Astar Air Conditioning, Plumbing & Electric

Annette S.

I would like to thank Cooper & Luis, of Astar Air Conditioning, Plumbing, Electrical, for the fantastic job they did on the water leak repairs from the toilet. They were both very professional and courteous and got the job done. I would also like to thank the ladies who answered the phones and scheduled the appointments, they were more than courteous, they were also very helpful and concerned regarding my problem. They took my issue seriously and scheduled repair service as soon as possible.
THANK YOU ASTAR, I'm so glad I picked you!!

********** 10 stars

Jiwen L.

After the first repair on the new AC unit they installed one year back, it breaks down several times in June and September. In the recent month, the Unit completely stopped working. It costs me over $800 as a labor cost to replace the "zone" board. It is totally a rip-off!

Sweet And Sassy P.

Use another company! We bought a new home in March of 2019, brand new build. A-star installed the AC units. We signed up for the yearly maintenance, after we had our downstairs unit (the larger one) stop working the first month we were in the house. We religiously continued our maintenance 2 times a year. Throughout the past 4 1/2 years we had to replace a coil, had 2 different leaks, were told to buy a dehumidifier, as our humidity was staying around 75%. We have had very high electric bills, much higher than our neighbors with bigger homes and more people in their homes. Turns out, when they installed our units they hooked up the small one to the largest area ( the downstairs), and the larger one to the smallest area ( the upstairs). After discovering this in April of this year, A star came out and, we were told it was repaired. In July our unit stopped working again! The unit was unable to keep up with cooling our downstairs. They never repaired it in April, they simply changed the plate covers to make it appear as they were re-wired correctly. After having a $700 electric bill, we called another company, whom said it was in fact still backwards. Yes, as of today Astar has corrected the issue. I have been trying to get a hold of their new build manager, their installation manager, their operations manager- someone to find out what they plan to do about the 4 1/2 years of wear and tear on our units, due to them being installed incorrectly. When they continue to have leaks, are we responsible? They should be making this right, they should be reimbursing us for the dehumidifier they claimed we needed, when in fact we didn't! They should be reimbursing us for the high electric bills, or part of them, as having a unit too small for an area, will cause it to run non-stop and cause drastic wear and tear. Having a unit too big for an area will cause it to short cycle, and not be able to dehumidify correctly, and will also cause unnecessary wear and tear.

Where is someone to talk to us about this? They are hiding behind assistants and avoiding us. They clearly want a lawsuit. Take my experience, run! Do not use this company! Whatever you do! Remember, we went 4 months with an issue they claimed to have resolved. We have spent countless hours out of work for them to come "repair" our units over the years. We have been lied to and taken advantage of. We have 4 1/2 years of double the electricity bills. I am the first person to say, we are all human and humans make mistakes, we all do, myself included. It's how you fix your mistake and make things right that matters and A-star avoids you.

Charles H.

I never write reviews, but feel compelled to warn others. I called A Star to fix two bathroom sinks that were stopping up in our Uptown Condo. When the tech arrived to quote the work, I asked him to also look at my water heater. He did, and mentioned that it was way beyond it's serviceable life (at 20 years old), and soon I would simply wake up to a cold shower. We were heading out to vacation the next day, so I asked the tech to replace the unit when they come back to fix the sinks. He quoted $5K for everything...which I thought was very expensive...but we were hurrying and packing up for vacation, so "fine"...get it done.

We came back a week later (late at night) to fixed sinks, a brand new 80 gallon water heater...and cold showers! I called A Star the next day (a Saturday). The dispatcher said she could have a tech out today for $100..."fine" just come. The tech showed up at 6pm, stayed until 9pm...and told me on his way out "give it 45 mins, to heat up, it will be fine." I gave it an hour or so, and took a cold shower.

