AZ Super Plumber - The Plumbing Store

Sandra S.

My husband and I have been using AZ Super Plumber for several years with great results. A few weeks ago, we called when we noticed an issue with our hot water heater. It turned into a hot water leak in our bedroom. Rollie and Matt were able to come in and within a few hours repair the leak. They kept us updated with what they were doing and were at all times professional. We highly recommend AZ Super Plumber for all your plumbing needs.

Robert K.

I bought a Water conditioner from Springwell Water (Florida company) and a few plumbers did not want to install it due to lack of familiarity. Some other plumbers were also booked out a few weeks and couldn't accommodate our tight schedule. Thank goodness I called AZ Super Plumber! From Daisy who greeted me on the phone and got William out the next day to estimate, to Tim's excellent and quick work. As can be seen, the copper piping is superior to the corrugated pipes I purchased, and the installation is clean, and the system is effective! Many thanks to AZ Super Plumber team for the excellent work and accommodating my schedule!

Nona M.

Recently my shower pressure started declining by a lot. So I waited two weeks to get an appointment with this company and today was finally the day. They didn't give me a call ahead of time to remind me about the appointment or to confirm. I had to call to make sure they were still coming. When they arrived it was two unmasked, kinda strange dudes and they started working. They weren't particularly professional and gave me slightly creepy vibes as I'm a single mom home alone with these two guys in my house. Anyway, they said they'd change the cartridge in my shower handle to see if that would fix the problem. Well it didn't. And so I ended up paying 230$ for something I didn't want or need and something that made not a lick of difference. I told the guy this and he just shrugged and said maybe I need a new shower head. Super helpful, not. I went into the bathroom later and found my toilet seat up too. Real nice. Thanks guys.

Claytonian R.

I called AZ Super-Plumbers, and they sent Tim out, who installed a bidet toilet seat on one of our toilets.

Then I called the following week, and Anthony showed up, removed our kitchen Reverse Osmosis filtering equipment, and broke our new ( Amazon ) hot/cold water appliance he was booked to install. He told me he would book a Monday appointment ( about a week later ) to install the new hot/cold device after I told him it would take a few days for a replacement to arrive, and that the remaining cost would be around $250.00..

No one appeared Monday as promised, so I called, and the office said Anthony had not booked an appointment to put the kitchen sink back together with the new device.... I was dismayed, but booked Tim back the following day,...

When he arrived, Tim quoted ~$850 to install a direct replacement garbage disposal ( 10 minutes max ), and the hot/ cold replacement appliance Anthony had broken the week before after I ordered a new one on Amazon.

Because there was a huge difference in the costs between visits, Tim called his owner to confirm the pricing. I ended up agreeing to pay today's quote to install the hot/cold tap, and replace the reverse osmosis filtering equipment Anthony had removed. When the owner called me directly to discuss, she claimed Anthony had not made an appointment ( why else would we think he did ) the reverse osmosis filter was not part of the quote, and after a debate, proceeded to cancel our appointment leaving our kitchen all over the floor, and the sink filtering and new machines not working... Owner Kim Gagnon's arrogance is astounding...

This is a perfect example of someone ( owner Kim Gagnon ) who should not be in a service business, and I would encourage anyone to find another plumber in Prescott..

t h.

After requesting their services, two of their guys came out, at different times, to quote for a repair. Neither called me back or returned to do the work. Just tell your customers: ""I can't or don't want to do the work"", don't leave them hanging.

Beverlee B.

Tim, from The Plumbing Store, had to replace an old water heater and was very professional, knowledgeable and efficient. After installing the new water heater, he checked the flow from all the faucets and cleaned the screens to make sure everything ran perfect. I will definitely use them again. The Plumbing Store was called in the morning and by that afternoon I had my new water heater!

Meg L.

We were very happy the Plumbing Store came out the same day to fix a
clogged toilet!! (I put a piece of burned bread in it) They have also installed a water heater for us emergently on a holiday weekend in a barn. So we are very pleased with their quick response and efficient
service!!!

Nancy B.

I would give six stars if I could. I had a flood in the basement of a rental house which led to the discovery of a old, split PVC water heater line inaccessible under an old cast iron tub. With some discussion and suggestions James was able to bypass the old lines and reestablish hot water to the tub within hours.
I am very grateful to the whole team at the Plumbing Store.

K L.

After no more than 1 hour of work and replacing approx. 2.5 feet of black PVC waste pipe, we were charged $535! Yes, they did advise me before they did the work but we were going out of town and my regular person for this work was out of town too. I'm guessing the replacement PVC was no more than $10 at a home improvement store so they charged more than $500 for labor??? They said it was a flat rate job. At the time of this writing, I still have not received an itemized bill they were supposed to e-mail me. This wasn't a holiday or even a weekend. I strongly believe we were being taken advantage of. Especially since my regular guy said he could have done the job for far less. I called the manager who seemed more interested in telling me her problem was people who complained after the job was done. Very poor customer service skills. She was a complete waste of time and seemed taken aback when I told her that I'd describe my situation to the neighbors and my realestate agent. I can not recommend this plumbing firm at all.

Gwen C.

After using several other plumbing stores in Prescott that left us disappointed with the company, the work or the price or ALL...we saw The Plumbing Store truck in our area and decided to call them when we had another plumbing issue.
We have been so happy with the company, the employees and the work and the prices seem fair compared to the others.
They are on-time, provide a thorough inspection and give a written estimate before they begin the work.
We have had Levi provide service twice with different issues and he is very nice to work with.
We won't call any other Plumbing company for future issues.