Austex Sprinklers

Robert H.

IF YOU HAVE A SPRINKLER PROBLEM THIS IS THE COMPANY TO CALL. Alex came out when he said he would, gave a quote up front, and fixed the problem. I don't think you can find a better guy than Alex to deal with. Everything was professionally done. If the need occurs again I will definitely call AUSTEX SPRINKLERS. Robert Harris rlhtex30@sbcglobal.net

Deborah M.

We had someone come out to fix a leak on our sprinkler sprinkler system from Austex but within a week we had the same problem cone up again. The owner came out himself, repaired the leak and gave us a credit for any future work and apologized for the issue. I was very impressed about how quickly they responded and how concerned he was that my problem was not fixed by a previous employee. He really cares about the customer and making sure you get quality service - I recommend this company highly!

Patty R.

Alex at Austex is great. Alex took the time to talk with me on the phone about our sprinkler issue before I made an appt. He arrived within the one hour timeframe he gave and was able to efficiently diagnose the problem. Alex really knows his stuff.

Ben G.

After a backyard construction project my system needed a complete redesign and installation. Alex provided a detailed assessment, project plan and estimate. During the project we ran into a few unexpected glitches which Alex took care of. Alex is very thorough and always took the time to walkthru the job and answer questions. Austex is very customer focus and satisfaction oriented. Don't search any further use these guys.

Harvey K.

I had some issues with my sprinklers that I inherited when I bought a house. The previous owner was not friendly and wasn't interested in helping me sort out the issues. Thus, I reached out to several companies to get thier bids. While I was not able to connect with Alex to have him do the work (he was too busy as it's just him I think and if everyone gives you 5-stars, they all want you), we did spend several minutes on the phone. He went out to my site and assessed the "damage" and then went over everything on the phone. Due to his busy schedule, I had by then got the work completed so was able to fill in some of the gaps for him. In short, a fantastic customer experience and I can happily recommend him - if he's available. :)

Babs S.

when our irrigation system stopped working properly we called Austex. Alex came out and did a full assessment and told us that our system was 20 years old and needed several repairs. His prices seemed fair and he was very professional and friendly. He redid the pipes feeding our system as well as repaired several sprinkler heads. We will be calling him for any irrigation needs in the (hopefully not near) future.

Huy N.

Customer Service Customer Service Customer Service. Austex really cares about their customers and fixing issues customers might have. I have not met to many great companies like Austex that really care about their customers. The owner (Alex) really goes above and beyond for his customers. I had a wet spot in my lawn being caused by a leaking valve. Alex came out and explained to me exactly what the issue was and was great in fixing the issue. He has great communication skills and is an all around good guy. I would absolutely use Austex again for any sprinkler issues I might have. The world needs more good guys and great companies like Alex and Austex.

Anil M.

I had a leak in my sprinkler system caused by a previous company coming out to replace my grass and accidentally tearing off a sprinkler head. The company shall remain anonymous *cough* grass4sale *cough* but they refused to fix it. I went to yelp to find somebody to check the puddle in my front yard and contacted Alex w/Austex Sprinklers. He was friendly and guaranteed they would fix the issue to my satisfaction. Phillip came out the following week and immediately found the issue and repaired it. He even replaced another sprinker head and checked the rest of the system to make sure I was getting total coverage. Thanks Phillip! Austex Sprinklers is great and I won't hesitate to contact them in the future.

Chris T.

UPDATE on 8/1/13 :
After I left a 1 star review yesterday , Alex , the owner , saw the situation and immediately contact me via messages and phone calls to apologize and want to do whatever it takes to gain my business back . This was an incident that he hired the wrong guy , Philip , and luckily he has left the company . I now feel sorry for Alex that he has to clean up all the mess that Philip caused to his customers . Anyhow , Alex personally finished the job for me today and even did extra that worth $210 for free . He refund my $450 as well and even gave us a $50 Texas roadhouse gift card as an apology . I told him I prefer paying what I need to pay and do not want to take advantage of him but he insisted !! Alex has proved me that he cares about his customer's satisfaction not just $$ . I am giving him 5+ stars to his professional problem solving attitude and his cares and services . Thank you again Alex , I will tell everyone about you and your company and will definately call you for our future needs .

Review on 7/31/13
I was excitd to finally find one that is reputable and had a great review here on Yelp to fix a leak on our sprinkler . Called Alex up to schedule an appointment . The Phillip guy showed up on time and gave us a quote of $450 to replace the two valves and the control circut board after his examation . Because of the review I have read here , we went ahead have him do it without thinking twice . He changed the control circut board and claimed he did not have the kind of the valve available so he would come back on Tuesday to fix it . However , he showed up on Monday instead of Tuesday ( good thing I was home ) , then he found there was a cover missing on where the electric wires are and suggested we take care of it right away . At that time , he asked me how much he quoted us .. that is kind of weird question .. so I told him $450 . Then he realized he did not spot the missing cover problem at the beginning so he is going to honor it and fix it at the cost he original quoted us . However , things go sour from here ..... He susposed to replace two new valves as he originally quoted us , instead , he cut corners to save his loss by re-building one of the valves instead of replacing it , and he did not tell us upfront until we found out ourselves after we paid him in full . He claimed again , he did not have that missing cover in his truck so he would come back to fix it . But guess what , after he got all our payment , he never came back to fix it . I called him up at least 5 times by now , and every time he gave me a date he would come finish the job but he never showed up and did not even call either !!!! Then he started changing his words saying he did not charge us for that cover and it does not have immediate danger without that electric wire cover . And then kept telling me how busy he is .. got many customers to take care , etc... But HELLO , HE DID NOT FINISH HIS JOB TO HIS PRIOR CUSTOMER AFTER WE PAID HIM IN FULL ON 7/22/13 !!! It's been about a week and half , he promised he would show up today as I told him this is HIS last chance . My phone calls now got ignored . We are very disappointed with this kind of service we received . Will I recommand anyone to this company ? The answer is HELL NO !

Wayne P.

I really appreciated the quality of the work as well as their desire to save me money. Phillip diagnosed the problems quickly and then gave me several options on how to proceed. Once we agreed on the approach, he did the work quickly and professionally and left me feeling like I got great work at a great price. Hard to ask for more than that.