B B Lewis Plumbing

J N.

Called for a stoppage in my kitchen sink. Showed up on time and took care of the problem. Got called back after scheduling the appointment as well as 30 mins before arrival. Repairman was very friendly and professional, would use again.

J A.

Had them out per AHS last Thursday to fix garbage disposal. Plumber was on time and very professional. Will use them again.

Crissie B.

I'll make it short and simple. Ditto to all the other bad reviews. AHS assigned him a week ago, he called, asked for the model number, etc., and never called back. We called and left messages but no return call. After waking up for the 8th day with no hot water, I called and requested another contractor. AHS should take him off their list.

Lauria M.

I called American Home Shield on Tuesday...this company was suppose to contact me and set up time for a repair. I called and waited all day Wednesday and no one called. I called their office and the number AHS gave me...all you get is leave a message will get back to you. Today is Thursday and I just canceled the service call. Who needs a company that does not respond. SO much for them and AHS.

Jason F.

AHS home warranty uses them for service request. I submitted a work order on thursday and they never called me. I called them on friday and they said they lost the work order and would not be able to come out until monday between 4 and 6. On monday they called and said they cant make it until tuesday between 4 and 6. All the while I had water leaking from my upstairs bathroom into the downstairs ceiling. Totally unacceptable. Take your chances with them!

Rob W.

This "Plumber" BB Lewis is completely unreliable. He rarely returns phone calls, mixes up appointment dates/times and gets the details completely wrong. He wasted several hours of mine on numerous days. I kept giving him chances to prove he was a professional. He failed to do so EVERY time. Stay away!

R S.

HACKS!!! DON'T USE THEM! Took JODY 1 week to get to my house after we called him out for a warranty issue. He had to leave for parts and would come back, took another week to come back with a small bag full of 2 wax rings and a fix a flange. REALLY it took a week to get those parts in? I could have gone to Home Depot that day for the parts. Then "Fixed" my toilets and leveled them off with DIMES AND PENNIES, yes DIMES AND PENNIES!! needless to say my toilets are still leaking and this guy/company are HACKS! DON'T USE THEM or allow your Warranty company to send them out!

Jane D.

Holy Guacamole! Everyone's review is identical. And yet, here mine is as well. Yep, same thing happened to me. I filed a claim with my home warranty and they sent this comany out. All I needed was a simple drain in my bathroom replaced and for whatever reason, the guy couldn't do it. He said he had to order parts?!?!?! Uhm, there's a Lowe's right there are on the corner of the street. I may be no plumbing genius, but I would think you could just go to the Lowe's and pick up some simple parts, no? He said he had to order parts and for me to call him. Uhm, why should I call him? Shouldn't he call me when he gets the parts??? So bizarre. I am amazed that this company is in business at all, judging by all the complaints here on Yelp. Perhaps I should try to open up my own plumbing business and survive by collecting service fees alone? Seems to be a pretty lucrative idea.

Shana M.

I also was sent BB Lewis through American Home Shield. I called AHS on a Friday, BB Lewis (License #12655) called the following Wednesday. I explained the problem was a slowage of the plumbing, and that the only way to truly rooter the slowage was by removing the toilet, since there is no ground level access. I also explained that I fully understood that the removal and replacement of the toilet was not covered under AHS, but that I would pay the additional fee. He wanted to come over right then because he was in the neighborhood, but I explained I was not home and asked if I could make an appointment for the next day. He said he would call me back later or the next morning. By noon the next day, he still had not called, so I called him and he said he'd come later in the afternoon. He showed up a few hours later. He never got out of his vehicle. EVER. His assistant, an unlicensed plumber, was the only one who spoke with me, and communicated via cellphone. I explained again what I wanted, but they chose not to rooter the way I said was needed. The assistant spent about an hour rooting from various other places to no avail. Finally the assistant poured HCl down the pipes, without telling me. Then the assistant said that he would have to access the line by removing the toilet (NO SHIT SHERLOCK!) to remove the clog and they left (it should also be noted that the assistant suggested I find a different plumber), saying they could come back sometime the next week since they would be in the neighborhood again. The intensity of the HCl gas was such that we had to leave the house. I have a 16 month old and felt it very unsafe as the fumes were so strong. Additionally, the clog was now worse! I called another plumbing company, but they refuse to rooter the line until the HCl was neutralized, which would be another 24 hours. Needless to say, I will never recommend BB Lewis. AHS did refund my service fee, and removed BB Lewis from the list of plumbers that can be contacted if I need any work done again.

Helen N.

My water heater went out and was leaking at 5am and husband out of town. Home Warranty assigned BB Lewis. The same day, they had requested the information off the water heater, had me describe what happened, had ordered a replacement (same brand) and had it installed by noon the following day. All for my customary service fee for the warranty company. I can only speak to my experience and it was fantastic.