B B Lewis Plumbing

Robert A.

Worst experience ever... Dishonest as they come.

My home warranty company sent them out to fix a leak. As the technician was leaving, he pointed to hi boss in their truck an said "I can't let him hear me say this... If you have a problem with the repair in the next 30 days, he will try and make you (me) pay for it or he will find a way to cancel the service request. Sure enough I had a problem... filed a service request on a Friday.. I received a confirmation text on my cell. I checked the status on Sunday... I called my home warranty company on Monday and was told that Lewis cancelled the request stating that they repeatedly tried to contact me over the weekend and were not able to reach me.. YES I verified they had they had the right phone number.

Tammie C.

Jason came out and assessed our leak very quickly! He was in and out in less than 30 minutes. Very knowledgeable and professional!

Rhea V.

I received a call quickly after opening a case with AHS. Jason set up an appointment to check out my leak. It got worse so I called AHS to expedite the call. Jason showed up on time, checked the situation and gave me suggestions on how to fix it myself and save money. The leak was not covered by AHS since it was outside the house, so we are going to try to dig it up and fix ourselves. If we cannot, Jason said he would be happy to come do the plumbing part for us. I was worried after all the prior comments, but it appears the company is trying to make up for some previous errors. Jason was professional and punctual. Thanks.

Roger H.

If I could give 5 NEGATIVE stars for these guys I would but the worst I can give is the one star.

In August, I made a claim with American Home Shield Warrantee company regarding two simple plumbing issues on a home I had just purchased. BB Lewis Plumbing was assigned to provide the service. BB Lewis was prompt about the initial visit to assess a broken disposal and two broken shower faucets. However, it has been all but impossible to get the repairs done. Several weeks went by while food continued to spoil in the disposal. They refused to return my calls and never answered the phone. I left close to 20 messages with them and finally, after escalating with the home warrantee company they replaced my disposal - about 6 weeks after they came out. I should point out that this was a very standard disposal and simple installation which took all of about 25 minutes when they finally did it.

Despite having evaluated the faucets on the first visit in September, and having received approval from the warrantee company to replace them they had to recheck the faucets on the trip to install the disposal because they had done absolutely nothing to order parts and didn't really remember the problem. They then said that they might have trouble finding parts. I called a local plumbing warehouse myself while they were there and within 5 minutes had confirmed that all the parts were in stock and could be picked up that day. I gave this information to BB Lewis plumbing while they were still in my kitchen after installing the disposal. All they had to do was pick up the parts and come back and install them. Two weeks went by. Several calls were made and messages left and again, no response. It is now November - more than two months after BB Lewis came to the house to assess the issues. I have called the Home Warrantee Company and after the requisite 45 hold time and escalation to management I am told that I either have to wait on BB Lewis to do the repairs or I have to take a cash out and do it myself.

Awesome. I've given BB Lewis every opportunity to resolve this situation. But, I'm taking the cash out, because Hell is more likely to freeze over that BB Lewis is likely to return my calls.

STAY CLEAR OF THESE GUYS!!! OR USE THEM AT YOUR OWN PERIL. YOU'VE BEEN WARNED...

Rob G.

Selected for me, via AHS. Unlike some other reviewers, my experience was great. Confirmed apt within a few hours, arrived early, nice guy, replaced my disposal. 30 mins onsite max...well done.

Kamal S.

Wow - wish I had read the reviews here prior. All of them are saying the same thing and this review is going to say the same again. Here's the process in order:

1 - Plumbing issues
2 - Call AHS (American Home Shield)
3 - They assign BB Lewis Plumbing
4 - The next couple of months will involve BB Lewis not showing up on time, canceling appointments, saying they need parts and will call back when they have the parts but never call back
5 - You will call AHS multiple times (over the 2 month period) and they will call BB Lewis with a number they have for "emergency" and then advice you "if they do not call back, we will hold them in breach of contract" (means nothing by the way)
6 - 2-3 months later your issue will still not be fixed or fixed badly
7 - You will be very frustrated and will cancel your AHS contract

Pretty much the summary of all the reviews below and pretty much exactly what happened in our case. I guess AHS is sleeping or does not know there is a review site called Yelp on the internet.

Donna S.

Don't do it -- don't accept this plumber when they are referred to by by AHS. He attempted to unclog my kitchen sink by sticking a hose down a vent pipe in the roof (really?). Well you can guess the rest...
Water poured into my attic, through the ceiling, onto my gas range. Ultimately, there was over $4,000 worth of damage and yes, you can guess the rest....
They were nowhere to be found--stopped returning phone calls, just simply disappeared.
Don't to it!

Veronica V.

I also was assigned to them from AHS and we at first played phone tag and then he would not return my call. They then closed my ticket with AHS as resolved and paid. I never saw them. When I called AHS back, they called BB Lewis while I was on the phone and they told the rep that they never received the work order. Really?? So then they said they would be there on Friday (before the holiday) and I waited all day for them to show up...guess what? No call and did not show up. What a joke. I would give them ZERO stars. Called AHS today and they called them again (how they got them to answer, who knows) and they stated they called me on Friday and I didn't answer, what a joke. I have caller ID and no one called. How AHS still uses them, is frightening.

Rosanne R.

My water heater started leaking all over my garage. I called AHS and a few hours later Jason with Lewis called me back. He set an appointment for the next day. Came when he said he would. Two days later he brought me a brand new water heater. Installed in a few minutes. I was thrilled to have hot water again and leak gone. Thanks Jason! You are wonderful!

Jessica G.

I was referred to this company through American Home Shield. We entered our claim on a Saturday and we heard from the company on Monday to schedule an appointment by that afternoon. The technician arrived at the beginning of his promised 2 hour window, gave a quick diagnosis and we had the issue with our water heater fixed once the part arrived first thing Wednesday morning. I would use these guys again & appreciated the prompt service.