Atlas Home Services

Christopher R.

Very rude customer service and came out several times to never fix the issue. The owner Kimberly is very rude and only wants your money! STAY AWAY. BETTER OPTIONS OUT THERE!!

Rob F.

BOY OH BOY...I've dealt with some bozo lowlifes but these liars are the worst. NEVER have they lived up to their contract....everything is an """"extra""""....they just left from what should be a routine call....they quoted $400 for work necessary but not included in the SERVICE contract . Last time I called another company and they told me Atlas was full of it.... They fixed the unit in no time for very little money. GOVERN YOURSELF ACCORDINGLY...!!!

Parker S.

I have had Atlas for more than seven years. They have their pros and their cons. Pros is that they get there in a reasonable amount of time. Ask for Amber - she is nice. Cons - I assumed hot water was covered for replacement. It cracked yesterday. I was told I diid not have coverage for replacement when I thought I did. Told its additional for this coverage. Nobody told me this when doing the agreement. Another con is on the day that Atlas was called, they sent somebody out for the leaking hot water heater past 4. The Atlas guy turned off the water for the whole condo instead of using the water supply valve just before the hot water heater. My tenant had no water until they returned to replace the water heater. Hot water heater fixed today. Good turnaround time. Atlas tells me I need to pay Cash on Delivery though / no credit card unless I pay an addtional 3. I explain I have been with them for more than seven years and I am out of state. I am pretty sure it's against the law to charge extra to pay by credit card. Atlas would not budge. A few years ago, I needed a new air handler that ended up costing me $700 in fees that was not covered. I do not remember a 3% charge. The 3% credit card fee left a bad taste in mouth besides having nothing at all covered with my warranty. The truth is the 3% is what motivated me to write this review today. And 3 stars is what I give them. Advice - go over the contract / agreement in detail. Also, Home Depot will fix water heaters the same day if you call by noon. HD will also beat prices by 10%. They are reachable after 5pm. Another con, Atlas has no emergency number after 5pm.

Henry C.

We were with another company & switched to atlas last year. So far it has been good. Usually you can get an appointment same day. They ordered a part for my dishwasher and it came in 3 days, installed the next day. Some of the customer service reps are rude but most of them are very helpful.

Rose V.

This is the worst company in the world. The woman on the phone is so nasty and always gets appointment times wrong. My landlord has been using them for years. They were supposed to fix my ac but didn't so the landlord had to pay another company. They were supposed to fix my ice maker but didn't show up or contact us for a year so john the plumber finally fixed it. today they sent a guy who was high and refused to fix my garbage disposal. He insisted it was working when it's been clogging. I've had multiple plumbers tell me to stop using it. I am so done with this company. Because of them I have more issues than I started with.

Chad T.

Called them on Sunday, because my A/C stopped working. The rep was very nice, she gave me an appointment right away. They were there in less than 3 hours and fixed it . The service tech was very professional. There charges were reasonable compared to other A/C companies I called for Sunday service. I am very happy with the service.

Nora C.

Worst company I have ever dealt with. Have been battling with them for 5 years. Put in all my AC unit wrong, can't pass inspection in Wellington everytime they try to fix something my AC goes out and they want to charge me $85 to fix it. The owner Steven is rude , even his employees apologize for him. Stay away from Atlas. Poor product, poor service. Awful owner. I will say the people they send are very nice, but very incompetent.

Judy P.

Atlas Appliance Repair has maintained our refrigerator, dryer and washer since we moved here. They are knowledgable, fast, reasonably priced and undeserving of anything but the highest praise!!!!! Judy Paleologos, Boynton Beach

Tim F.

To Whom it may Concern: I have not, nor have I ever been, employed by Atlas. Your comment is as inept as your company's service. It is also typical of my experience with your company and as a dissatisfied customer. Besides I am obviously not alone in this opinion. Below is just a sample of recent scathing poor reviews and complaints regarding your company: http://www.ripoffreport.com/r/atlas-service-contract/boynton-beach-florida-33426/atlas-service-contract-company-is-a-total-rip-off-boynton-beach-florida-1059364 http://www.ripoffreport.com/r/atlas-services/boynton-beach-florida-33433/atlas-services-dont-waste-your-time-with-an-atlas-service-contract-boynton-beach-florida-446512 http://www.ripoffreport.com/r/Atlas-Services-Inc/Boynton-Beach-Florida-/Atlas-Services-Inc-myatlasservicescom-BEWARE-Scheme-to-Sell-Appliances-Boynton-Beach-1038450 If you spent as much time trying to improve service as you do attacking the credibility of the customer, I am confident glowing reviews would be plentiful.

Steven P.

total ripoffs, dishonest, they dont cover anything that could possibly break, they change the prices, bring the wrong parts, and they will not get on the phone, and they dont return your money for unused contract