ARS / Rescue Rooter

Bonnie S.

They actually showed up a little early, which was fine with us. They got right to work and we're finished in a very timely manner.They made sure the system was operating and that we knew how to operate the new thermostat. They cleaned everything up when they left. This was the best service we've had.

Janis D.

We used this company through Hime Depot to install a new heat pump and to secure our duct work up and off the ground. They were supposed to arrive at 9 AM. They did not arrive until noon. This caused them to be at our home still at 7 pm when it was dark. The installers said they had secured the duct work up off the ground but when we had it inspected the next day it was still on the ground. We have contacted ten every day for two and a half weeks and they continue to give us the run around but have not come back to do the promised work. This company does not stand behind its work.

Cicilia S.

Do not do business with ARS, last year i paid full price for Home Service Plan Renewal for 2020 , i had the ac system service in march they said everything was in perfect condition ,very well known that last year they had to put freon in the system because there was a small leak that they couldn't find, make the story short,i had a different company to fix the problem,and after 3 phone calls,said the manager will call me which never happened ,i let everyone know that never use this company,they are a bunch of dishonest people,just want my money back,do the right thing .

Jim K.

ARS was scheduled to complete an install/replacement of an AC unit on 7/8/20. After several calls and promises that they would complete the job, they NEVER showed up as promised. For a company that claims that customer satisfaction is important, that couldn't be further from the truth. For those of you who believe that your business matters, please understand that you are only 1 client in a pool of many and they have certainty displayed that. I pride myself on loyalty to a company until they do me wrong, so not only have they lost me but they have lost an entire family of clients and many properties in the Myrtle Brach area.

Scott H.

Absolute manipulative cheats who willing and with full knowledge take advantags of elderly clients. ARS has twice taken advantage of my mother and manipulated her i. Ape eye i f on theiR nTo spending 100's of dollars on needless repairs by using exaggeration and in accurate information to pry against her lack of knowledge and trust. Shame on this company and the technicians that manipulate their clients. I am writing g this based on recent events and plan to contact the company and authorities.

Pam M.

I was charged $504 for a $64 kitchen faucet, a valve and labor. Service people were late,I requested morning and they arrived in afternoon. The serviceman was extremely nice, other than that ARS is a total RIP OFF!

Paul G.

Company is Happy to Sell and Install systems in Florence, working out of Home Depot to find customers. BUT, forget it when it comes to service afterwards! Florence is too far from Myrtle Beach for them to keep their appointments that they set 2+ Weeks out, only to have them cancel the day before TWICE in a row, and then having the nerve to ask me if they can reschedule for another 3 weeks out! On top of that, this was after signing up for a """"Service Plan"""", which they then had the gall to try to bill to my credit card after cancelling appointments twice.

Joey R.

I bought my AC unit from ARS, it is a RHEEM 14 SEER. I couldn't pay the whole thing off so I had to sign up for a payment plan. The total cost is 8500. I bought it on September 26, 2016. Well it quit working because of a leaky joint in my tubing on July 16, 2019. That is less than 3 years. I did some research and if a joint in your copper tubing is leaking within 2-7 years, it is almost always manufacture error or poor installation. You would think that kind of issue is covered, and normally it is. But they are saying they are not at fault and neither is RHEEM. They say it is going to cost 1200 to fix and another 400 to fill back up with Freon. They wouldn't reason with me or explain why I am basically being blamed for the malfunction. They made me wait 13.5 hours before a tech showed up and my house was at 88 degrees by then. We are staying at my grandmas til I figure out what to do. Plus I still have my monthly payments to make on my defective unit. This company doesn't care about me, my family, or my unit. They are trying to rip me off and I don't know what to do. I highly recommend that you do not use these people for your HVAC needs, they have piss poor attitudes, lie through their teeth, and apparently do a shoddy job. Oh yeah, after it was installed they charged me for adding an extra return in my home but no such return was added. I contacted them about this 5 months later and asked to get a portion of my loan refunded. Instead they show up the next day unannounced and install the return while just my wife is home. Very unprofessional and I should have realized that day I probably made a huge mistake. using them.. Update: July 17, 2019 Carolina Cool technician came to my house in less than 2 hours of calling. I explained what the ARS tech told me and he then checked it for himself. He couldn't believe that the ARS tech said the job would take 4 to 6 hours and wanted to charge me 1500 dollars. He vacuumed the Freon, soldered the line, and loaded it back up with Freon. 20 minutes later it was all fixed and he handed me the bill. I braced myself and looked down and couldn't believe my eyes. $165.00. Essentially $1235.00 dollars less than what ARS wanted to charge me. Jamie was at my house in less than two hours and done in 20 minutes. ARS took 13.5 hours to get to my house, and charged me 59 dollars to fix nothing. It was only 59 because I had a coupon, originally it was 99 dollars. I think the results speak for themself.

Zebulon J.

We've been waiting 4 days for a tech to come out and check our A.C. They keep saying someone is coming....still waiting! Go elsewhere.

John F.

Called to check on my HVAC. Tech came and said the compressor needed a total replacement and wasn't working at all. Even though the house was cool and it was running moments before he got there. He was happy to refer me to a sales rep that priced out a whole new system. My system is 10 yrs old so is near replacing soon. They quoted me 11k for a 16 seer unit. When I said I was going to check away and what was the best they could do he quickly dropped it to 8k. I didn't realize it was like dealing in the old world of used cars. What happens to the poor folks who dont negotiate. Their printed material all had prices approximately 3k higher than what they came down too on all systems. Not trusting them I checked away and got an 18seer unit for the same price. Ars didn't even offer an 18seer and their 17seer is around 16k !! If you don't negotiate a lower price. So I purchased a new system from someone else and while my family cooked I called back and asked if there was any way it would run. He yelled at me basically and said I told you five times it's blown and the compressor is shorted out. Later that night I got to the beach. Cut on the system and it ran fine. Ran all night. He was totally full or it and rude. He lied to me and never even tried to help while my family roasted. If the compressor had been blown you could have at least left the blower on and circulated some air. But it's easier to sell new systems when the air is totally off !!! Ps. Don't let them dump that UV light antibacterial thing on you. For two systems the lights are 1000 and need to be replaced annually. They tried to also sell me for 3500. A new system to just run the lights. The new air handlers are plastic and the coils are coated with plastic. They don't sweat and they don't need the lights. Ars Doesn't sell these though. All their units they recommend the air purifier uv lights. Ha ! They are not to be trusted I learned later they are all on commission and paid low hourly wages so have to be pressured to sell !! Not a proper alinement of interest ! Suggest you run find someone else. We used Carolina temperature control company