Artley Plumbing

Mark U.

The place deserves one star...total amateur hour when it comes to customer service. I had a malfunctioning water diverter in the master bath that needed to be repaired, and my home warranty company set me up with Artley Plumbing. After the technician was dispatched to my house to evaluate the water diverter, I was told that parts would need to be ordered, and that I should be hearing back from Artley Plumbing in a couple days regarding the availability of these parts. Three days went by and the problem continued to get worse, so I called Artley Plumbing back and left a message on a Saturday to check the status of the job. Come Tuesday, I still hadn't heard anything about a resolution to the plumbing problem so I called back again, this time I had the displeasure of speaking to ""Marla."" She was EXTREMELY rude and when I was trying to explain the evolution of the problem, she rudely interrupted me and said ""just give me your name!"" I gave her my name and asked about whether my parts had been ordered. She gave me a flat, ""I don't have that information."" When I asked to speak to the plumber who did the job she said ""He's out."" I asked when he would back, and she said ""I don't know."" She also denied that I had called on Saturday and left a message, essentially accusing me of lying!

Seriously?! How are you people still in business? I was so angered by this I called the home warranty company and demanded that the job be transferred to another company. I also filed a complaint with the home warranty company and now Artley Plumbing is subject to a quality review (I was told others have complained about bad service as well). I would NEVER give my business to company that treats its customers the way I was treated. To be fair, Terry Artley (the technician who evaluated the problem) was very polite and professional, and I feel bad that he has this horrible woman answering his phones.

Terry Artley: if you're reading this, you need to get a new receptionist. ""Marla"" will run your business into the ground if she keeps this attitude up. There is at least one other review that mentions ""Marla"" and how terrible she is!!!

Echo S.

Mr. Artley was dispatched to my house via my home warranty company, which they called right away to schedule an appointment and they worked within my schedule.

I was provided a two-hour window for when he would come and he was on time, professional looking, and very welcoming. He was also very kind/friendly.

I did a walk-through with him to explain all the issues I had mentioned to my warranty company and he took note of all the issues. Additionally, I asked him an unrelated question and he provided a detailed answer without hesitation.

After we did the walk through, he went to get his backpack full of tools and required parts and went to work. He replaced the spout diverter in the shower/tub with ease and then took the time to explain the best way to get the most life out of the spout ... yes, I remember :-).

He went through the remaining issues with ease and explained what he was doing and the best way to maintain the items he was replacing. He talked to me as a homeowner to homeowner and gave me several pointers and tips.

Afterwards, we sat down and discussed everything and he asked if I had any additional questions.

Thank you Mr. Artley for your professionalism and fixing all the issues we had.

I highly recommend Mr. Artley!!

Sandra Z.

What a great company, I called Artley Plumbing and spoke with Marla. I explained to her I needed help with some issues in my mother's bathroom, my mom just had surgery and we were having problems with her toilet and shower. Marla was very compassionate with my situation, she scheduled an appointment for us and gave me a time frame when the plumber would arrive. The plumber Tracy arrived within the time frame I was given, he was cheerful and very helpful. I was very pleased with the work he done, I am so glad I called this company. Thank you Artley Plumbing.

Arpna D.

DO NOT USE THIS COMPANY EVER! I just got off the phone with the ""owner Marla"" She is obnoxious and has no idea how to run a company and what customer service means and yes by that I mean she was screaming at me on the phone and hung up...why might you ask...simply because I asked for a courtesy call from her technician as he leaves his previous job. You would think I was asking her to donate her worthless kidney. I did some research and SURPRISE this company has complaints filed with BBB and terrible reviews online as well. I immediately called my home owners company and cancelled them and went with Express Plumbing (who I used before and they had no problem giving me a courtesy call from the prior job and did a great job fixing the problem). This woman and her ""company"" are classless and your money is well spent elsewhere getting the actual problem fixed rather than dealing with them! Good luck guys and please go with any other company on the face of this earth before this one! I hope you go out of business Marla!!!!!!!!!!!!

Jim L.

This guy never ceases to amaze me! He returned for additional work (our bathrooms are old - what can I say?)

Arrives on time, professional and delivers incredible service.

This is the reason that small businesses thrive!

I cannot imagine giving less than 5 stars!

Lekh N.

Too stubborn to work with us to resolve a simple time conflict. I basically asked them to call me 30 minutes in advance so I could come home in time (from work), and the lady on the phone insisted that the plumber could only give me 10-15 minutes notice since the previous job was only 8 miles away from our home; hence that is how long it would take him to come to our place. She wasn't rude, but it seemed like she was adamant in ensuring that she doesn't help us. If I were running a business, I would find it silly to lose a customer because I can't find a way to give my customer 30 minute notice.

Michelle B.

I called over the weekend to have my toilet fixed. I had to use them because of my home insurance. I called this company twice a day all week without one return phone call. Very unprofessional.

Kenneth C.

I had a service call put in to this company via my home warranty to look at my master bathroom shower, possibly a problem with the thermostat. Artley Plumbing was notified by my home warranty on Wednesday morning, 27 Nov. I also called them in parallel and left a voicemail. I called them again on Saturday and left another voicemail. It is now Monday morning, 2 Dec, and I still haven't heard back from Artley Plumbing. I understand that it was Thanksgiving holiday weekend, but according to my home warranty company, they claim to work weekends. So I am very disappointed that they didn't even have the courtesy to return my call. My home warranty company has now sent my service request to Express Plumbing.

N D.

My home warranty company referred me to Artley plumbing to fix my leaking garbage disposal. Mr. Artley called me prior to the appointment to let me know exactly when he would arrive (according to his GPS). He arrived with a new garbage disposal in hand and told me it would take about 6 minutes. It took him 8 minutes to replace the entire unit AND to fix a hose issue that could potentially have flooded my kitchen. He promptly emailed the invoice using his Ipad and took the time to dispose of the old garbage disposal. His great skills and excellent customer service will make me a repeat customer.

Mar G.

Mr. Tracy Artley understands the importance of customer service. He has repaired a few issues in my home over the years and every time he walks in with a smile on his face, a polite greeting, and a confident handshake. He is also great with dogs :)

I go through my home warranty and they always set me up with Artley Plumbing. Tracy always calls the same day I put my claim in to schedule a repair day. On the day of repair, he arrives on-time every time. Tracy doesn't just review the problem and give a solution - he informs you step by step the cause of the problem, why it happens, the different options you have to correct the issue, and how to prevent it from happening again. He is very knowledgeable with how the warranty company works, which is SO helpful in making my decision on how to proceed.

The first time I met with Tracy, his business was on paper. At our appointment today, it was nice to see Artley plumbing is keeping up with technology. Tracy whipped out his ipad and wrote up my invoice lickety-split. Before he stepped out of the door, my invoice was in my inbox. Pretty sweet.

Tracy is informative, honest, and funny :). I really do trust his work and recommend Artley Plumbing if you are looking for a plumber.