B B Lewis Plumbing

Tony K.

They did a good job fixing my water heater. They returned calls in a timely manner, arrived on time and fixed the issue quickly. Jody was friendly, knowledgeable, and took the time to answer all my questions.

Suzanne W.

I had a kitchen sink faucet issue and the plumber "Jody" was assigned to my AHS service call. Given it was a late Saturday evening when my faucet decided to die on me... it was at first difficult to reach someone from b.b. Lewis. That part of my rating was not as good, but, things got rolling for the better after that.
Jody was very professional, he did a super job. My faucet replacement was not covered under my AHS. He gave me a great price and I love my new kitchen faucet :)

Jay L.

Same story here, was assigned them by AHS and could not even get in touch with them to make a appointment. Came across these reviews while trying to get a different number for them and then called back AHS and demanded a different plumber and got one.

Brandon G.

I wish they had a rating for below one star To even think a rating of one star is the worst option gives way more credit to BB Lewis plumbing than warranted. Let me first start out by saying I have a warranty through American Home Shield, and BB(BB Lewis), informed them that my tub fixture was leaking out of the hot water side due to a PR valve needing to be installed on the outside of the house because pressure was a little high coming into the house causing the washer/seal to leak. After speaking with a few plumbers, I got the feeling that this diagnosis was off. Why would it only leak out of one area of the house if the pressure was high through out the whole house? I was under the assumption I had to have this valve installed to go further with my Home Shield claim to get this leak fixed, so I hired a different plumbing company to replace this valve and paid them $400. And here is where the fun begins...
I called home shield to have the service call set up to replace the washer or seal on the hot water side of the tub faucet since this is what was BB's diagnostic from the initial service call. Not only did it take 4 phone calls and 5 days later for BB to contact me about the service call, but it took me leaving a threatening message to call home shield about their incompetence in scheduling/calling me about this service. After this message, I was contacted within 30 mins. The appt was scheduled for Friday, so I took a half day off work so I could let them in the house. An hour before the appt, and a week and a half after the initial scheduling of this service, I get a call stating the part was not in stock, and had to be ordered for Monday. Seriously? You knew the part and service you would be performing way in advance, and you didn't have the part ordered already? Sounds like very poor management. Very disappointed, I agreed to take another half day off work on Monday so they could come back out. Surprisingly, they showed up almost 2hrs early on Monday, but what had been my gut feeling as well as the opinions of a few other licensed plumbers, this washer/seal they claimed was leaking due to the pr valve, was apparently misdiagnosed. The tub faucet was still leaking on the hot water side. Now it needs a valve replaced on the hot water side to be fixed. They told me the claim would be called into home shield and I waited until Friday without getting a response from anyone. I called BB and left a message...does anyone work here that answers phones by the way? Within a few hours I get a call from home shield stating the removal of the water heater is not covered under my warranty to replace this valve, and that I would need to pay $600 to BB to have this fixed. So not only was this misdiagnosed, I was going to have to pay money to BB because they were incompetent in their profession on discovering the correct problem from day 1. At this point, I am waiting for a call from the home shield resolution center, which I can't hold them accountable for other than the fact they have chosen this contractor to work with, and I get a call from BB asking if I wanted to continue with the repairs. I inform them of my disservice and wrongly diagnosed plumbing problem, and all they can tell me is "you were f@$%ed over by your plumber for replacing that pr valve if they did not think that was the problem." Really? Home shield said I couldn't go further with my claim because that was BB's diagnostic!!!! Quick background, I run a very busy and very reputable automotive shop in Austin, and the plumber I hired I have known him and his cars/trucks for years and before the valve was replaced he told me he did not think that was the problem but I had them do the repairs because according to BB I had to have that done to continue with my claim. I also understand the diagnostic side when it comes to repairs/services. In no way would I ever attempt to charge or take advantage of any of my customers if I improperly misdiagnosed a car. Sorry for the long, wordy review, but BB Lewis just rubbed me the wrong way. I even gave them the opportunity to make this right, and was basically told nothing would be done for me. In closing, the repair needed to fix the leak is very simple, except for the fact my water heater is in the way. I will be going through a 3rd party plumber to upgrade and install a tankless water heater and will have them fix the leaky valve as well. If BB Lewis had taken any customer service initiative, then not only would they be doing this repair, but would be making money on my water heater upgrade as well. Steer clear of BB Lewis. If you have a home shield warranty, ask for a different plumbing contractor if they attempt to send BB Lewis out to your house.

J N.

Called for a stoppage in my kitchen sink. Showed up on time and took care of the problem. Got called back after scheduling the appointment as well as 30 mins before arrival. Repairman was very friendly and professional, would use again.

J A.

Had them out per AHS last Thursday to fix garbage disposal. Plumber was on time and very professional. Will use them again.

Crissie B.

I'll make it short and simple. Ditto to all the other bad reviews. AHS assigned him a week ago, he called, asked for the model number, etc., and never called back. We called and left messages but no return call. After waking up for the 8th day with no hot water, I called and requested another contractor. AHS should take him off their list.

Lauria M.

I called American Home Shield on Tuesday...this company was suppose to contact me and set up time for a repair. I called and waited all day Wednesday and no one called. I called their office and the number AHS gave me...all you get is leave a message will get back to you. Today is Thursday and I just canceled the service call. Who needs a company that does not respond. SO much for them and AHS.

Jason F.

AHS home warranty uses them for service request. I submitted a work order on thursday and they never called me. I called them on friday and they said they lost the work order and would not be able to come out until monday between 4 and 6. On monday they called and said they cant make it until tuesday between 4 and 6. All the while I had water leaking from my upstairs bathroom into the downstairs ceiling. Totally unacceptable. Take your chances with them!

Rob W.

This "Plumber" BB Lewis is completely unreliable. He rarely returns phone calls, mixes up appointment dates/times and gets the details completely wrong. He wasted several hours of mine on numerous days. I kept giving him chances to prove he was a professional. He failed to do so EVERY time. Stay away!