B and R Plumbing & Heating

Frank M.

The B&R plumbers installed a water heater that had an obvious manufacture defect and they didn't consult me before the installation. Had I known, I would have not had that particular unit installed. When I spoke with the owner, I was told the plumbers followed common practice and the way the water heater was installed will not cause me any problems. I hope that's the case, but If leaving the home owner out of the loop is common practice then something is wrong.

Cathy C.

Made the mistake of using B& R plumbing in the Nesconset. Was quoted $265 for the job. Ended up costing me for $428. The guy working on it said he hates working on pedestal sinks, they take more time, I was quoted the wrong price, and I got lucky. Then they said they had to go back to the office to get a part which cost $20. OK that's all well and fine. Then charged me $110 for that 3.8 mile round trip to the office to get the part. They said it was 1/2 a service call. It took less than 12 minutes. As a business, if you quote a price, have the integrity to stand by that price. The fact you screwed up is not the customer's problem. Will never recommend them to anyone.

Jojo F.

You can bring in a picture or ask a question and they are very helpful. If they don't have the part in stock they will order it.

Ronkonkoma D.

They replaced a gas hot water heater in my home about five years ago. The hot water heater that they brought in and installed was over $1500.00 dollars to replace. The heater stopped working. They came in and worked on the unit and said $800 parts and labor. This hot water heater has a ten year warranty. They said they only warranty there work, and I would have to contact the manufacture for reimbursement of the parts needed. I augured it was your unit and you installed it. Why are you not contacting them for the part and just charge to install it. That is not how our company does that. I contacted the manufacturer of the water heater, and they said the installer is supposed to take care of everything. Also the part is not as expensive as they were saying. They were over charging for the part by $150.  That is so messed up. Ripping me off on the installation. Overcharging for parts that should be free. and charging 175 per hour for there poor work. The manufacture is sending me the part. I had to pay for shipping. I will have a real plumber install it.  

I can't believe these jokers still have any business.

Jillian N.

If I could give 0 stars I would. Absolutely awful customer service. After having our oil burner stop working Monday night, my Husband called for a service Tuesday morning, against being advised by multiple people regarding their horrible service. Two inexperienced technicians came at 9 am and for 4 hours they made calls back and forth to someone else because they couldn't figure out the problem. They told my husband that we would receive a call from their boss later that day to discuss further diagnostics and a possible fix for the problem. We never heard back from them until Wednesday morning!! Knowing we have a baby and that I am pregnant, they left us without heat in 30 degree temperatures since Monday night. Their solution to our problem is to come back Thursday at some point and leave our family without heat or hot water for DAYS. Completely unacceptable and unbelievable and we will NEVER use them or recommend their services to anyone.

K C.

In October we heard that familiar gurgle telling us the cesspool needed to be pumped. My husband called these guys (for some reason) rather than our regular cesspool company. They came and supposedly aerated, used chemicals, and pumped. $450. Okay. Two days later, we hear a gurgle again. They come back. They say there is a stoppage in the house trap. They tell me it was full of tampons (which no one in the house uses and we've lived here eight years). Thought that was weird, but let it go. $250 more dollars. Fast forward to January. Occasional gurgling again. Tried to ignore it. Got worse and worse. Assumed it must be some kind of clog...couldn't be the cesspool. Called roto rooter.

For $700 they will camera the line, clean the line. That hurts, but what are we going to do? First thing roto rooter says is that B&R never put the cap on the trap back on properly, basically destroying the cap. Once they start to snake the line - no blockage. Cesspool is full. Roto Rooter plumbers say there's no way the cesspool was aerated and pumped just a few months ago. Called B&R to see if they would come back, as the other company we used always had the deal that they would come back again if cesspool needed to be pumped again within a year (which it never did). B&R will only come back if I pay, again, despite the fact that they clearly did not aerate, use chemicals and pump. I am so disgusted. Now we have to call our old company, surely drop another $450 and I'm out $1150 (plus the bogus $700 I paid B&R in October). Run fast and far from this company.

Rich W.

I've lived nearby them for over 20 years. They are my go to plumber. Fingers crossed I have never had any problems with them. They have always been polite and fixed things correctly. Thank you

Janet O.

DO NOT USE B AND R PLUMBING!!
Beyond a doubt the worst experience I've ever had with service company.
First of all, it took three trips to my house to attempt to fix a running toilet. But it still wasn't fixed. They wanted to come back a 4th time and charge me AGAIN!!! But first I was verbally assaulted by ""Bill""- can't swear that's his real name- when expressed my displeasure with their work. I could not believe what I was hearing! He was literally screaming at me and then hung up. I am a senior citizen and a single woman. I was absolutely appalled and horrified by the abusive way ""Bill"" spoke to me. Incompetent, inept and abusive, and they charged me a fortune!!!! I agree with one of the other reviewers; I'd give them negative stars if I could!
By the way, I checked Yelp and found a really terrific plumber who fixed my problem on the first try!

Michael G.

Have now used B&R 3 time since purchasing our home (a cesspool cleaning and 2 plumbing jobs). Always got an upfront price, timely work done and nice people to have in my home. No complaints... we will definitely use these guys!

Maria L.

Arrived on time, cleared the clog and pumped out tank in less than 2 hours and explained how to prevent future clogs. Prices are quoted up front before starting job. Will use again.