B B Lewis Plumbing

Fred S.

I had an issue with my garbage disposal and the first company that was assigned to me by AHS never called, never returned any text messages leading me to call AHS back and they assigned BB Lewis Plumbing.

Within minutes I got a call from Jason, and they were at my house the next day and fixed the issue under 15 minutes. They were professional, clean, personable and respectful.

There are lots of keyboard warriors on yelp dumping their negative garbage online. I had my own experience and it was five stars. I would have BB Lewis out again without any hesitations.

Adam H.

ZERO REVIEW IF POSSIBLE. More update. BB Lewis never called back. Never picked up the old water heater in my attic and now, LT Plumbing came over and found out that the idiot at BB didnt even connect the flu to the water heater and we have been sucking in CO2 for months. These guys are the WORST.

Elizabeth D.

My home warranty company set me up with this contractor. They never called. I called them. They never called me back. I call the warranty company, they called the contractor and he answered and agreed to come out. I took the day off of work. They never showed. Big waste of time.

Max Z.

The worst service one can experience.
DO NOT TRUST THEM ! STAY AWAY FORM THIS ONE.

They were sent to my house by American Home Shield Warranty to fix a water leak. The issue was the simplest fix ever. All they had to do was tightening a spigot joint. The person did not even have the right tools and the minimum skills of a human being, let alone a plumber. He screwed up the leak and made it even worse. I trusted him and left the house and came back after two days to a flood of water all over the floor. When I asked them that they are responsible, and they should have their insurance to cover the damage, at least partially, I experienced the worst ever behavior from the owner; a nasty laugh and that I cannot do anything to hold them responsible. Very nasty company. I hate myself now for trusting them and putting myself in a situation to be treated like this! DO NOT work with them if you are expecting minimum service and respect! Stay away!

Justin C.

I have used Jason and BB Lewis Plumbing on 3 separate occasions through AHS, and I have been completely satisfied every single time with their professionalism, knowledge, and solutions to the problems. I will request BB Lewis Plumbing every single time in the future if I have a plumbing need via AHS.

D G.

B.B. Lewis was referred to our plumbing job by American Home Shield (AHS) and arrived within the time frame that they indicated. The "boss" stayed in the truck and we never met him. The individual that came in was very kind and well meaning and replaced the garbage disposal in an attempt to stop the leak under the sink and ran a snake to eliminate the drain clog. He then ran the water and the leak seemed to stop but after they left the leak returned and the sewage line remained blocked when we attempted to drain water from the washing machine. When we called AHS to tell them of the problem, we received a voicemail from B.B. Lewis Plumbing but were not impressed by their service. We cannot get AHS to send a different plumbing company to do the job so we will call another plumbing company of our choice without contacting AHS so we do not have to depend on an AHS contractor. Our mistake this time so shame on me but AHS was not very credible in the way that they responded to our request in this situation.

AJ M.

Like many of the other unfortunate people leaving reviews here, BB Lewis was sent to the house by American Home Shield. I actually called AHS before they came out and asked to switch to someone else after reading reviews but they said they couldn't do that unless they didn't show up. I was crossing my fingers that we'd have a different experience than most of the other people here but that was unfortunately not the case.

The worker that came into the house was nice and knowledgeable. That said, the boss man is some guy that just sits out in a truck and orders him around. At least that's the impression that I got. In short, we had a leak behind the wall in our shower. They came out and the boss man sat in the truck while the other guy came in and cut a hole in our drywall to confirm leak location. Of note here is that no plastic or anything was put down on the floor to catch all of the debris from doing this. He did use are vacuum to clean up a little but we had to go in and clean ourselves afterward. After that they left... We asked when they would be returning to fix the issue and the worker said he didn't know that it was up to his boss. WHAT?! We have a big gaping hole in a room AND a leaky shower and that's it? Not even a "I'm not sure at the moment but we will call you shortly to let you know once we've talked to the AHS." Of course we never heard from them again.

We tried calling them multiple times throughout the day after that and got hung up on each time. Tried calling American Home Shield too and were placed on hold 3 times only to have the call drop. American Home Shield has clearly been handed complaints about these guys numerous times and they continue to use them so they're just as much to blame here.

BB Lewis is a total scam. I'm under the impression (based on my experience and what most of these other reviews state) that they take as many of these warranty jobs as they can get, show up and collect the fee and then never come back. Don't fall for this garbage.

We ended up paying out of pocket to have a reputable company with great customer service come out same day to fix the problem so that we have peace of mind that it is 1. fixed and 2. fixed correctly. This is not a knock on the guy that came in our house, again, he was super nice and seemed knowledgeable. But as a company I have no faith or trust in BB Lewis at this point.

J J.

We give zero stars if I could.

Home warranty company sent BB Lewis out. I paid the $75 and have gotten nothing.

I should say, the plumber drove over, sat in his truck, and his worker came in.

They came out due to faucet issues. I was told a part would be ordered and they would be in touch. Two weeks later I called the warranty company and BB Lewis. Lewis came out a week later and looked at the faucet again only to tell me it was still the same problem. Duh! I knew that.

I was told they would check on the part and call me back. Two more weeks have passed. I have called BB Lewis and the phone just rings. I can't even leave a message anymore.

From the time I called the home warranty and endured BB Lewis' nonsense about six weeks have passed. I called a real plumber and had a new faucet installed.

Stay away from this one.

I will be filling a complaint against him with my home warranty company. I will also be contacting the BBB.

bryan m.

B B Lewis came out and replaced our disposal thru American Home Shield in a few minutes. His employee was professional and on time. I would use them again!

Dave C.

After reading a lot of bad reviews I was concerned about using this contractor but we didn't have a choice as it was through our AHS warranty. Jason and his partner showed up on time today and were responsive over text beforehand. They fixed our plumbing issues quickly and were respectful of our home. Our experience with this plumber was very satisfactory!