ARS Rescue Rooter

Tracy M.

ARS is overpriced and has inexperienced technicians. Brandon Comstock connected my main sewer line to the liquid tank instead of the solid waste tank. Two days afterwards, I had water in my kitchen from their repair. Then, he threatened me when I would not pay the remaining deposit on his botched repair.
Does anyone know of an experienced, reasonable plumber in the Pearland area?

Brian K.

HORRIBLE PEOPLE and COMPANY! I never write these reviews and I'm open on these types of things, but these people at Webster location are trash. They base what they made off sales and commission, so they try to get every penny out of you.

My dad is in his 60s and these people accidently put nail through the A/C wire that ran in the attic as they were replacing his pipes from galvanized to PEX. Well of course it shut his A/C off in July for 2 days. SO, ARS sends out their A/C People and they see the fuse panel had a popped fuse at the breaker box and where the problem was and wanted to charge him $7400 dollars for a new A/C unit when it ended up being a $60.00 dollar fix and they caused the problem!!!

They won't call him back so I stepped in since he is older, and I can't get any call backs from them as well.

Joshua S.

We paid this company to replace some duct work in our home, specifically in our master bedroom, upstairs office and baby's room. They came out and installed some duct work, none of which went into the rooms where we were quoted. We have now been dealing with them, well trying to work with them for a month or two. As the summer continues to fast approach, we continue to be in the hot in these three rooms. The duct work is 100% the problem and they have yet to address this or any issue we've had with the work preformed. They say they have a 100% satisfaction guarantee, but they do everything in their power to ignore you once you inform them of your dissatisfaction. I would recommend not using these guys for duct work at all.

Bruce J.

So they responded to me and asked for me to call customer service and I have left 2 messages with no return call. This tells me they don't take care of business. Poor customer service also.

Laura D.

I had an absolute horrible experience with ARS.

I contacted them as I was interested in 3 new toilets and 4 new bathroom faucets.

The guy who came out to my home was extremely unprofessional and disrespectful.

He yelled at my 87 year old father, who's had a stroke, for just asking a question.

I told this guy to back off right now and that his attitude is unwarranted.

This guy informed us, and per his words; " I've done this for 30 years and I know what I'm doing."

Then he wanted me, the home owner, to purchase the toilets and faucets from Home Depot, Lowe's, and even Amazon and then he would come back to install them.

What kind of professional service is he giving? (Or Lack There Of)

Needless to say, regarding his nasty unprofessional attitude, that he knows what he is doing is extremely questionable!!!

When I informed him it is not my responsibility to supply the toilets and faucets he then started yelling at me, the home owner, and that's when I told him to leave.

Obviously, I went to another plumbing company and they got the job. The other plumbing company got the job for 3 new toilets, 4 new bathroom faucets, and a new tankless hot water heater.

Shame on ARS for treating a potential customer with such utter disrespect.

ARS only hurt themselves by losing thousands of dollars worth the business.

Any response from ARS is 100% Superfluous.

Myrna S.

We had a backed up sewer pipe two weekends in a row. There aren't many plumbers open on Saturdays but these guys were. When I called the answering service called us back to let us know when they could get here. They were here within a couple hours and were able to clear the line so we could use it. It backed up again the following weekend and we called them again. It wasn't cheap but on a Saturday, I wasn't looking for a bargain... just someone who could fix it! They cleared it again but we eventually ended up having to have 120 ft of new pipe laid as the pipes were old and broken. They did a great job though and were very knowledgeable and courteous!

Todd B.

Had a backup affecting the upstairs toilet and shower. They suggested I remove the toilet to save more than $300 which I did so he could put a camera in. The guy they sent over was super nice, but just didn't know how to fix the issue. After spending almost $1000 on 3 visits and them wanting to charge again even though it was supposed to be warranted for 30 days their option was then to do a repipe. Then they didn't show up twice to give me a quote for that job. After more than a week of complete frustration I then called a different company and they came out and put a power jet in and fixed the problem right away. My advice, call a different company.

John S.

Wish I could give 0 star. I had a scheduled appointment window between 3-7pm. After no one showing up I decide to call at 7:10 to see where the guys were at. The lady on the phone tells me my appointment is for the following day and the guys rescheduled. How can you reschedule when you haven't even asked if I'm available the next day? You had me wait around for 4 hours and weren't going to call me and let me know this was rescheduled? Complete trash company. They deserve cleaning out other peoples sewage lines because that's how their customer service best reflects

Angela C.

DO NOT USE THIS COMPANY!!!!! I called to have someone come fix my clogged kitchen sink. Oscar came out, but did not fix it because he said it would be cheaper the next day. I said that's fine. He stayed in my house for over a hour after we decided we would do the service the next day. He made me feel so uncomfortable and scared since I'm a single mom and no other adult was in the home. He told me he used to be a marine and killed people and it wouldn't bother him to kill someone now. He was trying to hit on me. He told me he was in a unhappy marriage and his grown kids and grandkids lived with him. He stated that he works 7 days a week so he doesn't have to be home and wants out of the relationship. On and on he talked. I was to scared to tell him to leave since he mentioned he didn't have a problem killing people. All I wanted was for him to leave on his own so my kids and I would be safe. I called and complained to corporate. Amanda tried to help. She told me she would schedule someone else to come out the next day to do the work and my window was from 9-1. No one ever showed up. When I called dispatch I was told I wasn't even on the list. So he put me on the list from 2-6. It's almost 7:00 and still no one is here. I called dispatch again and Dominic was very rude and sarcastic. I asked when someone was coming out and she said "well you don't want Oscar so you will have to wait". Of course I don't want Oscar!!!! On top of being made uncomfortable in my own home I had to pay $80 for a service call. I would never use this company again and hope people take my comment as a warning to not use them either.

Richard P.

Called them because of their $69 drain cleaning special. While speaking with the appointment setter I explained that the kitchen and laundry line between the house and sewer was plugged. The lady told me that in order to qualify for the special it had to have a clean out which it does. When the plumber came he said that it did not qualify because it had to be a "main" line. He then quoted 2 prices of $275 and $400. After he explained the difference I opted for the $400 service as it provided a better result. After my wife came home I found out that the lines for the kitchen and the lines for the bathrooms both feed into the exact same spot at the city sewer as they are Yed together. That in my mind makes them both main lines as our home is split in the middle, baths on one side, kitchen on the other. I explained this when I booked the appointment and was told the $69 special would apply. I could have told the Plummer I would find someone else to do the job but have a multi handicapped individual living in the home and cant be without laundry for more than a day. So i gave a bad review as i felt i had been mislead. I recieved a call from ARS and explained the situation. The Representative after giving me several diffrent excuses finally says, "it sounds like our appointment person needs additional training." That tells me that she understood I had not been given correct information. ARS advertised that they have a 100% satisfaction guarantee. "If we cant correct the problem we will refund 100% of the cost." That guarantee is apparently not worth the paper it's written on. The Plummer himself we friendly and courteous. He is not at fault if the office person, who it turns out is an outside contractor working at another location. It sounded like, from her description, she isnt even in Texas. Usually outside appointment people are paid by the bookings they obtain. If this is the case she would have incentive to mislead, or at very least neglect to give a customer all the information in order to book the job. Anyway, if you do business here be very diligent, pay close attention to what your be told and perhaps even record it. We have done business with ARS for years and this is the first real problem we have had, but when they drop the ball they drop it from the stratosphere.