ARS / Rescue Rooter

Derrick S. S.

DONT LET THESE CROOKS IN YOUR HOME!!! I lived in my home 5 years with no problem with my HVAC. Walking into Home Depot and went for the sales pitch Signed a 1 year contract for regular servicing. Tech come out and preform the 1st service. 1 week later , my son's wedding , elderly parents and grandkids ( infants) in town. All of a sudden after 5 years , 1 week later after my 1st services & inspection......, AC breaks down,. I call ARS and strangely there is a PIN SIZE HOLE IN MY UNIT, house full of family, on our way to the wedding. $2000 before they would even fix it. Threw the contract in the trash and never let them back in my house. Last dime ARS will ever get from me

Gail T.

do not even want to give a 1 star review but goggle requires it ! Based on the follow through by the Myrtle Beach ARS service I've received since I spoke with """"manager"""" Tyler in August and a resolution to a problem that he never followed through on ! He promised me a refund regarding faulty work that a technician """"missed""""on my July service visit well it's January and even though I supplied him with a video of a tear in my ductwork he has not issued that tefund!! I spoke with someone on Friday, January 3rd vwhich she was going to pass on to managementof this local office and someone would get back to me well today is January 15th and still no response from the management .... I strongly urge consumers to not go with ARS. There is plenty of competition out there and honestly better companies who stand behind their work.....

Janet G.

Our HVAC system was installed approximately nine months ago. The compressor stopped working two days ago. Yesterday a maintenance tech finally arrived at 5:15 PM, determined what the problem was and told us a service tech would be out to replace the compressor this morning. We were told three different times today that the tech was on his way. It is now 6 PM and we were now told no one can come out to do this until Monday. Meanwhile, our system is running on auxiliary power, creating an increase in our utility cost that will be reflected in next months billing. The ARS website claims they are available 24/7 for any emergency. Apparently they don't consider their customers' equipment failure to be an emergency. Three times we were promised a tech would call us with ETA, as he was just leaving his current job, three times no call came through. Dispatch apparently does not speak to their employees to determine why they are not where they are supposed to be. The HVAC system was originally purchased and installeded by ARS, so thankfully it is still under warranty. It's therefore obviously not possible to go to a different company for service. So we must wait two more days, relying on auxiliary (more costly) heat. Beware of ARS. It seems to us that their service does not appear to be as they promise it.

AJ N.

Yelp should be able to accommodate negative reviews - this company would be at the top of the list for HVAC. They had no problem charging me for a service which they couldn't perform. Once the tech arrived, he stated they don't service water-cooled units. First, I'm baffled that a company exists in a market flooded with high-rises and water-sourced systems said that. Nonetheless he assured me that 'no problem - there's no charge. Second, that should have been stated before they seized my bank account info. Repeated calls over 5 days to the local Myrtle Beach office have yielded no response. Calls route to a call center in Texas and repeated lines to get you off the phone like """"referring to accounting....referring to management"""", result in zero action. My next call will be the SC Atty. General's office.

Vincent M.

Buyer beware. I'm a disabled veteran on a fixed income. Now I have to add another $1000.00 to a Carrier that is not even 2 years old. What I first thought was a solid decision by choosing ARS Myrtle Beach, has turned into a nightmare. My wife and I are sitting in a 86-degree house at midnight. It's 76 outside. August of 2022, we paid good money for a brand new Carrier unit. Never thought it would break down in less than 2 years. Being on a fixed income, and I have to purchase products and services with long-term reliability in mind. I can't afford not to. Carrier products, from what I'm told, are among the best. Thing is, the unit Myrtle Beach ARS installed gets almost zero use in the wintertime, which was true of our prior unit, also. So, there's very low miles on this new unit. Mike, the ARS technician comes by today to take a look. Tells me the blower is shot. $599.00 to install the warrantied part. He then goes outside to look at the compressor, finds a bad part there (and tells me, """"It could just be a coincidence."""") This tiny warrantied part was installed today at $444.00. Took him 15 minutes. We now have to wait for the blower, as it has to be ordered. So, for a total of $1043.00 of """"warrantied"""" parts-installation cost, I'll be running again. 18 near-trouble-free years with a Goodman. Two years with an ARS-installed Carrier, and the thing broke down - both inside the house, and outside the house. Makes me think; it might not be the Carrier, but the original install in 2022. Many techs in the HVAC business say, """"It's more important to have a quality install, than a top-tier HVAC unit."""" With ARS, I thought I was getting both. The double-breakdown could be a coincidence, but I have my doubts. Years of concern coming in my future. Be smart and move on.

John D.

The easiest way to avoid hiring a less than honest business is to check Yelp Reviews, You are doing that right now. Wise Choice. ARS of Myrtle Beach was my plumbing and HAVAC provider for many years. They were a great local company. Many of the small companies in the Myrtle Beach area have grown in money-hungry monsters with an appetite for cash that is so strong they cannot get enough to eat--so they dine on the wallets of their own customers. They now even offer Veteran discounts. As a war vet myself, I would advise veterans to avoid ARS (the Myrtle Beach branch). If we came upon something in Vietnam to be avoided, --we would always warn those coming up behind us; thus this review. They turned a simple task to remove excess pressure in the fairly new AC system they had installed into a job replacing all of my coolant and changing out parts there was nothing wrong with for nearly two thousand dollars. I saved those parts and they were found to have nothing wrong with them. Those parts were still under warranty, but I had to pay for the new parts because I refused to give those old parts back. I put them on another unit that ran fine as long as I owned that property. I survived living on a base in Vietnam for a year while many in the surrounding jungle spent that year trying to harm me and everyone else living there. I also survived ARS Rescue Rooter of Myrtle Beach. My complaints to the BBB, who used to give ARS a good review--got me zero. If you are reading this review, you will know they never refunded my money. Don't be fooled by big companies that run expensive ads on tv. I haven't believed much I see on tv since I found out that a coyote is much faster than a road-runner. Be warned, and be careful. Check Yelp Reviews before you put your wallet up to your head and pull the trigger! I have moved on, but I still have my statement and paperwork framed on the wall with a signature that is not mine authorizing some of the work they charged me for.....

John D.

I see where Always Robbing Seniors is offering Veteran's Discounts now. As a war veteran, I just wanted to leave a warning for Veterans to avoid this branch in Myrtle Beach like a landmine. I sold my condo in N Myrtle Beach, and have moved on. I have the satisfaction of knowing I was the one responsible saving consumers so much money and aggravation with my warnings regarding ARS. I removed my old equipment from my AC, and re-installed the parts ARS installed years ago. My old and used parts were of better quality, and I decided to keep them in case I ever have a problem with our new home just up the road. You should always check Yelp Reviews before hiring a contractor. You are doing that right now--wise choice.

Jean P.

STAY AWAY from ARS. I told the person I made a appt., with: """"NOT B/4 3 pm."""" They called me B/4 2 pm, that they were coming. ARS doesn't follow insructions!!! When I called them back, they made me more furious!! They told me: """"We rescheduled you for tomorrow at 12."""" They did that WITHOUT verifying with me 1st. They made me so angry I hung up on them!! DON'T USE ARS - you'll be sorry you did!!

Jan S.

This company charges an outrageous amount for replacing a simple shower valve. The total cost charged for me is $955 which includes $846 labor and parts charge (claimed is a flat rate charge) and $109 diagnose fee. It is just beyond my imagination. Everyone be aware of this

Amy W.

If I could go negative with these review I would. Sent out non licensed plumbers to replumb house and we have had nothing but problems since. Broke a faucet, flooded our laundry room, pipe install was shoddy at best. Does not return phone calls. Will NEVER use them again!