B B Lewis Plumbing

Jen K.

Our water heater died and like many other posters, AHS referred us to this company. We worked with Jody and his customer service was excellent. He contacted us quickly after the referral, arrived on time both trips to the house (first to diagnose the problem, second with the replacement heater) kept in touch about our order status, and did a great job replacing our water heater.

Molly L.

If it was possible to go lower than 1 star I would. AMERICAN HOME SHIELD USERS - DO NOT ALLOW AHS TO SEND THESE GUYS TO YOUR PLACE. I'm going so far to fix the damages they caused by not really fixing the issue in the first place that we're about to get into legal ramifications and complaints with the Better Business Bureau.

Don't do it! Trust me, and the other reviews you read.

Amy T.

NEVER EVER USE THIS COMPANY
Absolutely the worst service I have ever received.

They never answer their phone. They miss appointments and do not notify you that they are not going to be there nor when they will return.

I have had a backed up kitchen sink since February. The guy came out one day in February, said he would be back after the weekend and then never returned. It is now April. My sink is not useable.

Stuck dealing wit AHS and trying to get these guys to come finish the work..

Tip: If you need to get a hold of them you actually have to sit there and just keep redialing their number, as voicemail appears to be worthless.

DON'T DO IT!!!

Dennis U.

I agree that the negative reviews for BB Lewis Plumbing seem way off base. This Fall, we had a very high end shower fixture from Europe that was leaking and needed repair. American Home Shield sent out two different firms, and neither had a clue how to get the parts. Jason at BB Lewis was my final try, and he was amazing. Great expertise, articulate, helpful--even gave me his cell number and invited him to call if anything needed adjustment. Not only was BB Lewis not a problem, they were fantastic.
To prove this was not an isolated instance, I asked for them this week when I had a water softener issue, then called AHS when my wife found paperwork reminding us we had bought a 12 year warranty at Home Depot. Jason called me within a half hour of the cancellation, asking if there was a problem and ensuring we did not need help. When I explained the warranty situation, rather than giving me a hard sell, he said he completely understood, and thought I had done the right thing.
Do not believe what you read here that is negative about BB Lewis--I suspect these are people seeking a repair thay they had already been told could not be done, or perhaps even a malcontented competitor.

Tony K.

They did a good job fixing my water heater. They returned calls in a timely manner, arrived on time and fixed the issue quickly. Jody was friendly, knowledgeable, and took the time to answer all my questions.

Suzanne W.

I had a kitchen sink faucet issue and the plumber "Jody" was assigned to my AHS service call. Given it was a late Saturday evening when my faucet decided to die on me... it was at first difficult to reach someone from b.b. Lewis. That part of my rating was not as good, but, things got rolling for the better after that.
Jody was very professional, he did a super job. My faucet replacement was not covered under my AHS. He gave me a great price and I love my new kitchen faucet :)

Jay L.

Same story here, was assigned them by AHS and could not even get in touch with them to make a appointment. Came across these reviews while trying to get a different number for them and then called back AHS and demanded a different plumber and got one.

Brandon G.

I wish they had a rating for below one star To even think a rating of one star is the worst option gives way more credit to BB Lewis plumbing than warranted. Let me first start out by saying I have a warranty through American Home Shield, and BB(BB Lewis), informed them that my tub fixture was leaking out of the hot water side due to a PR valve needing to be installed on the outside of the house because pressure was a little high coming into the house causing the washer/seal to leak. After speaking with a few plumbers, I got the feeling that this diagnosis was off. Why would it only leak out of one area of the house if the pressure was high through out the whole house? I was under the assumption I had to have this valve installed to go further with my Home Shield claim to get this leak fixed, so I hired a different plumbing company to replace this valve and paid them $400. And here is where the fun begins...
I called home shield to have the service call set up to replace the washer or seal on the hot water side of the tub faucet since this is what was BB's diagnostic from the initial service call. Not only did it take 4 phone calls and 5 days later for BB to contact me about the service call, but it took me leaving a threatening message to call home shield about their incompetence in scheduling/calling me about this service. After this message, I was contacted within 30 mins. The appt was scheduled for Friday, so I took a half day off work so I could let them in the house. An hour before the appt, and a week and a half after the initial scheduling of this service, I get a call stating the part was not in stock, and had to be ordered for Monday. Seriously? You knew the part and service you would be performing way in advance, and you didn't have the part ordered already? Sounds like very poor management. Very disappointed, I agreed to take another half day off work on Monday so they could come back out. Surprisingly, they showed up almost 2hrs early on Monday, but what had been my gut feeling as well as the opinions of a few other licensed plumbers, this washer/seal they claimed was leaking due to the pr valve, was apparently misdiagnosed. The tub faucet was still leaking on the hot water side. Now it needs a valve replaced on the hot water side to be fixed. They told me the claim would be called into home shield and I waited until Friday without getting a response from anyone. I called BB and left a message...does anyone work here that answers phones by the way? Within a few hours I get a call from home shield stating the removal of the water heater is not covered under my warranty to replace this valve, and that I would need to pay $600 to BB to have this fixed. So not only was this misdiagnosed, I was going to have to pay money to BB because they were incompetent in their profession on discovering the correct problem from day 1. At this point, I am waiting for a call from the home shield resolution center, which I can't hold them accountable for other than the fact they have chosen this contractor to work with, and I get a call from BB asking if I wanted to continue with the repairs. I inform them of my disservice and wrongly diagnosed plumbing problem, and all they can tell me is "you were f@$%ed over by your plumber for replacing that pr valve if they did not think that was the problem." Really? Home shield said I couldn't go further with my claim because that was BB's diagnostic!!!! Quick background, I run a very busy and very reputable automotive shop in Austin, and the plumber I hired I have known him and his cars/trucks for years and before the valve was replaced he told me he did not think that was the problem but I had them do the repairs because according to BB I had to have that done to continue with my claim. I also understand the diagnostic side when it comes to repairs/services. In no way would I ever attempt to charge or take advantage of any of my customers if I improperly misdiagnosed a car. Sorry for the long, wordy review, but BB Lewis just rubbed me the wrong way. I even gave them the opportunity to make this right, and was basically told nothing would be done for me. In closing, the repair needed to fix the leak is very simple, except for the fact my water heater is in the way. I will be going through a 3rd party plumber to upgrade and install a tankless water heater and will have them fix the leaky valve as well. If BB Lewis had taken any customer service initiative, then not only would they be doing this repair, but would be making money on my water heater upgrade as well. Steer clear of BB Lewis. If you have a home shield warranty, ask for a different plumbing contractor if they attempt to send BB Lewis out to your house.

J N.

Called for a stoppage in my kitchen sink. Showed up on time and took care of the problem. Got called back after scheduling the appointment as well as 30 mins before arrival. Repairman was very friendly and professional, would use again.

J A.

Had them out per AHS last Thursday to fix garbage disposal. Plumber was on time and very professional. Will use them again.