Associated Services Heating, Solar & Air

Bill T.

I called Associated Services on Tuesday to come and check my heater, it was not turning on
The office manager was able to get an appointment for me Friday, but informed me that if there was a cancellation , or if a tech had time, they would give me a call.
Several hours later, I received a call from Isaiah, the tech. He said he could be at my house within minutes, I happily agreed and thanked him. Isaiah diagnosed the problem within minutes and thank goodness it was a simple reset inside the unit. He gave me options on what I could do if problems keep recurring.
Isaiah was very courteous, professional, and informative. I have used Associated Services for years due to their HONESTY, PROFESSIONALISM, and GREAT SERVICE.

Lisa K.

Great service!!! Friendly, punctual, and skilled. The service technician arrived right on time and fixed my issue immediately at the lowest cost possible.

Katie G.

Updated review.

I looked at previous reviews here and I see people talking about Richard and his ""no shows"" and rude behavior. Richard is vindictive for sure.
The condenser on our Lennox is going out. I called Associated Services on 5/26/22 and spoke with their receptionist. They built this system. They should be able to provide me warranty information. I advised her of our situation and asked about the warranty on it. She and I had a great conversation. I was willing to put the past in the past and move forward with using their services. I was happy to be back working with them again because they built our system. She was kind and I appreciated the conversation. The receptionist tells me to call her back tomorrow and she will get more information and we can go from there.
I call today and it's a completely different conversation. ""Oh we are short on staff and that's why we don't cover Gilroy area anymore"" but yesterday they did cover the area. She literally pushed me off to find out on my own. To find another company to do the work because they can't do it. Once again, burned by AS. I called Costco and I'm waiting for a call back to discuss this situation. This is not a diamond certified company and no one should be left without a working heater or HVAC in difficult weather. Over $30k we gave this company for HVAC, heating and a water heater and yearly maintenance for at least 5 years after that. Such a great relationship in the beginning.

Mais S.

I paid for yearly maintenance and it has been pulling teeth to get the maintenance scheduled. Then when we had it scheduled, no one showed up. Eventually, after calling and complaining, they sent someone next day. Nothing had to be done - we were told - but when the guy left, my heat would not stop. My house is over 80° and nothing will stop the heat from going. The answering service yelled at me that they cannot do anything but leave a message. (It is 1pm Saturday and yelp says they are supposed yo be open until 4pm.) They suggested to just open all the doors and windows until someone comes. We waited and waited, no call back. So my hubby had to shut down the electrical circuit that serves the HVAC so we fo not die of heat exhaustion. I guess we'll have to pay someone else to fix what Associated Services broke.

Update. Spent $180 to get someone to remove the jumper (see photo) that Associated Services put in to disconnect our furnace from the thermostat. Lesson learned - NEVER CALL ASSOCIATED SERVICES AGAIN!!! Writing off the $$$ I paid them for maintenance agreement as bad investment.

Julie H.

Our heater was not working and the Associated Technician was prompt and thorough. He replaced and diagnosed the correct part. I would use this company again!

Trinity O.

I can't believe this company got my neighbor's furnace going again. They are selling and don't care about safety. It's over 40 years old and owner knows that old furnace is leaking gas. Doubt the tech was told about the gas leak. This cannot be safe. I hope the technician changes his mind. This is criminally negligent. I tried calling and informing the company, but only got a defensive customer service rep.

Eddie O.

Finally, an honest company I can trust. The entire staff were very helpful and pleasant to talk to. A big thanks to the owner, the office staff and to the guys that came out to replace my water heater.

Michael H.

I can't believe I have to make another bad review about this company. If I could give them less than one star, I would. They stood me up last week without calling me at all. Rescheduled this week, and they did the exact same thing. When I called in, Richard told me they weren't going to come because other people needed them more even though I made an appointment. After letting him know how upset I was for having to take another day off of work for the second time in a row and being stood up again, he said that they would come out in the afternoon even though my appointment was at 8:00 AM. Then Richard proceeds to call me back two hours later and tells me HE WONT COME AT ALL BECAUSE HE READ MY PREVIOUS NEGATIVE REVIEW. Thanks for stealing money out of my pocket right before Christmas. Do not do business with these crooks! They care more about seeming like they do a good job rather than actually doing a job at all.

Stephanie Y.

Associated Services: 1) competitive estimate 2) great overall staff from the office staff to the estimator to the field technical crew...courteous and efficient and well knowledgeable and a job well done 3) work ethic gets an A+...project completed with attention to details and timely and obviously pride in their work. A business that earns a positive reference if one is in the market for their services. Thank you Associated Services for your great work!

Catherine F.

I had to have Associated Services come to my condo today to look at my furnace. The gentleman was very prompt at the time he said he would be here. He took a look and was quick with the diagnosis. ""The gas thermo coupling is no good. Your unit is so old you need a whole new one."" I informed he need to contact my landlord make arrangements with them. ""Not a problem. I will write an estimate and they will get back to you."" Then he kept tinkering with the furnace. Few more minutes go by and then... ""Mam I was wrong. It's just your thermostat. I have a replacement in the truck. I will be right back."" What?!? Really?!?
When it was my house I needed a $2000 new furnace then as soon as it was a rental it's just a $30 thermostat. Wow.
I am not a fan of being taken advantage of. I will let the landlord know you were trying to screw me.
Good job losing my business.