I again called A Star the next day...they can't get anyone out...called again "I need to speak to a manager"...the manager called me and said he would come out as soon as he can...the next day (when he did arrive) he told me that they had installed the "wrong water heater" (they had installed a commercial water heater that was not compliant to the voltage in our condo, we needed a residential water heater instead). Okay "fine" please fix. Several cold shower days later, A Star arrived. They removed the 80 gallon commercial water heater (which retails for $2,800), and replaced it with a 50 gallon residential heater (which retails for $800). The good news is, we now have hot water...the bad news is...even after calling to ask for a $2,000 credit (in which I was told they would get back to me)...they have just went uncaringly silent.

Conclusion...if you use A Star...beware of what they are selling you. Feels scammish.

Cortney J.

2 stars, not do to the technician but my interaction with Marissa and whoever else is in scheduling. I contacted A star on Saturday afternoon due to my air conditioning going out and was advised someone would be in contact with me. I got a text from Marissa at 11:35pm regarding my request for service. Unprofessional to text that late but I did request emergency service so probably not unusual to text late but it was over 8 hours after I initially contacted them.

I texted back the next morning (Sunday) and was advised it would be a service fee of $200 for after hours. I texted back at 9am and texted back and forth with Marissa regarding the issue and never received any confirmation I was on schedule or if a tech was coming that day. I texted her again at 11:30 am (an hour after my previous text I sent) to see if she was sending anyone out that day. I was informed I was on the schedule and she will call 30-45 minutes before the tech's arrival.

I asked for a time frame as I had appointments and errands to run. My minor child would be at home with her friend (15 and 16) so I didn't want someone showing up without an adult home. She advised there was no way to give me a time frame. I asked her to just put me on the schedule for Monday due to having no idea when they would be coming.

She informed me the next available appoint would me 8/22. At this point I had heard back from my landlord who was out of the country and he advised me to make sure I had canceled everything and he would handle it.

Right after I get off the phone with my landlord, my minor daughter calls me and tells me the technician is at the house. I talked to the tech and he advised he was never informed of my cancelation.

I had a call and text from Marissa advising a tech was on the way...AFTER I got off the phone with him and he had already left my home.

So You can understand my frustration with her customer service as I had informed her a time frame was important, she denied one, maybe that is company policy. I let her know I have minor kids and he can't just come so I do need to know, she had confirmed she would call 30-45 minutes BEFORE his arrival, she didn't alert until AFTER he left and was in the home with my minor child.

I advised her of the situation and that was NOT ok, and also advised her my landlord would be handling the scheduling.

My landlord is still out of the country and he has been attempting to contact and communicate with the scheduling all day today and barely getting any response and getting the run around.

Take it, it is 91 degrees in my house currently and at night it is 89. I understand if their techs are busy but not to get responses for HOURS, getting the run mourned, still scheduling a tech AFTER I cancelled and then not giving me the notice he was on the way until AFTER he left is horrible service.

Joe W.

A-star installed a new valve and some fixtures (tub & shower) in a bathroom in my North Dallas home. The shower pipe coming out of the wall was never solidly affixed to the structure behind the wall and can be moved back and forth (right to left) as it comes out of the wall.

Lan N.

Bad business! They installed the A/C system in our newly built Grand Home but could never balance the air right. One is too hot and one is too cold. I called them out several times but could never fix the problem. I wanted to report them to Bad business bureau.

Tara K.

A-Star is the absolute worst. They installed an HVAC system that's too small for my home and then ghosted me when I inquired about it. My home's still within warranty (under 1 year old) and yet, they refuse to address this service request. For over 6 months, I've been trying to get a hold of Tim O'Keefe, Andy Crawford, and Chris (warranty manager) to ask a simple question: can you provide the Manual J and R-Value for my home so I can determine if the HVAC is the proper size?

No one will return my calls. No one will respond to my emails. No one will patch me through to management when I call. All I'm trying to figure out is why my home doesn't meet my heating and cooling demands. My neighbors, with similar layouts, have units nearly twice the size of mine. Meanwhile, my single story, 2810sqft home has a 3 ton inadequate setup.

