Atlantic Blue Water Services

Kara L.

Friendly. Fast. Professional. Thorough.

The first face to face was with the owner and so was the last.

A diagnostic appointment of the existing water softener/neutralizer brought to light that the existing system had a flush line installed directly to my sewer line which is a code violation and is incredibly dangerous, as if putting a hose directly into my toilet with no measures taken to prevent back flow into my drinking water.

Atlantic Blue's plumber and installer, Mike Haines, flushed the existing system, flushed all exits, replacing a clogged kitchen faucet and bathroom spigot jammed with sediment, as well as installing a new p-trap blocking the back flow of noxious gases and sediment into the new flush line.

A recheck for bacteria contamination reflected an all clear and now a system that used to irritate my skin is now up and running without issue. I would definitely recommend this co. Ask for Mike to complete your install.

Donna C.

Had to get UV filter installed quickly and they were able to fit us in to work with our timeframe.

R P.

We moved to a new home and had Atlantic Blue install water softener. They were professional, gave excellent service and we are very pleased with the water.

Patrick C.

I have to say that I have come around with Atlantic blue. Even after my previous review we continued to use them. We've had a few challenging issues at our house and they have always been honest, reliable and quick.
I will also say that I routinely accost my neighbors about their experiences with AB and no one where we live has had any complaints. So we're good now

Kenneth M.

Purely garbage service!!! Technician was suppose to be here between 0800 and 1000. Got a message at 0934 saying he was on the way. At 1100 I called, asking if there was a delay and was told they would have the guy call me. 1200, same thing, 1300 same thing except apparently this guy was in my driveway for 20 minutes calling me. No calls, no guy in driveway, checked security cam, oh guess what nothing. Waste of time and money.

Paul B.

Five years ago I hired them to install a hot water heater. They sold me one with a heat pump on it, and told me it was warranted for ten years. A few months ago the heat pump part stopped working and there is a leak. I called them. Their idea of customer support was to tell me the original maker was out of business and give me the phone number for the people who took on that company's warranty work, leaving me to contact them myself. Essentially zero support. They're right there when it's time to sell, gone like summer dew when there's a problem. I cannot recommend using them, and I won't again.

Dave J.

The team at Atlantic Blue were great to work with. They're knowledgeable and take the time to answer all your questions. Everyone I dealt with from the initial testing to system design, to final installation were complete pros.

I would use them again and recommend their services to friends and family.

Erin W.

Our kitchen sink was leaking, and we googled local plumbing services. We found Atlantic blue and they had great reviews so we decided to try them out. They were able to come out quickly for a free estimate. They recommended we replace our sink hardware (faucet etc) due to it's age and said that was what the issue was. So we paid $200 for a new set from Home Depot, and they came to install it. Well the estimate was for $350 which I thought would go down since we bought our own hardware. Ok no big deal - my misunderstanding. Well the next day I just decide to make sure everything is ok and check under the sink - to find that the leak is still happening. I immediately called them and they said they'd have the tech come back out the next day. So the tech comes out and tells us it's now a completely different issue from the first ""issue"" that he ""fixed"" and gave us an estimate of $360 to ""fix"" it. I expressed my concern at the time of having the pay more than I paid the first time for an issue that should not have been missed. I also felt it was odd that a basket strainer installation would be so costly so I called the office to express my concerns. I'm told they'd have to reach out to a manager to get an ok on a discount and call me back to say ""we understand your concern with the tech not finding the second issue the first time so we'd like to extend a 10% discount"" to which I laughed. A whopping $36. At this point I knew I would probably go elsewhere but requested an itemized estimate - which they refused. Their estimate just stated what they'd do and the cost of $360. They refused to show me parts vs labor. Shady business. So I ended up reaching out to a different guy who came out and fixed the exact issue the tech from Atlantic said and charged us $140. The itemized receipt showed the parts cost $20. No wonder Atlantic blue didn't wanna show me an utilizes estimate. They wanted $340 for an hour of work to fix a mistake they should have fixed the first time.


To sum up - awful customer service, shady, rip off - DO NOT RECOMMEND

Doris D.

Atlantic Blue likes to pray on their customers that are in difficult situations. They lie to their customers about the time that they will arrive for an appt on a repair that needs to be completed that day then show up super late in the day where the customer feels like they have no choice but to accept their overpriced quote so they can get the job done that day. This has happened twice to me by this company. It will not happen again. I was overcharged by hundreds of dollars for parts and labor on an exact same job that they performed a few years ago, and the parts were covered under warranty. BUYER BE WARNED!

Gerard D.

Had my first encounter with this company today for my thirty-year-old well maintained water treatment system.
Mike was great. Super service and attention to details.
Will absolutely recommend this company.
Mile will be servicing my system for ever!