Atlas Butler

Nicole F.

My parents want to replace their furnace and AC, so they've been obtaining estimates from various companies. A representative from Atlas Butler came to their house today and accused my dad of wasting his time, because Dad was upfront about getting estimates. He went as far as to tell Dad that he should just use the company with whom my parents have a maintenance agreement for their current furnace & AC. The representative was rude and evidently not interested in a cash sale, so my dad literally told him to get out of his house. Dad then called Atlas Butler, asked to speak with a Sales Manager, and was told that everyone was in a meeting and that someone would call him back. That never happened, despite the fact that he'd made it clear that he had a complaint. Don't waste your time. This company needs to reallocate some of the money it spends on advertising to train employees on good salesmanship and customer service.

Preston S.

SCAM. Had routine maintenance/cleaning done and the technician reported he found cracks in the heat exchanger using a fiber optic camera, which could cause CO in our home, really playing up the danger/guilt angle. This is obviously a big deal, as we have an infant daughter at home. He even went as far as turning off our gas and tagging our unit as unsafe. He recommended replacing the entire furnace.

Had another local company come out for a second opinion, and surprisingly could not find ANY signs of cracks even after disassembling the entire unit and performing several tests.

To say I was beyond mad is an understatement. I was prepared to drop several thousand dollars to replace my furnace, only to be told that no work was necessary and that I was lied to.

DO NOT TRUST THIS COMPANY. They will use guilt, deception, and pressure to try to strong arm you into a sale/commission.

Anon Y.

Horrible company. Rip off artists. Came to our home and quoted us over $2,000.00 to fix a broken furnace. We called CARE and they fixed the problem for less than $200.00. I didnt realize it, but we called these folks in the summer when our AC went out, same story. Guy got out of his truck, before we had even walked around the house to see my AC unit, and immediately started trying to up-sell me, saying I needed two AC units for my house, which has been cooled well, by one AC unit, for the last 30+ years, since I built the house. I asked him if he at least wanted to see the unit before he started to try and upsell me. So after walking around to see the unit, he quoted me something like $6-8,000.00 to ""fix"" my AC unit (had to run new ducting, fix this and that, add a second unit, blah, blah, blah). Had another company come out and we were back up and running for less than $500.00. Told the guy to get back in his truck and leave and that I was not paying the $90 they charge just to come try and rip you off. I didnt realize that we, meaning my wife, had called Atlas Butler again this time, but when they showed up, the guy immediately told me that I needed a new motor, and thats when he quoted me the $2,000.00+. Even more strange, he told me the motor alone would cost $1,000.00, a motor which I was able to find online by Googling my furnace model number, for roughly $200.00, so which part of swapping out a motor (3-4 screws) costs $2,000.00?? RIP OFF ARTISTS!! Guy even admitting that they are the most expensive in town and that there ""wasn't much urgency (meaning he didnt have us by the balls) since it was 55 degrees outside and not below freezing. Again, Atlas Butler told us that the motor was burnt out, it was not. Told us the motor costs roughly $1,000.00, it does not. Told us we needed two AC units over the summer, we do not. Told us it would cost $2,000.00 to fix our furnace, it did not. They told us we needed new ducting, we do not. Told us our furnace needs replaced, it does not. Charged us $90 to diagnose a problem with our furnace, at which they failed miserably. Tell me why anyone would choose these idiots over ANY other HVAC company in town? DO YOURSELF A FAVOR, and SKIP ATLAS BUTLER, they ONLY want your MONEY, they DO NOT WANT TO HELP YOU. There are PLENTY of places that will give you a FREE quote on your HVAC issues, and they might actually know how to do their job!

Patrick R.

Our Furnace went out 12/16/16 it was a very cold night. We absolutely needed it to be repaired. We called Atlas Butler and they came out promptly. I was told we had a bad pressure switch. They installed a new Pressure Switch which they claimed cost $343. You can buy a new pressure switch online for less than $50. I called to talk with management and they tried to justify this crazy price saying its under a 1 year warranty & they would not recommend trying it yourself. I spoke with another company on the phone and they explained how easy it is to change a pressure switch yourself! It took the tech less than 5 minutes to install. I should have had the tech tell me what was wrong them have him leave. I could have repaired the switch myself for MUCH MUCH less than what Atlas Butler charged. IT WAS ABSOLUTE ROBBERY & they were not going to do anything about it.

