ASI, The White Glove Guys

Faye A.

Did a good job replacing the house water regulator. But I was in a rush to fix the problem, and I did not get other estimates. it cost me about $1,900 which I thought was quite expensive!

Cheryl H.

Everything. I was given an astronomical verbal quote, where he mentioned fixing things I never asked to be fixed and couldn't even look me in the eyes or give me clear explanations He said he would send the written quote to my email and it's been 3-4 days since his visit and still no written quote

Steve L.

Technician was nice but job couldn't be completed because they didn't have basic parts for air conditioner and control box. I was quoted 1900 dollars for the same repair made by A and B air conditioning less than one hour the next day for 525 dollars. ASI is way overpriced and wanted to try and sell me a whole new system for over 20 thousand. Won't recommend or ever call them again.

J L.

On June 5, 2024, ASI conducted an AC Tune Up and Professional Cleaning on my two Trane heat pumps which were installed in December 2011. My concern pertains to the upstairs unit.
See attached redacted invoice -24534 of Jun 5th.
The initial AC Tune Up indicated that the upstairs unit was aging but functioning within manufacturer specifications, producing adequate cold air. However, during the evaluation when the gauges were being connected, my roommate reported unusually loud gurgling noises from the air handler inside the house which had never been heard before. Additionally, at the end of the tune-up, I heard significant hissing noises when the gauge hoses were disconnected.
On June 16, 2024, upon activating the A/C for the first time since the service, the unit failed to produce cold air. I contacted ASI, and on July 16, technician Garon Williams returned to inspect the system. He discovered that the system pressures were so low that the unit was rendered unusable.
See redacted attached invoice -45072 from July 16th for Mr. Williams' account.
I dispute several of these points and mischaracterizations:
1. ""System was low on refrigerant"" and that there was ""possibly a leak."" The June 5th invoice did not indicate low refrigerant levels or a potential leak, and it stated that the system was operating within manufacturer specifications.
2. System's Condition and Imminent Failure: The claim that the system would fail on a hotter day was not part of the initial service discussion. The unit was within specifications, and the statement of ""borrowed time"" appears to be an attempt to encourage replacement. The previous invoice confirmed the system was functioning properly.
3. Integrity and Professionalism: My main issue is the unit's immediate failure after the June 5th service. Mr. Williams' report misrepresents my statements and has added to my frustration. When Mr. Williams failed to restore the unit or provide an explanation, I remarked that I wished they had never connected their gauges. He IMMEDIATEDLY proceeds to ask if I questioned his integrity (his words not mine) in his work. Again, given that Mr. Williams was not going to shed light on the unit's failure nor make any attempt to restore its functioning, I didn't disagree. However, I NEVER said the words 'integrity' nor 'morals' nor any other related words as he states in his write-up. And I take great offense to this accusation! An HOA board member witnessed the interaction and can corroborate my account. Additionally, Mr. Williams' claim that his previous evaluation had 'fallen on deaf ears' is inaccurate and dismissive.
I regret choosing ASI for my service as I strongly believe that my A/C unit would still be functioning had ASI not performed the tune-up. The unit's failure after the tune-up suggests a potential technical error. An A/C tune-up should not lead to an immediate equipment failure. ASI's lack of response, along with Mr. Williams' defensive report indicates a possible issue on their part.
ASI claims to values integrity, trust, communication, and quality; however, my experience has not reflected these values. Additionally, I find their focus on selling replacement units, rather than repairing existing ones, to be environmentally irresponsible. Despite being advised by Mr. Williams that I would receive a call from his supervisor, I have not received any follow-up communication.
Based on my experience, I do not recommend ASI's services.

Marisa K.

I was having issues with my thermostat and wanted to get my AC serviced. Melissa called me back and was super accommodating. Not only were they able to work with my work schedule but I was able to get a same day appointment. Adrian was super communicative and punctual and did a great job explaining what was going on. He was patient, friendly and super nice and even gave my dog the attention he feels like he deserved. I will 10000000% use ASI again due to my amazing first experience. Thanks to everyone involved.

Cheri W.

My White Glove Experience....

I reached out to ASI this morning and first things first, they were able to schedule an appointment within two hours of me calling!
I agreed to the initial diagnosis fee of $77 and the receptionist explained that if I needed a repair that fee would be applied.

Jacob Elwing was the technician who arrived in Less than the 2 hr window given; he was smiling and professionally dressed, and wearing the white gloves as seen on many of ASI's TV ads.

He was very personable and seemed very eager to help me solve my AC problem

After I answered a few of his questions about the history of the unit and citing my concerns, he did a thorough inspection inside and outside my home. He was very patient to explain what the problems he found were and gave his recommendations, WITHOUT pressuring me to decide if to repair what could be repaired or to allow one of their reps give me a bid on a new unit, considering that my unit is 14 years old, he took time to answer all of my questions as I was wondering if it made sense to spend a lot of money on repairs that wouldn't guarantee that the unit would continue to work as hoped or if I should start all over with a new unit.

he discovered that two wires had been separated inside by the unit. He reconnected those and got the motor outside to start running again. he also found that oil is leaking from the heater motor and that there is an issue with the refrigerant. He was very careful to show me the pictures of his inspection findings.

He presented me with a membership plan for $19.95/month - the plan offers so many benefits for servicing and maintaining my AC, Heater, and addl 10% discount given for plumbing repairs.

I decided to join for the time being, ( no contract/ cancel anytime) at least until I am 100% ready to spend a huge chunk of money on a new system.

How cool!!! my membership waived the $77 diagnosis fee

Thank You Jacob for your EXCELLENT service today!

Cruz A.

I called HSI after receiving a flyer in the mail regarding a maintenance service deal. I was able to schedule the service the same day within a couple of hours after I called. Kyle came out & was great! He was efficient, explained everything he was doing & showed me pictures of all the work. I signed up for a service membership, which was a great deal & Kyle waived my maintenance fee for the call. First impressions are extremely important! HSI & their tech, Kyle, certainly left a great first impression! Thanks!

Taylor D.

Paid for membership for emergencies and they texted an appointment but Tech never came.

Katy L.

After a full reduct (30 yr old house), Alecc came to service our units. He identified the source of an issue that was giving us problems and suggested a couple minor things to help improve our system and air quality. He came back out to install those additions and now our AC completely rocks. Our dogs loved hanging out with him and he was covered in dog hair (wearing a big smile) by the time he left. You get what you pay for- I thought their pricing was very reasonable, and while I'm sure someone's cousin could do it cheaper, there's peace of mind in going with the pros who are licensed and get advanced training. We joined their membership program and will be loyal customers as long as we are in this house. Thank you Alecc!

Wendy B.

Jazmin, your response to my review is pathetic. Your company tried to take advantage of my 85 year old mother by telling her that her AC compressor was dead and that she needed a new unit for a total of $21k including the new air ducts. TWO other companies came out the next day and told us it was just the capacitor. It was a simple and very inexpensive repair. In the VERY LEAST both of the techs you had come out should have told us the real issue and given us the OPTION to fix it or get a new system. Instead, your techs lied and said the compressor was bad and a new compressor would cost ""almost"" as much as a new unit, therefore recommending a new unit. Interestingly enough, the compressor is and was just fine! This is appalling and unacceptable. You guys instead, tried to price gauge my mother by lying to her. Back in July we spent thousands of dollars with you guys on a plumbing issue- I'm now wondering how much that project would have really cost if we had another plumbing company come out and do the repairs. Plane and simple, you guys are thieves and exploit the elderly. I will NEVER use your company again and I will tell everyone I know, including blasting it on social media, what crooks you are!