ASAP Plumbing

Reuben P.

Today we experienced a timely and most effective service call from ASAP Plumbing. Their associate technicians, Ray & George, mitigated our hot water bathroom issue correctly and with ease they repaired our water problem. We are exceedingly grateful for their response and corrective efforts. I would positively recommend their services. They displayed professionalism and a trademark of excellence. Just search for "ASAP PLUMBING" and schedule your service call. You will be grateful and pleased with their technical and effective service call.

Joshua C.

100% liars. Caught them padding my invoice the same as others have said. Also, I submitted the service request online through AHS warranty Sunday; new unit wasn't installed until Friday. Repeatedly lied about San Antonio City Code requiring an electrician to plug in a water heater. They don't. Unsurprisingly, lying ASAP wanted $189.00 to connect the electrical back as if that isn't part of a normal install that is covered and paid to them by the warranty. Double dipping scumbags. They actually wouldn't even send their "required" electrician because I left that fee off the check I wrote when they finished the water heater. Eli (liar) stated that even though I'd paid nearly $600, I had to prepay the $189 or they wouldn't hook up the unit. DO NOT DO BUSINESS WITH THIS COMPANY. If your warranty company sends them out, request a different servicer. There are plenty to choose from with giving these unethical turds your money.

Dale N.

This company is a joke. The secretary can not schedule a appointment correctly and the managers excuse was she is just new and I have no other excuses to give you. Worst response you can give a customer and bad business practices. Also the appointment got rescheduled from 9 AM to 3PM. No SHOW!!!! or any calls given for reason. After calling American home shield, I have to wait another 48 hours for service and AHS is just as a sorry company as this one.

Carol A.

Wish I could give a zero. Responded to AHS Warranty for leaking faucet. Said water pressure needed value at cost of $795. They refused to talk to my city representative about pressure reading and would not share info gathered. Rip off artists wanting my money. Glad i live where City personnel are honest people.

Jerry M.

Do not use this plumbing service, they will try to over charge you and tell you that you need other things done to install hot water heater. Our home warranty covered the hot water heater, after all said and done it would still cost us over $1500.00 dollars out of pocket.

Jacqueline M.

I'm giving 4/5 stars due to the timeliness of service. Otherwise, I'm happy with the service provided. After contacted AHS for a defective water heater, I was informed by ASAP that they would not be able to come out until a Tuesday. I contacted AHS, stayed on hold for over an hour, and got the service call changed to the Saturday. I understood the modifications that were quoted but was greatly disturbed by the price for optionals. It turned out that I only needed needed the mods to bring up to code. My only compliant was that I stayed without running water for 4.5 days due to the amount of water leakage that was caused by the water heater despite them getting the equipment in that morning prior.

Saint Severe S.

Rip off artist to the max... buyer beware... I went thru home warranty to report water pressure and these people started quoting prices for replacement of water heater expansion needing to be replaced... a bunch of other made up charges totaling over $4000.00. Good luck you have to be rich to afford these guys.. Do your research !

Fish I.

I had a main line leak just past the water meter. Since it was outside the water meter box San Antonio Water System was not able to help me. Fortunately I was able to shut the main line off to stop the leak, although that shuts off the water to the entire house. I called First American Home warranty and described the situation. They said they would contact a plumber to inspect the problem. ASAP plumbing called and said they would be available the next day between 9-3, nice window of time that eats up the entire day. They missed that appointment and called to reschedule for the next day, Friday. Finally a two man crew shows up looks at the problem(of which I had already dug the hole, exposed the leak and had everything ready for repair). They called FA and reported to me since the leak was not within the boundaries of the foundation it was not covered. I asked them if they could repair it anyway. We agreed on a price and they went back to the truck. A few minutes later they came over and said they do not have schedule 80 fittings on the truck and plumbing supply houses were closing early that day due to a storm coming. That's like a pizza place not having any dough in house, ridiculous. Home Depot is literally 4 miles down the road, they didn't like that response very much either. They wanted to reschedule for Monday, leaving me with no water for the weekend. Then they asked for the $65 service call fee and for me to call the office to reschedule. They gladly took the money and ran.
I was able to call another company(Will Fix-it) and they came out the same day, made the repair and everyone was happy. The repair cost me double what other plumbers quoted while searching, but it was done the same day.
ASAP plumbing is lazy, ignorant and wants to take the easy money route. I will never use this company again and will make sure my hundreds of friends and co-workers know about their poor service and pure laziness.

Tony R.

Just like most of the other reviews, these people are horrible! They were assigned by my home warranty company, so I didn't have a choice about who was assigned. They gave me a 6 hour arrival window and never showed up. The appointment was between 9am and 3 pm. The office person called me at 5:25 to let me know that they were canceling the appointment. The ironic part of the story is my home warranty company is trying to force me to keep these guys and reschedule an appointment with them. NO WAY! Very unprofessional. DONT CHOOSE THESE PEOPLE!

Sarah K.

After having a horrible experience with Immediate Response plumbing, these friendly guys came out and fixed our leak very quickly. They also charged us 1/2 the price. Immediate response quoted us $695, ASAP fixed the same leak for $380. We will not call any other plumbers from now on. We are very happy with their service.