Kathleen R.

I bought this house fall 2015. In the summer my air.conditioned was not cooling so I called Atlas Butler. The technician said it I will either need to replace the unit or spend $1,200 for new coils. I had a one year homeowners policy from the seller that would pay for this but the insurer did not have Atlas Butler on their approved list of contractors so I had to use someone else. As it turns out I did not have to buy a new furnace or spend $1,200 to replace coils. They just replaced filter and all worked.

I had signed a contract with Atlas Butler on their first visit for them to come out 3 times a year to service my unit so I called them for fall check up. I was having no problems with my furnace but by the time the young man was done he told me I needed several parts replaced that' would cost over $1,000. He said if I dont do it now eventually it will stop working. I told him I was going to get a second opinion like I did last year when they did something similar so he left. Two hours later I return home and it's freezing in my home. It is 9PM and they send out a technician who said the panel is shot and I need to spend $1,200 to get it up and running. How could this happen? My furnace was working fine before they came out. Now it's midnight. I am having 40 for Thanksgiving dinner in 2 days and I have no heat.

Cathrine P.

After loosing my furnace at 1 am I called who I thought were the best. He diagnosed I had a bad igniter and it was too rusted to fix. The furnace is old so I conceded.
But got a second opinion anyways. There is no igniter, they charged me 89 dollars to lie to me only to sell me their product. I went with advance instead. They are local, and they are good people.

Steve S.

High prices, incompetent maintenance technicians and poorly installed systems are the Atlas Butler way. Stay Away!

Jack R.

I honestly feel like I was robbed, it actually kept me up at night. The service technician came into my home and diagnosed the issue with my A/C in about 10 minutes, he then gave me pricing on a part and I went inside to discuss it with my wife. When I came back outside the part had been replaced and I was handed a $517 bill ($89 was for the Service call, which I do not dispute). I checked the part number online and found it was a $22 part that I could have plugged in myself. I asked the technician about the markup, but he just said he doesn't make the pricing and showed me the standard price sheet. While I appreciate that I'm paying for their timely service, trained technicians and expertise, I refuse to believe they performed anywhere near the service to warrant over $500. The following day I contacted the management of Atlas Butler and after 3 separate phone calls it was clear they get a lot of these calls and they said there was nothing they could do for me. It blows my mind that they can get away with charging $2000/hour for the privilege of having them repair your A/C unit. I have 2 A/C condensers and 2 hot water heaters that will need to be replaced in the next year and I can promise I will not be calling these guys.

E L.

I had Atlas Butler come out to do their ck up - we are club members - they found many things wrong and then the tech said he needed to put in a new filter they charged us $83.00 for a filter we pay maybe $35.00 for at the big box stores - in fact target had it last night for $28.99. I emailed customer service and told them I want them to call me and take their filter out and refund my cc. They didn't even have the courtesy to call back and silly us we were thinking of using them to replace the furnace - not happening. Crooks!

My guess is they are so well known in town and have so much business they could care less about all the negative things people say about them.

Rip off if I was present when the tech told my husband how much I would have said take it out!

Tracy O.

My air conditioner was running, but I wasn't getting any cool air. I called Atlas Butler... they said it was one part and charged me a few hundred dollars to replace it. Didn't fix it. Then they wanted to run a test that would cost a few more hundred dollars. I declined as they had already been there over an hour and I didn't feel like spending the time or the money at that point. They then sent someone out the next day (without notifying me ahead of time) who gave me an estimate on repairing (a few thousand) or replacing (a few thousand more) - without even running this ""necessary"" $500 test to see what was wrong.

I decided to a get a second opinion from another company. Less than an hour and under $200 later, my A/C is running with no problems and they said I did not even need the part that Atlas replaced. I highly recommend getting second opinions on any of their recommendations IF you decide to use them at all. I definitely will not be calling them again.