one star. This company bases their work by lying to their customers. From the upper management to the sales reps, to the worker, my entire project has been much more than a cluster $@&!. They cut into my rafters in the ceiling, ended up having to replace 4 of them by ripping off my roof. They told me lie after lie after lie, from the General Manager Steve to the Tech Guy Reece to the installers. I would not hire this company to pick up dog crap in my back yard. They can't even keep an appointment to meet with the city inspector. In fact, they didn't even pull a permit until they got busted by us asking for one. I would suggest, if you ever do have them to your property, if the tech says his name is Reece, do not believe a word out of his mouth. If he is breathing, he is lying. General Manager is not much better. NOT EVERYONE LOVE'S THIS BACON. I have also found out, through their employee's that lying and telling people they need a unit, when they don't, is standard practice. I could go on but I won't. Use anybody else, anybody, your bother - In- Law, your mother, your great grandma, before you use this company. I honestly cannot understand how they stay in business. If it were up to me and I could, I would shut them down, con artist is all they are.

Sarah R.

We have used Bacon to maintain our HVAC, plumbing, and tankless water heater. We had them install a surge protector and even recommended them to some friends. Our tankless water heater stopped working on Saturday, and we naturally called Bacon to come out and look at it ASAP. A plumber came out Sunday and told us it was probably the control panel, and it was most likely due to a power surge. But it could be more than that, and he wasn't sure if he could find the part. He let us know that our hot water was not a good one and may not last even with the repair. They had good ones. They would cost about $5000, and we would need to have concrete work done. He came back with the electrician today, and we were given an estimate of about $800 to replace the control panel (hopefully that would solve the problem). Those visits cost us $435. (BTW, they determined the problem wasn't caused by an electrical surge. ) We called another plumber. It was a bad wire. $150. Fixed on the spot.

Amanda F.

If there was a ZERO STAR option that's what I'd give Bacon Air Conditioning! We called them on a Sunday evening because our AC went out..they were open and we were desperate but it was a waste of $150. The guy diagnosed our issue and told us the motor needed to replaced in the attic portion of the system. He told us that would run 3k and he wouldn't be able to get a motor for 1-2 weeks (keep in mind it's July and 100°) but he could replace the ENTIRE ATTIC PORTION the next day for 7k!!!! He knew we were desperate and was playing on that to rip our wallet open. At that point I knew what he was doing and asked my husband to send him on his way. With that being said, we had a technician from another company come out this morning who actually drove all the way from Greenville to Carrollton and back for the motor that was needed, replaced it the same day (before lunch) and charged $1,101 for the entire repair and our air is working great now! Bacon PRICE GOUGES and I DO NOT recommend!

Wayne R.

The is full A to Z review on the process of using Bacon Plumbing Heating Air Electrical. From the start I received a text with ETA and a link that allowed me to track the person on the way to my house, in addition I was sent a picture of who to expect. I have a only a few companies do the picture will admit it helps to feel comfortable and the tracking is just nice to know a more exact ETA.
The first interaction was with Brad who examined my house and old units, my units were 18 years old and one had completely died so was looking for replacement. He asked about any issues I was having and what was important to me. Explained the tonnage calculation. He quickly worked up estimates with three options; good, better, best. After researching both the brands, units I went with the middle option which was not that much more than the lower option and I got increased SEER efficiency and full 10 years of parts and labor, which was explained all I do is call them if something happens in the next 10 years and it is covered. I also researched the BBB for any complaints on Bacon and while there were some, each one was resolved and explained by the company. This was not the case for every company I looked at.
Once I made the decision the install was able to be scheduled for the next day, this was great considering had been without one unit for almost a month at this point.
The day of the install started off with great communication, who was coming, what time and even when the electrician had a flat on the way, it was communicated and an alternate tech was routed. Before they started the lead tech, Andrew, asked me questions and explained the process and kept me updated along the way. Two crews of HVAC techs went to work and by 9:00 had the old equipment out and were already starting on the install. He asked if I had questions and the only one I had was do they clean out the system after they braze the copper pipe and do they fully vacuum the lines before freon is added. Everything I had read was the install process was more important the brand purchased. He informed me they do all that and more and they take videos, pictures and inspect the entire line for leaks before they leave. Before they started, drop clothes and plastic was put down to protect the carpet.
Despite the heat, they worked tirelessly and observed how careful they were bringing out the old equipment from the attic as to not damage walls or doors.
About a week later an inspection follow-up was scheduled. Chad showed up and the week living with the system gave me a chance to learn of any hot or cold spots, where airflow was low or high and try to learn the new Google NEST thermostats. He adjusted the flow to a few areas and corrected all the spots and set up the thermostats to do what I wanted them to do, funny before the install did not think I would want Wi-Fi enabled thermostats but now that I have them I am glad they included them.
Given the quality of the install, the price, and the warranty on equipment and labor plus a year of the their service that includes checking the units twice a year, plumbing and electrical inspections I am very happy I went with Bacon. Understand the real test will be over the next 10 years so will keep this updated.