AZ Air Conditioning and Heating

Kim B.

Chris the technician was fantastic. Very communicative and efficient.
Only issue is trying to schedule an appointment with AZ-takes a long time to get on the schedule.

Jennifer T.

We are ecstatic about our alkaline water drinking system from EcoWater. I used to buy bottled water and once I became aware of the microplastics and nanoplastics that leach into the bottles, I knew I needed to make immediate changes. My water treatment specialist, Julie Riness, took the time to educate me on the condition of the tap water and solidified my fear with plastic. I truly enjoy the delicious taste not only for drinking, but coffee, tea, cooking and not having to haul those pesky bottles! I used to always see visible residue on my hot water heater for tea. I'm happy to say it's gone. Thank you, Julie, I will forever grateful. I tell everyone I know they must call you. Julie Riness 562-881-2928

Mo V.

WOW !!! Where do I begin. I am so ecstatic that I chose this company. The entire process from start to finish was incredible. We had a very old system that needed replacement. After receiving some bids from other companies, we knew immediately when we met with our comfort advisor that this was the company for us. Me and my husband hired this company to install our brand new Lennox system. This is top of the line equipment and we feel we paid a great price for. Day of installation the crew showed up on time and installed our system. Their team was so efficient and polite. Once they were finished with everything it was like they were never there. After the installation the process for inspection was smooth and easy as well. I had a few questions regarding the permitting process and Aileen from their office was able to answer and help with whatever I needed. We had our installation finalized by the city and passed with flying colors. I cant say enough great things about this company. Big shout out to Rey G. my comfort advisor and Manuel the head Forman for orchestrating such a seamless installation. We are extremely happy.

Belinda T.

Short version: JUST AVOID. Either a sleazy, dishonest technician or a sleazy company that will try to get as much money from you as possible. And/or... unbeknownst to the customer, this company outsources to other subcontractors because the guy who showed up isn't even from AZ Air Conditioning, but he showed up during the time frame and asked about the job I contacted AZ Air for?????? We received a quote from a company called Universal Heating & Air (LIC #1069748) in the end. AZ touts their 33 years in business while the technician who showed up was telling us how he (his company??) has been in the business for 8/9 years so you aren't getting who you think you're getting. Seriously, avoid both.

Long version: Contacted AZ Air & Heating through Google for dryer vent cleaning and potential AC maintenance and they sent someone for an estimate in person today, Monday 6/3. Wound up only needing dryer vent cleaning (roof vent on a 1-story house) and they quoted us $700-800!!! WOW. Red flag #1.

Initially, it was difficult getting a price from him and kept getting vague answers like he didn't want to give a price. Then he kind of waffled the more my husband asked about the price--ahh less than $1000, $700-800, maybe about $600, good price, won't be too expensive, blah blah blah. Red flag #2.

I was in a different room while my husband was talking to the guy and he eventually told him it was too much, so the technician agreed to do it for $500. I could hear him pushing to have the job done today which gave me really bad vibes so I went to tell him we didn't want it done today and we'd get back to them. His face immediately changed and kept trying to ""explain something to [me]"" and said other contractors will charge $700-1100 for the same work (~1hr of work according to him), and to ""try me""-- he gave me this whole spiel twice. So blatantly dishonest. Mega red flag #3.

When that didn't work, he asked what our budget is to have it done TODAY. Red flag #4.

I told him I wasn't the least bit interested in this kind of price negotiation and we will call them when and if we want the work done and he finally left looking quite unhappy. My husband asked for a quote on paper and we received one for $450 (4 different prices wow). So, in the end, I did ""try"" him and contacted 3 other contractors for a quote to get this done. $185-250ish for the same work and received professional, transparent replies on what will be done plus the cost unlike the answers provided by the person who showed up on behalf of AZ. Don't waste your time or money.

This review reflects my entire experience of obtaining an in-person quote from AZ Air Conditioning & Heating, including their responses for this job (attached).

Something to consider: since many of the short, 5 star reviews shown on their page come from accounts with barely any reviews, if you place any stock in those, you should scroll all the way down and look at the ""Not Recommended"" reviews as well. Many, MANY 1-star reviews from similar accounts that got flagged by Yelp so take that how you will.

