ARS / Rescue Rooter

Joey R.

I bought my AC unit from ARS, it is a RHEEM 14 SEER. I couldn't pay the whole thing off so I had to sign up for a payment plan. The total cost is 8500. I bought it on September 26, 2016. Well it quit working because of a leaky joint in my tubing on July 16, 2019. That is less than 3 years. I did some research and if a joint in your copper tubing is leaking within 2-7 years, it is almost always manufacture error or poor installation. You would think that kind of issue is covered, and normally it is. But they are saying they are not at fault and neither is RHEEM. They say it is going to cost 1200 to fix and another 400 to fill back up with Freon. They wouldn't reason with me or explain why I am basically being blamed for the malfunction. They made me wait 13.5 hours before a tech showed up and my house was at 88 degrees by then. We are staying at my grandmas til I figure out what to do. Plus I still have my monthly payments to make on my defective unit. This company doesn't care about me, my family, or my unit. They are trying to rip me off and I don't know what to do. I highly recommend that you do not use these people for your HVAC needs, they have piss poor attitudes, lie through their teeth, and apparently do a shoddy job. Oh yeah, after it was installed they charged me for adding an extra return in my home but no such return was added. I contacted them about this 5 months later and asked to get a portion of my loan refunded. Instead they show up the next day unannounced and install the return while just my wife is home. Very unprofessional and I should have realized that day I probably made a huge mistake. using them.. Update: July 17, 2019 Carolina Cool technician came to my house in less than 2 hours of calling. I explained what the ARS tech told me and he then checked it for himself. He couldn't believe that the ARS tech said the job would take 4 to 6 hours and wanted to charge me 1500 dollars. He vacuumed the Freon, soldered the line, and loaded it back up with Freon. 20 minutes later it was all fixed and he handed me the bill. I braced myself and looked down and couldn't believe my eyes. $165.00. Essentially $1235.00 dollars less than what ARS wanted to charge me. Jamie was at my house in less than two hours and done in 20 minutes. ARS took 13.5 hours to get to my house, and charged me 59 dollars to fix nothing. It was only 59 because I had a coupon, originally it was 99 dollars. I think the results speak for themself.

Zebulon J.

We've been waiting 4 days for a tech to come out and check our A.C. They keep saying someone is coming....still waiting! Go elsewhere.

John F.

Called to check on my HVAC. Tech came and said the compressor needed a total replacement and wasn't working at all. Even though the house was cool and it was running moments before he got there. He was happy to refer me to a sales rep that priced out a whole new system. My system is 10 yrs old so is near replacing soon. They quoted me 11k for a 16 seer unit. When I said I was going to check away and what was the best they could do he quickly dropped it to 8k. I didn't realize it was like dealing in the old world of used cars. What happens to the poor folks who dont negotiate. Their printed material all had prices approximately 3k higher than what they came down too on all systems. Not trusting them I checked away and got an 18seer unit for the same price. Ars didn't even offer an 18seer and their 17seer is around 16k !! If you don't negotiate a lower price. So I purchased a new system from someone else and while my family cooked I called back and asked if there was any way it would run. He yelled at me basically and said I told you five times it's blown and the compressor is shorted out. Later that night I got to the beach. Cut on the system and it ran fine. Ran all night. He was totally full or it and rude. He lied to me and never even tried to help while my family roasted. If the compressor had been blown you could have at least left the blower on and circulated some air. But it's easier to sell new systems when the air is totally off !!! Ps. Don't let them dump that UV light antibacterial thing on you. For two systems the lights are 1000 and need to be replaced annually. They tried to also sell me for 3500. A new system to just run the lights. The new air handlers are plastic and the coils are coated with plastic. They don't sweat and they don't need the lights. Ars Doesn't sell these though. All their units they recommend the air purifier uv lights. Ha ! They are not to be trusted I learned later they are all on commission and paid low hourly wages so have to be pressured to sell !! Not a proper alinement of interest ! Suggest you run find someone else. We used Carolina temperature control company

Bill N.

I purchased a new air conditioning unit from ARS and the unit they installed had a bad condenser. To make matters worse I've contacted them via email and voice mail multiple times because I've never received my warranty information. I will not use ARS again.

Myrtle B.

If I could give this place a negative star or two I would. First off we called to request assistance from a technician around 9am in the morning. They took all day and finally arrived around 3pm to give us less than hospitable service and quoted us a price for replacement at around $6,000-$7,000 for a 900 SFT home. This company preys on the fact that you need AC as quick as possible and the fact that their product is permitted and warrantied. However, they fail to tell you if you do ever need service that you will still have to pay for it when services are rendered and its just fluffy language as a attempt to justify their astronomical quotes. Ended up getting a replacement for $2,900 with a 10 year warranty.

A R.

Of course one of the hottest days this year my air conditioner is not working. My daughter called ARS and they replaced a capacitor and said my coil was leaking and needed to be replaced. She paid $400 for that repair, $100 labor and $300 for the capacitor. I googled capacitor prices and the are $25 or less. Even if it was $50 that's a $250 over charge. The next day I expected a quote for the coil replacement but instead a salesman tried to sell me a new unit starting at over $9,000 (I googled new installed air conditioners... under $5,000 in this area). When I asked I received a quote to replace the coil, over $3,000. So I googled coil replacement, in my area, an average coil is $700 and for parts and labor $1,460. I called in another company for a second opinion. Coil is ok. He cleaned it and the outdoor unit and added a little Freon. Less than $200. I am a single woman and I felt they took advantage of my daughter and tried to take advantage of me.

Norma G.

Had $29 heat pump inspection offered by Home Depot. Multiple """"problems"""" found on 10 year unit so arranged sales call for replacement with Trane. Salesman visit went on for almost an hour. Finally received a ridiculous estimate of $12,000 for 3 ton 14 rem Trane. Purchased from Beach Air for half the price. Get second opinion since it pays off.

Matthew C.

A/C was blowing warm air so I called for their $59 check up. Said my Thermostat wire was bad, estimated it would take 2 men 8 hours to replace for $800. Called an electrician friend who helped me replace it in an hour and a half. If it took an amateur and a professional less than 2 hours, why would it take 2 professionals 8 hours? Oh, and that wasn't even the problem! Rip Off!!

Cheryl H.

This place is a rip-off. The technician tried to charge me $359.00 for just a capacitor. I had the capacitor replaced 9 years ago and the capacitor was $39 with a reasonable markup and the guy charged me $110.00 total. The technician was arrogant even before he arrived. More so afterwards as I told him that was outrageous. He said fine, I will pull that f'n thing out and you will sit here without any a/c. I said fine, get it and get out of here with that BS. I called another contractor and they explained the price was $145.00 for the capacitor, service call, and freon. Do not use this company I wrote a more detailed review on their page. Scammers!

Ron J.

I was surprised that ARS only had 2 stars. I should of checked it out before I hired them. Only problem I found was with the salesman and his many phone calls to his boss to get a price. The unit has not saved me any money on my electric bill but it is new unit. I hope it will last as long as the original one. After checking again Rheem is not a very good heat pump. It breaks down a lot according to Consumers Report. I am stuck with it so I hope it holds up without any major costs.