B B Lewis Plumbing

Justin C.

I have used Jason and BB Lewis Plumbing on 3 separate occasions through AHS, and I have been completely satisfied every single time with their professionalism, knowledge, and solutions to the problems. I will request BB Lewis Plumbing every single time in the future if I have a plumbing need via AHS.

D G.

B.B. Lewis was referred to our plumbing job by American Home Shield (AHS) and arrived within the time frame that they indicated. The "boss" stayed in the truck and we never met him. The individual that came in was very kind and well meaning and replaced the garbage disposal in an attempt to stop the leak under the sink and ran a snake to eliminate the drain clog. He then ran the water and the leak seemed to stop but after they left the leak returned and the sewage line remained blocked when we attempted to drain water from the washing machine. When we called AHS to tell them of the problem, we received a voicemail from B.B. Lewis Plumbing but were not impressed by their service. We cannot get AHS to send a different plumbing company to do the job so we will call another plumbing company of our choice without contacting AHS so we do not have to depend on an AHS contractor. Our mistake this time so shame on me but AHS was not very credible in the way that they responded to our request in this situation.

AJ M.

Like many of the other unfortunate people leaving reviews here, BB Lewis was sent to the house by American Home Shield. I actually called AHS before they came out and asked to switch to someone else after reading reviews but they said they couldn't do that unless they didn't show up. I was crossing my fingers that we'd have a different experience than most of the other people here but that was unfortunately not the case.

The worker that came into the house was nice and knowledgeable. That said, the boss man is some guy that just sits out in a truck and orders him around. At least that's the impression that I got. In short, we had a leak behind the wall in our shower. They came out and the boss man sat in the truck while the other guy came in and cut a hole in our drywall to confirm leak location. Of note here is that no plastic or anything was put down on the floor to catch all of the debris from doing this. He did use are vacuum to clean up a little but we had to go in and clean ourselves afterward. After that they left... We asked when they would be returning to fix the issue and the worker said he didn't know that it was up to his boss. WHAT?! We have a big gaping hole in a room AND a leaky shower and that's it? Not even a "I'm not sure at the moment but we will call you shortly to let you know once we've talked to the AHS." Of course we never heard from them again.

We tried calling them multiple times throughout the day after that and got hung up on each time. Tried calling American Home Shield too and were placed on hold 3 times only to have the call drop. American Home Shield has clearly been handed complaints about these guys numerous times and they continue to use them so they're just as much to blame here.

BB Lewis is a total scam. I'm under the impression (based on my experience and what most of these other reviews state) that they take as many of these warranty jobs as they can get, show up and collect the fee and then never come back. Don't fall for this garbage.

We ended up paying out of pocket to have a reputable company with great customer service come out same day to fix the problem so that we have peace of mind that it is 1. fixed and 2. fixed correctly. This is not a knock on the guy that came in our house, again, he was super nice and seemed knowledgeable. But as a company I have no faith or trust in BB Lewis at this point.

J J.

We give zero stars if I could.

Home warranty company sent BB Lewis out. I paid the $75 and have gotten nothing.

I should say, the plumber drove over, sat in his truck, and his worker came in.

They came out due to faucet issues. I was told a part would be ordered and they would be in touch. Two weeks later I called the warranty company and BB Lewis. Lewis came out a week later and looked at the faucet again only to tell me it was still the same problem. Duh! I knew that.

I was told they would check on the part and call me back. Two more weeks have passed. I have called BB Lewis and the phone just rings. I can't even leave a message anymore.

From the time I called the home warranty and endured BB Lewis' nonsense about six weeks have passed. I called a real plumber and had a new faucet installed.

Stay away from this one.

I will be filling a complaint against him with my home warranty company. I will also be contacting the BBB.

bryan m.

B B Lewis came out and replaced our disposal thru American Home Shield in a few minutes. His employee was professional and on time. I would use them again!

Dave C.

After reading a lot of bad reviews I was concerned about using this contractor but we didn't have a choice as it was through our AHS warranty. Jason and his partner showed up on time today and were responsive over text beforehand. They fixed our plumbing issues quickly and were respectful of our home. Our experience with this plumber was very satisfactory!

Thomas B.

Went through AHS and B.B. Lewis showed and said he needed to order a part; never heard from him again, and we promptly contacted American Home Shield to put in a negative report. According to them, this business has had a multitude of negative reviews, all with the same theme. Sounds like the scheme is to get paid a service fee and then never return. Unfortunately this isn't a business at all, just a fraudulent scam artist who takes advantage of the AHS service fee.

Kari T.

My Warranty company contracted with Jason to help us with some septic work on 8/24. I called them and left messages several times over the next week with no return call to set up an appt. Finally on Sept 4th I call the warranty company back to change vendors. Well what do you know they get Jason on the phone right away (he never picked up when I called) and Jason says he has openings for me that week and he would call me tomorrow. That never happened. So I called him and made an appointment for Friday between 10am and 2pm. I had to take off work and wait at the house. He never showed. He never called. He never picked up the phone when I tried to call him that day and see if he was going to show or not.
While this guy could indeed be a decent plumber, he doesn't know how to run a business and has no use for any customer service. Do not use.

John Y.

Not sure what the other reviews were about but hands down Jason from BB Lewis had the best customer service, I mean so respectful and knowledgeable. We will for sure request them in the future with or without AHS warranty! Give them a shot.

Derrek D.

Billy came out within 24 hours of us notifying American Home Shield of a broken water line under our 100 year old house. The repair was made quickly and the water was back on the day after the water line break. Thanks you BB Lewis for your prompt and professional service.