In the winter, our home is chilly and in some rooms, it doesn't feel like the heater makes it there at all. My home office has it the worst and it's to the point where I'm wearing 3 pairs a socks, a scarf, and a big winter coat indoors while sitting in front of a space heater. During the spring and summer, we had so many issues that we had 3 service calls in under 2 months. First, we learned that whoever installed the unit never activated the second stage so our HVAC was working overtime for no reason. Then, we noticed the secondary drain line in our home's eaves was dripping constantly and our AC ran all day. We had problem after problem and each time an A Star tech came out, he said nothing's wrong with our AC and they can't explain why the unit in the attic is dripping with condensation, why the AC doesn't cool our home, why the outdoor condenser runs incredibly loudly, and why the secondary drain is dripping water. I'm not an HVAC guru, but if everything's set up as it should be and I'm experiencing issues, then there's obviously a problem and maybe it's the size of the unit.

I don't know if it's incompetence or simply not wanting to invest time and energy into solving problems, but the people at A Star don't seem to know what they're doing.

Whatever the case, it's unfortunate that they treat their customers this way and it's even more unfortunate that they won't do right by their customers. Being ignored and pushed to the side is no way to earn someone's business.

Beverly S.

I called A-Star because we were in need of a new HVAC system. The old system had been in the house since 2002 and needed to be replaced. Last winter the the old furnace started sounding like it was trying to escape the attic, and the AC unit was too small to cool the whole house. So after talking to my neighbors next door who had their whole system installed during the summer by A-Star and recommended them. I called them and Salazar came over the next day, he looked at what we had and quoted us a price that we couldn't refuse. He told me nobody was going to beat their quote and he was right! The crew was at our house the next day - on time and ready to start working! They installed a new Trane furnace and AC unit, a new thermostat (the old one was from 1982, so yes, it's so nice to have that), and replaced the ducts also from 1982. Shout out to Victor and Miquel!! After working with this company I can truthfully say they did an excellent job at a great price and I'm very HAPPY with the results. Highly recommended!!!

Karen K.

I had a leak under my home. It took a while to get someone out to find it because of all the winter storm damage, so that was to be expected. The guys who came out found the leak, explained things well, were friendly and professional, so I went ahead and scheduled the recommended repair, scheduled to begin on a Monday.
On Monday, the excavators did not show up, because Thomas, the person who I scheduled the service with, failed to schedule them. The plumber showed up, painted an X on the ground, and left. The excavators came on Tuesday and dug and left. No one updated me on anything, so I called mid-afternoon and was told they needed to schedule the plumbers to do the actual repair, and that my water would need to remain off until then. They got them scheduled for next morning. AT NO POINT was I told this work might involve my water being turned off for over 24 hours.
On Wednesday, after they finished the actual repair, I asked when the excavators would come out to backfill and was told probably the next day. Late in the day, I called the office again and was told they needed to schedule the City Inspector first ... which of course they hadn't done. They called back late Wednesday and said the inspector would be out sometime between 8:30 and 4:30 on Thursday.
On Thursday morning, I was told the inspector just needed pictures of the work, so someone would be coming by to take pictures. When he came by, I expressed by disappointment in how long this process was taking and my frustration with the lack of communication.
It is now Friday morning. I just called the office again, because no one has reached out to me. The backfill is scheduled for Monday morning.
1. The work should have started on Monday.
2. I should have been informed I might be without water for 24+ hours.
3. They should know what the process is in advance, and schedule the next steps WITHOUT ME HAVING TO CALL AND ASK each step of the way.
4. They should have spoken with the City Inspector's office in advance of the work, and taken the pictures the day of the repairs, so we could have been green lighted to schedule the backfill.
5. By the time I have called this many times and expressed my frustration with how this job is being handled, they should have expedited the backfill, or at least called me to update, instead of me having to continue to call them.
It's a real shame, because the plumbers themselves seem knowledgeable, friendly and professional. But I will never use this company again.