Atlas Butler

Frank T.

Hot water heater was leaking from bottom (rusting out). Called and sent someone out same day. Came back next day to install. Timeliness good. Service tech was nice enough (could have been a little more personable). But was quoted $1900 (after signing up for membership (removes service charge and gets 20-30% off) and $100 discount). This price seemed really high but I was going out of town and did not have time to get multiple quotes. Summary: Service = decent. Price = high

Joe P.

Total scam. We paid for their yearly service for AC/Heating. When the heat went out today, not only did they not show, the company we called to come out claimed our Furnace hadn't been properly cleaned in many years. Something that we'd paid them to do in both 2017 and 2018 as a part of their semi-annual visits to our home to maintain our AC and Furnace.

Calling to complain or cancel was, of course, a huge mistake, customer service immediately punted us as customers and is charging us cancelation fees on top of charging us for the remainder of the year (without any further responsibilities on Atlas Butler to service or repair anything per their customer service rep).

So, if you care about your money, value quality work, or prefer to get the services you pay for... I'd say Atlas Butler is NOT for you.

Lauren P.

I found out today that, as Comfort Club members, they were not actually performing maintenance services on our HVAC system. Our furnace, despite being ""maintenanced"" regularly, had not been cleaned in YEARS! It stopped working today because the flame sensor was FILTHY and the burners were rusted. A wonderful local company was able to come out and perform the maintenance and told me I really needed to get regular maintenance done and not let it go for years. That's when I told him Atlas Buter was SUPPOSEDLY doing that for us and he was shocked. I asked the guy from the local company if he thought our furnace would need replaced soon as Atlas Butler has been harassing me for several years about replacing it stating it isn't doing well and could go out any time. Turns out it's in GREAT shape and we should have no problem getting another 5-10 years out of it. I immediately called Atlas Butler to cancel our Comfort Club membership. The girl on the phone was more than happy to cancel, but got VERY nasty with me when I explained my concerns, refused to acknowledge them, interrupted me frequently, and told me I was lying. She also told me, AFTER I cancelled, that I would still have to pay them for the remainder of my contract even though they're no longer obligated to perform services since I cancelled and told me if I tried to not pay I would be immediately sent to collections. I'm glad to be rid of them and hoping their threats don't continue to be a problem since they have my credit card information. AVOID AVOID AVOID!!!

Steve C.

They came out to look at our rooftop unit. When they arrived the unit was working with no problems but he told me I needed a new heat exchanger for over $3000. He left after 45 min.
When I got by bill, I was charged for 2hrs and 45min.
When I called to ask about the overcharge, they sent me a second quote and jacked up the price by $400 due to what they said was a ""mistake"" on the first quote..... I called again and the manager said that the tech mischarged me and he would refund 45min (still 2hr more than he was here)... but they never did. Steer clear from this company.

Jackie A.

My suggestion is not to use Atlas Butler, they are unethical and charge prices way out of line for their service. Our furnace was out and we had just returned from a winter in Florida, they came right out and insisted we get a new furnace, we said no just fix it, they replaced a part for 1500.00! Thinking our furnace was on its last leg we called Classic Air who checked it and said the furnace looked and ran great. Oh and that 1500 part costs about 225.

Andy F.

Absolutely terrible. Frunace would not start. Atlas Butler tech came and indicated a pressure switch was malfunctioning and corrosion on burner was unsafe and must be replaced... = $4000+ repair or a new furnace for $5500. Got a second opinion from another HVAC service tech. A wire-to-board connector was disconnected on the main circuit board. Furnace is working perfectly. NO PROBLEM with pressure switch and the corrosion on the burner was normal and acceptable according to the second HVAC tech. Can I get a refund for the $90 service call for gross incompetence and brazen dishonesty?

Christopher P.

Called Atlas to schedule a routine inspection at the beginning of the winter season. Years ago, my [now deceased] wife worked with them on designing all their signage that is seen around town. I initially thought everything would be no problem as I was familiar with this staff. However, the big ""Impeding imminent concern,"" was that my furnace was ""actually defective and something we (Atlas Butler) found out three years ago."" Like, Mark and and Mike from Atlas that worked with my wife couldn't ask my wife to check the serial number on a detective furnace that they themselves installed in previous years in our house? The technician then claimed he was required by law to turn off our gas and that he could report an ""unsafe household,"" if anyone in the house turned the gas back on. The technician said the heat exchanger was gas to expanded and that it could explode the house. There was something in the technician's demeanor that change when I simply asked him to explain everything to my lawyer who I was just happening to call for another non-legal issue, as she just lives down the street from me. The technician went back downstairs to our furnace and must have called three or four different compliance people and then returned, saying his supervisor was on the way and new everything about the furnace. The technician left. About fifteen minutes later, the supervisor arrived, someone my wife used to coordinate with their signage projects back in the day and he said that he had no idea what was going on and had never talked to the supervisor. He called the tech and within a few minutes simply started talking about getting a new furnace and wanted to know my income and credit score. I called CARE, and when speaking to them, they asked without me even saying anything about the furnace, only that I had talked to Atlas Butler, ""let me guess, they made some end of the world scenario about a heating exchanger exploding?"" It turned out not to be an end of the world scenario, but we've gone two days without our gas on until CARE was able to get out to the house. Atlas Butler has been targeting perceived upscale areas, Dublin, Upper Arlington, and Grandview because of the perceived social income status. I'd like to see Mark S. come to my house and threaten me the way his technician did. Thanks for your time.

Kevin M.

I called atlas to clean my duct work. Note that I did not call to get pricing. I am a previous customer of theirs and have one of their units installed. I was told that in order for me to get my ducts cleaned that I would first need to have a quote completed. So for something that I want/need, they want me to take 2 hours to wait at home for their estimator to come. I specially them that it did not matter how much because I wanted their service because it is their equipment. I thought business actually wanted customers, instead of making them jump thru hoops to get service. I was even calling two months in advance to get this scheduled. Plus they don't do evening appointments. Needless to say, a different company will be getting our business.

Erin B.

I gave a check to the technician who came out to see if he could fix my AC unit (after I had told them I wanted an estimate on a new one). The check never made it to the accounting department and I was issued a past-due notice. When they came out to give me an estimate on a new unit I was heavily pressured to go with them, even asking me why I was hesitant about the (clearly overpriced) unit. Completely negative experience all the way around. There are plenty of competitors who will offer fair prices and much better customer service.

Timothy D.

Way, way too expensive. Hold your wallet close when these guys are around and get competitive quotes. Crazy of market pricing.