Art Douglas Plumbing

Karen R.

Well.. I had a interesting experience with this company...My main line broke and I needed help with the repair. I called several companies and decided to pick Art Douglas Plumbing. The guys that came out were very nice and started on the job. My main line was under my drive way and so to position it so we didn't have to put it under the drive way again...they decided to demo my approach to my drive way...which is the city's territory. Well the repair went right along and everything seemed OK . The problem for me was that I was told to repair the damage to the approach.. So I called the city of Fresno street repair to ask them for advice on what kind of concrete to use. The man on the other side of the phone said ( What?)..I told him that I had a main line break and that the only way to repair it was to demo the approach. He asked me if Art Douglas Plumbing got a permit from the city to do this repair. I said I guess they did...I don't know. He asked me where I lived. He and another man from the city department were at my house right away. They were very surprised that this company never got a permit and they damaged city property. Well..they called Art Douglas and set in motion a expensive repair to the approach. I had my car out of the drive way at the time of this approach repair and in the late evening when the concrete was hard I put a plywood sheet over the repair and rolled my car over it to put in the garage. I was sensing the anger that this company had towards me and I didn't want my car out all night. The next day while my son and his home school teacher were having a meeting at my home...someone knocks loudly at my door. I open it..and it is the son that has part ownership of Art Douglas Plumbing. He asked me if I was finished. I said( I don't know what you mean). Then he cussed me out in front of the teacher and my son. He told me I was a Fucking Cunt. He was very mad and used other profanity on and on he went. I reminded him that I had a child and a teacher present and he said (I don't Fucking care). He called me the next day after learning that I was going to turn him in to the contractors board and send a claim to insurance they carry for their business. He wanted to give me my money back..which I excepted. The main line that they put in started leaking in 2 months. It was fixed and it has leaked in 4 more different spots since. Since the day of his outburst no one from Art Douglas Plumbing has been at my house. The repairs have cost me alot of money and time. I do not recommend this company at all.

Angie R.

Called them to inspect my garbage disposal. They came out and suggested that it be replaced as it was leaking. Was able to get a coupon on the website to use. The technician was fast and very knowledgeable. Great company to work with. Will recommend and use again in the future.

B G.

I called to have a drain line cleaned in one of my rentals. They
promptly went out and were probably there for about 15-20min, cleared
the line and charged me $100. I asked for an invoice to be sent to me
via email so I could pay. Well, the owner, Doug, called me at 6:45am to demand payment and left a
voice mail on my cell phone. He then called again around 10am and
proceeded to tell me he doesn't send invoices until he is paid. Told me
that he doesn't want to work for people like me, told me he didn't need
my business, told me I was a slum lord and not worth the $100 service
to him. WOW, Is about all I can say. Again, I told him to send me an
invoice and I would pay gladly. He finally just sent the invoice and I
will send out a check. Contractors must give you an invoice to legally
get paid and I must have it for my records. I'm so disappointed, I thought I had found a good plumber to
work with and instead I just got treated so disrespectfully for NO
reason at all. What an awful way to treat people, I would recommend him to no one as he doesn't need my business or any new clients he said.

M B.

We had a bad smell in our closet,we thought it could be a broken sewer line, called this company, when the guy showed up, from the get go he said it is probably a dead animal in the wall, he did test the gas line for leakage by going to the attic and then did a pressure test on the gas meter, at the end he said, it is probably a dead animal as he smells it, I was reassured that it is not a major gas or sewer line leak, his total work time was less than hour, I was ready to write a check, he asked for 320$, when I asked him if he is serious he said this is after a 30$ discount. anyway I paid and decided to write my first ever review online, this is a rip off and abuse of desperate people.
Problem not fixed, have to wait for the animal to decompose.

C K.

Unable to complete a simple repair. I hired them to install a new garbage disposal. I purchased the garbage disposal. Art Douglas charged me $265. A few days later, I noticed the connection between the dishwasher drain hose and the disposal was too tightly clamped resulting in a whole in the hose. I asked them to come back out and fix it. I also asked for an explanation.

A second plumber came out and decided it was not an easy fix. I was referred to the service manager who explained that the dishwasher drain hose was not the right size to connect to the disposal. I asked why the original plumber had not simply replaced the drain hose. I was told that he was concerned about getting the job done quickly for me, so he did not replace the hose. I was told to buy a universal dishwasher drain hose from Home Depot, and then another plumber would come out to fix the problem. I did.

A third plumber came out to fix the problem. He spent about 5 minutes clamping the broken hose to the hose that I bought before connecting it back to the disposal.

Two dishwasher uses later, the dishwasher no longer drained. I called Art Douglas again. The second plumber came out for the fourth visit to my house for a garbage disposal installation. He quickly looked under the sink before informing me that I had purchased a low quality dishwasher drain hose, and that it was irreparably damaged... after two dishwasher cycles. He explained that this was my fault and left.

For the record, the drain hose I bought was the one I was advised to buy. At this point, I don't care that I overpaid for low quality inept work. I would not let them back into my house to ""plumb"" anything, even if it were for free.

Gloria K.

AWFUL!!! Such a ripoff company. They broke a hose when conditioning my parent's unit causing water to leak then wanted another $95.00 just to have one of his guys to go up and look at his mistake!!! The owner called and threatened to ruin my mother's credit if she didn't let his guy go up on the roof!! STAY AWAY and find a reputable company.

Jarrod D.

NEVER will I use this business again. The technicians were adequate but attempted to upsell on every thing. That would have been tolerable if it was not for the women in the office. They are rude and do not even have a passing knowledge of their craft. It was frustrating to talk to them. I won't be back and if I can help it neither will anyone I know that I don't wanted treated poorly.

Harlan Ranch Company H.

We would not recommend Art Douglas they are not very professional and do not treat there customers with respect. Art Douglas called me a BITCH and would not even honor the coupon which there website says you can use. He told me it was there discretion if the customer was able to use them or not.. The bill was for $2,850.00 and with the 10% coupon the bill should have been $2565.00. We sent in a check for $2,565.00 and received a phone call stating that we owed an additional $285.00 he was not going to honor the coupon and it was up to the company. He then called me a Bitch and I told him we would never call his company again and he said he knew that. I would not recommend to anyone. He also said if we didn't pay the additional $285.00 he would take us to court. Not a friendly company.

Jules M.

Had an emergency situation on Christmas day. Both bathrooms/showers in our house were backed up. They sent Dale out within 30mins of our call and had the blockage cleared within 30mins. Great service and great price (considering the holiday) we highly recommend them!

Sheri G.

This company is honest and trust worthy! They will give a reasonable prize and very fast service. When are water line was cut at our business Garlock Collision Repair Specialist then sent a repair technician over immediately getting us back in operating condition allowing us to service our customers. When our air conditioner went out they sent someone out that day. Thank you! for the prompt reliable service!