Linda T.

did a great job on a complicated installation..when there was a problem they took care of it. are always prompt and efficient. answer all of my questions. only issue is when they come to service and change filters they never bring the correct size filter.

Barry L.

Alaska Air conditioning...Alaska AC came to our house to repair a downed system. We were not there, but a renter let them in to check it out. They ended up replacing the electric fan motor in the heat exchanger, the unit with the condenser in it sits out side. They charged us $1000. The electric motor retails for under $100 and it takes 30 mins to install. When i called they just said thats the price. These people are not who you want fixing your A/C problems. Barry Lee

Lili S.

This company is a JOKE. I picked them to fix a leak in my AC unit based on a the overall four star rating on Yelp. The initial visit by Tony was a good experience so I decided to go with them. Then the nightmare began. A team came out six times to do an isolation test, which could've been done in one visit, because their supervisor's miscommunicated the tasks to them. A month since the initial visit, they proposed a $4k plan to replace the pipe/lineset. Without retesting the system again, they reloaded expensive Freon only for it to all leak out in a short period of time. A few months later (AC only been used a handful of times as we were mostly away), the AC / heat stopped functioning again. I called them back for follow up as covered by the warranty - FIVE more visits and numerous follow up phone calls later, they insisted that a new leak was the cause and wanted to sell us a whole new repair service. At this point I knew I could not trust the company. But I still had a little hope left so I called them to discuss a solution only to be ghosted.

Luckily a friend of mine introduced me to his family friend who owns a HVAC. They came over took a look at the system and said AZ air conditioning was either completely incompetent or fraudulent. He walked me through it and showed the leak was clearly from the connectors around the machine not in the pipes/line set. There was oily residue from the leaked Freon around the connectors even I could see it. So AZ basically charged us $4k to fix something that wasn't broken, and didn't fix the actual problem.

I have not dealt with a less professional company. I feel bad for their field team. They were very friendly but I could tell them too were fed up with the mismanagement of the company. Having to come to a house five times to repeat tasks and make no progress must have not been fun. This makes me angry and do not want to let the company off the hook so easily. Please do not use them as I figure out how I want to proceed.

Ian S.

IF YOU ARE READING THIS - DO NOT USE THIS COMPANY!!!

I do not usually write Yelp reviews but felt my experience with this company was so awful that here I am...

I contacted AZ Air Conditioning & Heating to help fix a leak in my house's A/C unit in late July and they didn't ""complete"" the work until over 6 weeks later, and after consulting with another A/C company, I found out they completely misdiagnosed the issue and the $3.8K I paid them was a complete waste (invoice attached). I attempted to contact them afterwards to remedy the issue and they completely ghosted me - I called these guys every day for over 2 weeks straight only to talk to the receptionist each time, never got a call back from someone with knowledge of my issue. Was also weird during the initial process to fix the leak, they probably came out to my house 10 times to inspect the unit before they even got to work actually fixing it, such a huge waste of time. It's incredibly frustrating to feel like I'm getting ignored by a company I'm basically begging to pay to fix my A/C unit. Very odd situation, never had this happen before.

When I realized that my A/C unit was still completely broken a few weeks after AZ A/C & Heating had ""fixed"" the leak, I contacted another A/C company who came to my house, correctly diagnosed the issue, fixed the leak in under a week, and only charged $1.8K to do the job CORRECTLY. If you DM me, I can give you the contact info of the Company who fixed my leak (they were great).

Seriously, do not use this company unless you want to overpay and deal with headache after headache.

Zack, the owner of this company, is not a person to be taken seriously and you do not want him to fix your A/C unit lol. Trust me!

Howard D.

Extremely bad service will never use them again they tried to abuse of the fact that my mom is elderly

Chelsea B.

ZERO STARS!!!!!! Avoid at all costs!!!!!

These people have been giving me the runaround for almost 3 months and my unit STILL doesn't work. I have called the offices so many times and they *keep* promising that a manager will call me back... still haven't heard a thing weeks later. Extra fees are being added, the machine still doesn't work, and the level of incompetence at this place is undeniable. Run and never look back. I hope this place gets shut down how they run their business, it's outrageous.