Art Douglas Plumbing

Melinda M.

My 82 year old mother's AC unit wasn't cooling on 8/16/16 so she called Art Douglas Inc. They came out and after a little while decided that she needed a new circuit board. The tech went and got one, installed it and charged $477. Never saw the new one or the old one. On 8/24/16, her AC went out again. Called them back and now was told that her unit had 20 pounds of refrigerant rather than 13 pounds and a multitude of other issues had arisen. They could fix for $3400 or replace the unit for $13,000. She called me (I live two hours away) and when I spoke to the ""manager"" and asked him how the additional refrigerant got in the unit, he became very belligerent and said they didn't do it and to get a second opinion and tried to hang up on me but he was on my mother's phone! I called a HVAC contractor in my area and they said the only way for additional refrigerant to get in a unit is for someone to put it there and that you would have problems within a week or two. We have since had another HVAC person fix the unit by replacing the TVX valve which Art Douglas said was no longer available for her unit. I called the company on 8/29/16 to speak to the Owner and of course the ""manager"" called me back. He denied any wrong doing on his part, period and when I requested reimbursement for the circuit board because we don't even know if that was a problem, or quite frankly if it was even replaced, he said no and hung up on me. It's apparent to me that this company is the low of the low and to take advantage of senior citizens should be a crime!! Beware of this company!!!

Ed M.

Had an issue with our HVAC not cooling. Called Art Douglas Plumbing, and a tech was dispatched quickly, even though it was Sunday. Tech Omar Lopez diagnosed the problem as a bad condenser motor. He replaced the part and things have been cool ever since. Fast, professional, reasonable service. Highly recommend.

Chuck M.

Recently we used this company for some repair work. The plumber was industrious and professional. In order to complete the repair, he needed to remove the trap under the kitchen sink. After he completed the task he was there for, he reinstalled the trap and left. The next day we discovered the trap was leaking. When we called to have the leak fixed, we spoke with ""Doug"". He related they weren't responsible for the leak and would charge us for a 2nd trip to fix the leak. His attitude was reminiscent of the backside of a large equine. Then he hung up on me. This is a customer service business. The work they originally came for was just fine, but how they stand behind that work? Just my experience.

Diane M.

My water heater stopped working. I called Art Douglas for an estimate for a new 50 gallon water heater. A technician name Robert came out that day to give estimate. I was very impress with his knowledge and experience of the water heater they install that we went with them without anymore estimates. We will use them for all our future plumbing problems.

Maureen P.

My tub was not draining. I called Art Douglas and they were able to come fix it the same day! They were friendly, polite and professional. Justin showed up on time, fixed the drain quickly and didn't leave a mess! The price was very reasonable and up front, I recommend Art Douglas to anyone who needs plumbing work done.

John C.

Art Douglas Plumbing was called to my mother's home to look at a hot water heater that was not working. My mother is 89 years old and lives by herself. Their solution, a new heater installed for $1475.00. The water heater they provided is a model that is available for about $600.00. Essentially, they charged over $800.00 for about 2 hours of labor. To make a long story short, they replaced a Whirlpool heater that was only three years old and still under warranty. The serviceman did not provide a diagnostic invoice or cost to repair estimate. They only invoice that she has is for the purchase and installation. Even though this was an obvious swindle of an older woman, they advertise a 10% discount to senior citizens that was not calculated into the bill. This is not the first problem I've had with this contractor but it will be the last. Doug Biggerstaff (owner) has not responded to my written inquiries. I will have to escalate my demands legally for any satisfaction on behalf of my mother.

Karen R.

Well.. I had a interesting experience with this company...My main line broke and I needed help with the repair. I called several companies and decided to pick Art Douglas Plumbing. The guys that came out were very nice and started on the job. My main line was under my drive way and so to position it so we didn't have to put it under the drive way again...they decided to demo my approach to my drive way...which is the city's territory. Well the repair went right along and everything seemed OK . The problem for me was that I was told to repair the damage to the approach.. So I called the city of Fresno street repair to ask them for advice on what kind of concrete to use. The man on the other side of the phone said ( What?)..I told him that I had a main line break and that the only way to repair it was to demo the approach. He asked me if Art Douglas Plumbing got a permit from the city to do this repair. I said I guess they did...I don't know. He asked me where I lived. He and another man from the city department were at my house right away. They were very surprised that this company never got a permit and they damaged city property. Well..they called Art Douglas and set in motion a expensive repair to the approach. I had my car out of the drive way at the time of this approach repair and in the late evening when the concrete was hard I put a plywood sheet over the repair and rolled my car over it to put in the garage. I was sensing the anger that this company had towards me and I didn't want my car out all night. The next day while my son and his home school teacher were having a meeting at my home...someone knocks loudly at my door. I open it..and it is the son that has part ownership of Art Douglas Plumbing. He asked me if I was finished. I said( I don't know what you mean). Then he cussed me out in front of the teacher and my son. He told me I was a Fucking Cunt. He was very mad and used other profanity on and on he went. I reminded him that I had a child and a teacher present and he said (I don't Fucking care). He called me the next day after learning that I was going to turn him in to the contractors board and send a claim to insurance they carry for their business. He wanted to give me my money back..which I excepted. The main line that they put in started leaking in 2 months. It was fixed and it has leaked in 4 more different spots since. Since the day of his outburst no one from Art Douglas Plumbing has been at my house. The repairs have cost me alot of money and time. I do not recommend this company at all.

Angie R.

Called them to inspect my garbage disposal. They came out and suggested that it be replaced as it was leaking. Was able to get a coupon on the website to use. The technician was fast and very knowledgeable. Great company to work with. Will recommend and use again in the future.

B G.

I called to have a drain line cleaned in one of my rentals. They
promptly went out and were probably there for about 15-20min, cleared
the line and charged me $100. I asked for an invoice to be sent to me
via email so I could pay. Well, the owner, Doug, called me at 6:45am to demand payment and left a
voice mail on my cell phone. He then called again around 10am and
proceeded to tell me he doesn't send invoices until he is paid. Told me
that he doesn't want to work for people like me, told me he didn't need
my business, told me I was a slum lord and not worth the $100 service
to him. WOW, Is about all I can say. Again, I told him to send me an
invoice and I would pay gladly. He finally just sent the invoice and I
will send out a check. Contractors must give you an invoice to legally
get paid and I must have it for my records. I'm so disappointed, I thought I had found a good plumber to
work with and instead I just got treated so disrespectfully for NO
reason at all. What an awful way to treat people, I would recommend him to no one as he doesn't need my business or any new clients he said.

M B.

We had a bad smell in our closet,we thought it could be a broken sewer line, called this company, when the guy showed up, from the get go he said it is probably a dead animal in the wall, he did test the gas line for leakage by going to the attic and then did a pressure test on the gas meter, at the end he said, it is probably a dead animal as he smells it, I was reassured that it is not a major gas or sewer line leak, his total work time was less than hour, I was ready to write a check, he asked for 320$, when I asked him if he is serious he said this is after a 30$ discount. anyway I paid and decided to write my first ever review online, this is a rip off and abuse of desperate people.
Problem not fixed, have to wait for the animal to decompose.