B B Lewis Plumbing

Hayden S.

AVOID THIS COMPANY AT ALL COSTS -- Jason was extremely unprofessional. He showed up very late and freaked out in my living room when asked how long the job would take. The home warranty people chose them to replace a water heater, but I had to send him home after he started screaming. I know it's a cliche at this point to say this, but I wish I had the option of giving them zero stars.

Trina R.

NOT happy with this company! They were contracted by AHS (American Home Shield home warranty company.) Once they finally came out, they diagnosed the problem and let me know they would contact AHS to get the part ordered then call me back to make an appointment to install it. It is now 3 days short of 2 months and I have called 2x and text 2x with no response. I called AHS to let them know. AHS called 2x also with no answer and return call. I do not understand how someone can run a business in this manner (smh!)

Michael B.

Worst customer service of my life. He didn't respond to follow up calls from the home warranty for 6 weeks then lied about what he did at the job. The leak wasn't properly fixed and caused water damage all over

Steve F.

Is there less than one star that can be given?!? These clowns show up to my rental property and can't even locate the cleanout plug! What plumbing outfit can't find the cleanout plug??? The clueless tech leaves the property at 4:45pm, telling my tenant on the way out the door, "I'm doing another job in the area and will be close by." We get right back with them on the location of the cleanout... and they tell us they "might be able to make it back out tomorrow". WOW....just WOW.

The Chief Clown in Charge is Jason Lewis...who hung up on me when I expressed my disbelief that they wouldn't send the tech back to the property at 5:20pm...very classy. AVOID THIS COMPANY!

Gabriel C.

Have a contract with American Home Shield, have a leak on the kitchen faucet. Put in a service request and BB Lewis came out the next day. Told us they will file a claim on behalf of us to get the faucet replace but now it's a month later with more than 10 calls made to them and AHS, AHS told us they have not file a diagnostic report, AHS tried to call them 10 times too and even AHS cannot get them on the phone.

If you put in a request and got them, just do yourself a favor and call AHS to change to another plumber before they come out, if not you probably will be stuck like me. Consider yourself warned.

Meghan J.

most unprofessional phone call i've ever experienced in my life. refused to call my 70 year old grandma back after screaming at her so my mother called and I proceeded to listen to him scream and cuss at my mother on the phone. will be making a complaint with the better business bureau. do not recommend doing business with this company. said his name was mike but was probably lying.

Kenneth H.

The man came in with a plunger I told him about how I tried to unclog it myself but wasn't able to he uses his plunger with seem like not even two minutes and respond you gonna need a new toilet. The man wasn't in my home 5 minutes and it went from a clogged toilet to a broken one. American Home Shield sent this recommend this company. It took about four days and no word from him or AHS .my son came over and put some muscle into it now my toilet is fixed. I called AHS to talk to them about a refund because they weren't able to see how they were being used for a quick buck I'm going to have to find a better warranty company and tell you beware of both these companies.

Siddu M.

Wow so basically they came for some plumbing work (nothing was broken, just tune ups and whatnot) and after he left, huge leaks started appearing. First from one shower, then the next and every one of them was broken. He adjusted the water pressure and the pipes couldn't handle it. Now they are not responding to their calls. I have no idea what to do now.

Sharon B.

This is my first experience with BB Lewis Plumbing and I must say I was very impressed. Jason was fabulous, very respectful and courteous, came in mask and very aware of all COVID recommendations. The repair was quick and thorough and he also tested everything out prior to leaving. Frankly, I can't say enough good things about the company or Jason. Thank you Jason for giving me the opportunity to meet you and your company! Super experience!

Lisa C.

He came in a mask which is great and followed through with a good timeline. I'm not yet sure about the job, I'll have to get it a couple weeks until I know it's not leaking.
I'm posting this to make him aware. It appears he did a good job but left all the trash from the job. What would have taken him literally one minute to pick up costs him two stars. It's the big things AND the little things. I was bummed to come home and see trash in my bathroom. Overall, easy to schedule and to finished the job.