ARS Rescue Rooter

Christ K.

Do not I repeat DO NOT use this company. They came out for an estimate and broke our valve claiming it was an accident. Very shady people here.
I give it a negative star .

Channell C.

This started with a backed up toilet and has lead to a total drain pipe replacement which now I don't even know if I really needed. I trusted ARS and Brandon and went woth them even though their bid was a few thousand dollars hirer than others because I trusted Brandon. This company preformed such a bait and switch. Sent out a technician Brandon who promised my $22,000 drain pipe replacement job would be done in a week. I was never told I'd be with out water, but on 2 seperate days they showed up and cut all the water off with out telling me anything. Mind you with 4 kids in the house. Now after more than 2 weeks, they have stopped working. Brandon stopped responding to texts and calls. Even after I called the main office I still have gotten no response. They unwrapped the main water pipe to my house for absolutely no reason and now it some how has a leak. I had to patch it because no one from ARS will respond to me. This morning I realize that after they worked under my bathroom sink, it now has a leak that has damages the cabinet and drawer. They requested funding from my bank even before the city inspector had come out, which I thankfully stopped. Do NOT fall for their lies, they have left my yard a mess, broken 2 pipes, and won't respond!

Lan W.

They charged $89 to make an estimate while other plumbers are free to estimate. After we requested an estimate to do plumbing work: to move the gas line a foot to connect to the gas stove, and make pipes connected under the sink for the new sink faucet and dishwasher. The technician asked me for a paper and talked to another person (his boss?) to write down the estimate (later email me) which is more than double what other plumber's estimates.
Do not use them or bother with their estimates.

Bo F.

Do yourself a favor and call John Moore (or anyone else). There must be a corporate policy refusing the staff to return calls from the client. A bizarre concept, "don't return the clients phone call." You are better off calling someone else.

Tracy M.

ARS is overpriced and has inexperienced technicians. Brandon Comstock connected my main sewer line to the liquid tank instead of the solid waste tank. Two days afterwards, I had water in my kitchen from their repair. Then, he threatened me when I would not pay the remaining deposit on his botched repair.
Does anyone know of an experienced, reasonable plumber in the Pearland area?

Brian K.

HORRIBLE PEOPLE and COMPANY! I never write these reviews and I'm open on these types of things, but these people at Webster location are trash. They base what they made off sales and commission, so they try to get every penny out of you.

My dad is in his 60s and these people accidently put nail through the A/C wire that ran in the attic as they were replacing his pipes from galvanized to PEX. Well of course it shut his A/C off in July for 2 days. SO, ARS sends out their A/C People and they see the fuse panel had a popped fuse at the breaker box and where the problem was and wanted to charge him $7400 dollars for a new A/C unit when it ended up being a $60.00 dollar fix and they caused the problem!!!

They won't call him back so I stepped in since he is older, and I can't get any call backs from them as well.

Joshua S.

We paid this company to replace some duct work in our home, specifically in our master bedroom, upstairs office and baby's room. They came out and installed some duct work, none of which went into the rooms where we were quoted. We have now been dealing with them, well trying to work with them for a month or two. As the summer continues to fast approach, we continue to be in the hot in these three rooms. The duct work is 100% the problem and they have yet to address this or any issue we've had with the work preformed. They say they have a 100% satisfaction guarantee, but they do everything in their power to ignore you once you inform them of your dissatisfaction. I would recommend not using these guys for duct work at all.

Bruce J.

So they responded to me and asked for me to call customer service and I have left 2 messages with no return call. This tells me they don't take care of business. Poor customer service also.

Laura D.

I had an absolute horrible experience with ARS.

I contacted them as I was interested in 3 new toilets and 4 new bathroom faucets.

The guy who came out to my home was extremely unprofessional and disrespectful.

He yelled at my 87 year old father, who's had a stroke, for just asking a question.

I told this guy to back off right now and that his attitude is unwarranted.

This guy informed us, and per his words; " I've done this for 30 years and I know what I'm doing."

Then he wanted me, the home owner, to purchase the toilets and faucets from Home Depot, Lowe's, and even Amazon and then he would come back to install them.

What kind of professional service is he giving? (Or Lack There Of)

Needless to say, regarding his nasty unprofessional attitude, that he knows what he is doing is extremely questionable!!!

When I informed him it is not my responsibility to supply the toilets and faucets he then started yelling at me, the home owner, and that's when I told him to leave.

Obviously, I went to another plumbing company and they got the job. The other plumbing company got the job for 3 new toilets, 4 new bathroom faucets, and a new tankless hot water heater.

Shame on ARS for treating a potential customer with such utter disrespect.

ARS only hurt themselves by losing thousands of dollars worth the business.

Any response from ARS is 100% Superfluous.

Myrna S.

We had a backed up sewer pipe two weekends in a row. There aren't many plumbers open on Saturdays but these guys were. When I called the answering service called us back to let us know when they could get here. They were here within a couple hours and were able to clear the line so we could use it. It backed up again the following weekend and we called them again. It wasn't cheap but on a Saturday, I wasn't looking for a bargain... just someone who could fix it! They cleared it again but we eventually ended up having to have 120 ft of new pipe laid as the pipes were old and broken. They did a great job though and were very knowledgeable and courteous!