ARS / Rescue Rooter

Annie W.

Absolute manipulative cheats who willing and with full knowledge take advantags of elderly clients. ARS has twice taken advantage of my mother and manipulated her i. Ape eye i f on theiR nTo spending 100's of dollars on needless repairs by using exaggeration and in accurate information to pry against her lack of knowledge and trust. Shame on this company and the technicians that manipulate their clients. I am writing g this based on recent events and plan to contact the company and authorities.

Michelle C.

My shower head was running...way past the leaking point! And it was hot water...double whammy and utilities! So I was so glad to find ARS to come and fix it. Jeremy H. came and was a great guy he checked out the problem and figured up what it would take to fix it and after we approved it he was able to get it all done in great time as well. His work was done and he cleaned up any mess after. I couldn't even tell he'd been there except for my shower was fixed. I would say to anyone that needs a plumbing job done to call ARS. They only get a job at a time, so they won't be thinking about what they have to do next...they will be doing the job in your home or business and doing your job as long as it takes. And doing it the best job possible. And it is all under a year's warranty. Best plumbing company in the area! Thanks again Jeremy H. and ARS!

Cynthia E.

I couldn't be happier with the service that I received at ARS from beginning to end. Amber was incredibly helpful on the phone as well as being both pleasant and professional. Dustin was at my house in a timely manner and was a true gentleman. He even put on booties before walking on my carpet (Not necessary but still a nice touch). Dustin solved all of my plumbing problems and did it with a smile on his face! I would definitely use them again and would recommend ARS to anyone I know!

Karen H.

DONT LET THESE CROOKS IN YOUR HOME!!! I lived in my home 5 years with no problem with my HVAC. Walking into Home Depot and went for the sales pitch Signed a 1 year contract for regular servicing. Tech come out and preform the 1st service. 1 week later , my son's wedding , elderly parents and grandkids ( infants) in town. All of a sudden after 5 years , 1 week later after my 1st services & inspection......, AC breaks down,. I call ARS and strangely there is a PIN SIZE HOLE IN MY UNIT, house full of family, on our way to the wedding. $2000 before they would even fix it. Threw the contract in the trash and never let them back in my house. Last dime ARS will ever get from me

Mark M.

This place is a rip-off. The technician tried to charge me $359.00 for just a capacitor. I had the capacitor replaced 9 years ago and the capacitor was $39 with a reasonable markup and the guy charged me $110.00 total. The technician was arrogant even before he arrived. More so afterwards as I told him that was outrageous. He said fine, I will pull that f'n thing out and you will sit here without any a/c. I said fine, get it and get out of here with that BS. I called another contractor and they explained the price was $145.00 for the capacitor, service call, and freon. Do not use this company I wrote a more detailed review on their page. Scammers!

Margo L.

I'm very dissatisfied with this AC unit. I purchased it about three months ago, and it's failed twice already. In addition, I paid about three times what other companies charge because I was promised reliability and good service. The employees are very nice and helpful, and the service is good; however, the unit itself is a rip off especially considering the price. I regret my decision to use ARS.

Becca S.

Of course one of the hottest days this year my air conditioner is not working. My daughter called ARS and they replaced a capacitor and said my coil was leaking and needed to be replaced. She paid $400 for that repair, $100 labor and $300 for the capacitor. I googled capacitor prices and the are $25 or less. Even if it was $50 that's a $250 over charge. The next day I expected a quote for the coil replacement but instead a salesman tried to sell me a new unit starting at over $9,000 (I googled new installed air conditioners... under $5,000 in this area). When I asked I received a quote to replace the coil, over $3,000. So I googled coil replacement, in my area, an average coil is $700 and for parts and labor $1,460. I called in another company for a second opinion. Coil is ok. He cleaned it and the outdoor unit and added a little Freon. Less than $200. I am a single woman and I felt they took advantage of my daughter and tried to take advantage of me.

Iris S.

Just wanted to add, a couple of weeks after my review and service I got a phone call from a manager apologizing and trying to keep my business essentially. The call was nice but he said for my trouble he'd send me a gift certificate for a free hvac service. That was months ago and never got it. Then a couple of weeks ago I get a call to sell me hvac service. I don't know what's going on with this company but nothing they have done has made me any more confident in using their services. The only positive I will add is the second plumber who came out of his way to help me was very good and professional.

Jon B.

Fast service to fix a leak especially on a Saturday night. Kind of pricey, but worth it for an emergency call.

Richard M.

What a nice experience I had on 8/24. Jeremy, the ARS tech came out to my home and installed a new toilet in my master bath. He was a very polite young man with a solid work ethic. He did his job professionally and I give him an A+ for it. Later I discovered the water supply line was dripping a bit. I gave ARS a call around 7 pm and by 8:30 they sent out another tech, Alan, who promptly came in and re-tightened the connection. Who does this? ARS sure did it. Nice young techs and service above and beyond the call. Thank you ARS. Nick Maggiore