ASAP Plumbing

Tony R.

Just like most of the other reviews, these people are horrible! They were assigned by my home warranty company, so I didn't have a choice about who was assigned. They gave me a 6 hour arrival window and never showed up. The appointment was between 9am and 3 pm. The office person called me at 5:25 to let me know that they were canceling the appointment. The ironic part of the story is my home warranty company is trying to force me to keep these guys and reschedule an appointment with them. NO WAY! Very unprofessional. DONT CHOOSE THESE PEOPLE!

Sarah K.

After having a horrible experience with Immediate Response plumbing, these friendly guys came out and fixed our leak very quickly. They also charged us 1/2 the price. Immediate response quoted us $695, ASAP fixed the same leak for $380. We will not call any other plumbers from now on. We are very happy with their service.

George P.

Awful. I'd give these guys zero if allowed. I had them come out to diagnosis a plumbing issue. No leak and they spent quite a bit of time there. I had another handyman dig into the drywall in several locations with asap guiding him ... and yet no leak. There was a pool of water though underneath my washer. I then paid to patch up and do other repairs. 3.5 months later while my rental home was vacant, i finally had a new tenant reside in the home. As soon as the washer was turned on, there was a leak. I called them out again because they mis-diagnosed the issue. The first guy to visit called for ~$1000 worth of additional parts and tearing up the wall again to look further. I was livid. I claimed they mis-diagnosed the issue. They denied this and said that many things could have gone wrong in the 3.5 months. BS. After spending an hour with the supervisor, I asked them to send another person out, but they would pay for the drywall patch work. They agreed. A couple of weeks back, they sent someone out and tore through my wall. No leak. They finally diagnosed it as a washer issue. I am now properly repairing the washer. Several weeks have now passed and they have done nothing to patch up my wall and I have contacted them about this. They simply don't care.

Gilbert N.

I NEED TO MAKE THIS STATEMENT CLEAR; The ASAP plumbers that responded to to my AHS warranty water-heater replacement and code compliance requirements. Were without question the most professional and thorough technicians sent to my home. ALEX R. & MIKE E. worked above and beyond, relentlessly from the time of arrival to till the job was completed and water pressure was restored.
Replacing the old W/H with one more suited for our needs multiply baths.(no more simultaneous cold showers) Making sure that all areas were left clean and in good order.
Again, I recommend ASAP and commend plumbers Alex R. & Mike E.

Jennifer F.

I'd give these guys zero stars if I could still leave a review that way. Different from other reviewers, these guys did show up at the agreed upon time on the day I called, but they didn't have a water heater and wouldn't be able to replace it until the next day because they'd have to go get a water heater. WTH? If someone tells you that their water heater is draining out the bottom and flooding the garage, then how do you show up to replace the water heater without actually having a water heater to replace it with?

Can you explain to me how a water heater that is still under manufacturer's warranty and also covered under my home warranty would cost $500 to replace? I'll tell you how...

These guys will scam you into paying for work and call it "modifications." They won't be able to show you or explain what they plan to modify though. They'll tell you that in order for their work to be warrantied, they have to replace the lines. Ok, I'll bite on that. The water is hard out here, so it probably wouldn't hurt to replace the pipes. $20 for some new pipes they sell at Lowe's that take 20 minutes to replace...still not seeing how that's $500.

Then they'll tell you that you need an expansion tank to bring you up to code. Expansion tanks are a code requirement, yes, but they come with all the new water heaters...at least the ones I've seen. So, if you're going to replace my water heater with a new water heater, then why are you trying to charge me for an expansion tank that already comes with it? Ridiculous.

Furthermore, if you're going to advertise $29 service calls on the side of your van, then that's what I should pay you. Not $75.

Don't bother talking to the owner, Eli, on the phone either. He's the perpetrator of the BS that his techs will try to feed you.

They'll show up ASAP and they'll also tell you lies ASAP and try to take your money ASAP. Do yourself a favor and request another service provider ASAP when your home warranty company threatens to dispatch these scam artists. American Home Shield is a joke of a home warranty company too, and I'm sure they're part of the problem.

Just for comparison, I switched to One Guard home warranty and dispatched Kotara Quality Plumbing to replace a bad water heater at another home of mine. I got the biggest residential water heater with an expansion tank. Dispatched and installed the same day I called. Guess how much that cost me? Nothing. That's the way it's supposed to be.

John Z.

Most incompetent front desk I ever dealt with. Work was never completed, because they seemed to lack the organizational ability of scheduling an appointment or calling the correct contact. Unbelievable! I told my home warranty that I won't work with these people anymore.

Jesse And Gen F.

Nothing "asap" about this company...run and find someone else even if you pay more for it...long story shirt i told these guys I had an emergency I had no hot water and have a family kids etc what exceptions could they do to speed me up in scheduling...well they seemed to not care and stated all they could do is schedule me the following day with a 6 freaking hour window...I told them that I couldn't be available till after 5 because I had to work to pay them..I already took off the initial day.
Again no sympathy...then they call me at 3p saying they were ready for me when I told them I can't be there till 5p! They then said they will pull a different plumber to me to help me out after he was done with his job...they then call me back at 530p saying the job is taking longer than expected and can't send anyone to me till another day...the front desk/dispatch sucks and was rude...this company sucks safe yourself the heartache and shop around seriously...the saying is true you get what you pay for and I'd rather spend more on a more established company than this mom and pop one!!!

Joshua A.

The name of this company is WRONG! They are NOT ASAP! At least not by my definition. Calling in service to American HomeShield on a Thursday night, having to call this vendor, because they didn't call me, and hearing we can "fit you in" on Monday is not ASAP. They left me stranded with no hot water for four days. Needless to say, I went somewhere else. I recommend you do the same.

Sonia D.

Unreliable. Did not show up in the time slot I was told. I took an entire day off work that was wasted. Kept getting a busy signal when I called for updates (of course no one called to inform me of delays). When I finally got through, the very rude lady on the line could not give any further details on ETA. Not even a "Let me call the serviceman and find out..."

Chris C.

Can I give ZERO stars? Is that an option? These guys are NOT customer service oriented. They were used via American Home Shield (also terrible!) to fix a water heater. they put a new heating element into a bad water heater instead of diagnosing the bad water heater. Also, they were at the house for an issue with water line pressure, and the while there, the water heater went out again... they would not fix the water heater because it wasn't on the original service call and said they could come out FOUR DAYS LATER... while this family of four sat with no warm water. When I tried to work it out with the ladies in the front office, I asked for a manager. Don't recall her name, but she was RUUUUDE! I would NEVER recommend this company. Even if you are right, you are in customer SERVICE, you NEVER treat customers like you don't care about their current plight. Thumbs down, call a different company!