Atlantic Blue Water Services

David K.

Just had my water tested by Jacob Foreman of Atlantic Blue Water Service. Have you ever met someone for the first time and within the first few seconds you knew that they were a great soul...[yelp], he's one! He shook my hand, looked at the well and said, ""your pipe does not fit correctly and contaminants can enter your water supply."" His work and explanation of what he was doing was impeccable. I had to post his card on my neighborhood FB. We drink water everyday...I feel better knowing that it's safe.

Velvet B.

I purchased a hot water heater for a rental property from Atlantic Blue. They were slow to contact me after paying for the install. I was not present at the install (a mistake in retrospect). The day they installed the new water heater I was contacted at 9pm by my tenant saying there was no cold water in the house - just hot water. I had to send someone to the house to check it out and we found out that the water valves had been turned off in the basement and not turned back on for either of the two units at the property. When I went to the property to check there was a sludgey mess on the basement floor around and in the drain in front of the washing machine.

I took photos of the mess and wrote to them the next day. I got an email back saying a service manager would call me. I heard nothing for several days and had to clean up the mess on the floor myself (not sure what the crap will do to the drain). I then emailed saying I had heard nothing back and had never received a receipt for the payment they processed after which a service manager called and apologized, agreeing that the technician made mistakes but basically said I should have called them at 9pm, that the calcium in the drain wouldn't hurt anything, and they would have sent someone to clean up the mess if he had gotten my message sooner. No refund or any consideration was offered.
I will not use them again.

Jeff L.

They have grown and they have changed... for the worse. After using them for many years, I have gradually learned that they were most enthusiastic about collecting their maintenance fees, less so about actual competent work. The plumbing ""expertise"" became substandard over time, and they even neglected to tell me I was purchasing the incorrect salt for my softener until after a problem occurred. Their office staff is pleasant and the team responds promptly, which are the only positives that come to mind.

Katelynn B.

They did fine and all, did what needed done but they just walked into my house with their dirty shoes (other places often put on those blue shoe covers) and when they thought I wasn't around one of them made a comment ""I don't know how people live like this"" and I'd be lying if I didn't say my feelings were hurt.

David D.

Revised evaluation of the above.
Shortly after posting the above critique I was contacted by Kirk, the service manager for Atlantic Blue about my concerns. He apologized for the condition of the space left by the technician and said he has already addressed that with the tech.
Kirk also provided me with the invoice from his supplier of the pump that showed the price he paid. The invoice also showed a suffix in the model number that was not included in what I researched. The suffix indicated a non-standard specialty pump based on but different than the pump I researched. Considering the increased cost of the ""specialty"" pump, what I was billed for labor is appropriate.
Any company that makes the effort that Atlantic Blue did, and Kirk specifically, to address their mistakes and to explain, respectfully and satisfactorily, a misunderstanding on my part has my full appreciation. I am thus changing my evaluation to 4 stars.
I""m staying with and will be calling Atlantic Blue the next time I have a problem with my R/O system.

Mary ..

We needed hot and cold water and a drain for a washer and dryer to go in our kitchen, but were told by several companies that installation would be complicated by the presence of heating ducts under the floor. Atlantic Blue sent out a master plumber at no cost to find a solution which would not involve drilling thru joists or installing an expensive pump. We were very pleased with the price and result.

Martin N.

While we had some unexpected and very inconvenient issues with the UV system, at the end of the day Atlantic Blue did everything they could imagine to make things right! They have earned a long term customer!

Chris S.

They charged literally more than double what another local service charges!!! I will never use them again. Additionally, the invoice they gave me was not itemized, so I don't even know what part of the bill was parts and what was labor.

Kara L.

Friendly. Fast. Professional. Thorough.

The first face to face was with the owner and so was the last.

A diagnostic appointment of the existing water softener/neutralizer brought to light that the existing system had a flush line installed directly to my sewer line which is a code violation and is incredibly dangerous, as if putting a hose directly into my toilet with no measures taken to prevent back flow into my drinking water.

Atlantic Blue's plumber and installer, Mike Haines, flushed the existing system, flushed all exits, replacing a clogged kitchen faucet and bathroom spigot jammed with sediment, as well as installing a new p-trap blocking the back flow of noxious gases and sediment into the new flush line.

A recheck for bacteria contamination reflected an all clear and now a system that used to irritate my skin is now up and running without issue. I would definitely recommend this co. Ask for Mike to complete your install.

Donna C.

Had to get UV filter installed quickly and they were able to fit us in to work with our timeframe.