ARS / Rescue Rooter

Mike G.

Do not do business with ARS, last year i paid full price for Home Service Plan Renewal for 2020 , i had the ac system service in march they said everything was in perfect condition ,very well known that last year they had to put freon in the system because there was a small leak that they couldn't find, make the story short,i had a different company to fix the problem,and after 3 phone calls,said the manager will call me which never happened ,i let everyone know that never use this company,they are a bunch of dishonest people,just want my money back,do the right thing .

Tj E.

I see where Always Robbing Seniors is offering Veteran's Discounts now. As a war veteran, I just wanted to leave a warning for Veterans to avoid this branch in Myrtle Beach like a landmine. I sold my condo in N Myrtle Beach, and have moved on. I have the satisfaction of knowing I was the one responsible saving consumers so much money and aggravation with my warnings regarding ARS. I removed my old equipment from my AC, and re-installed the parts ARS installed years ago. My old and used parts were of better quality, and I decided to keep them in case I ever have a problem with our new home just up the road. You should always check Yelp Reviews before hiring a contractor. You are doing that right now--wise choice.

Lauren S.

Had $29 heat pump inspection offered by Home Depot. Multiple """"problems"""" found on 10 year unit so arranged sales call for replacement with Trane. Salesman visit went on for almost an hour. Finally received a ridiculous estimate of $12,000 for 3 ton 14 rem Trane. Purchased from Beach Air for half the price. Get second opinion since it pays off.

Randy K.

Just didn't like the vibe from these guys. Called for service and they immediately wanted to schedule an appointment for an estimate for a new system even before the service call. My system was older, but repairing it was not the focus. The service I received was much higher than I expected and I am not convinced that I received what I paid for.

Lisa S.

Just wanted to add, a couple of weeks after my review and service I got a phone call from a manager apologizing and trying to keep my business essentially. The call was nice but he said for my trouble he'd send me a gift certificate for a free hvac service. That was months ago and never got it. Then a couple of weeks ago I get a call to sell me hvac service. I don't know what's going on with this company but nothing they have done has made me any more confident in using their services. The only positive I will add is the second plumber who came out of his way to help me was very good and professional.

Brooke W.

My dad and step mom had this company install a new unit and new vents through out their house 5 years ago. They paid well over 10, 000 for this service. Recently my dad passed and we are in the process of selling his house so an inspection was done, this company installed something wrong in the attic, a fire hazard the inspector called it. Not only did my dad and step mom live in a house with a fire hazard , this sorry company says it's not their fault and will not fix their mistake. They also got nasty with the realtor on the phone. I wouldn't recommend this company to anyone and I think home depot needs to rethink their partnership with these crooks

Sarah R.

This company is the biggest rip-off. They don't charge by the hour for labor. They prorate the job according to the part they are replacing. My blower motor died and the part was under warranty as the unit was only 4 years old. They charged me $400 and it took less than 40 minutes to replace the part. I called to dispute the charges and they told me they had already discounted the job by $150. All kinds of overhead they claimed: Shipping of the part to their warehouse and having to ship the defective part back, pay the technician etc. Totally ridiculous! Wouldn't even reduce the charges by $30! Talked to a few neighbors and they all said the same thing. ARS is a big rip-off. Never again will I use ARS!

Marlena P.

Thank you for rescuing us! We've had amazing service calls for our aging HVAC unit and we finally had to replace the whole system. ARS to the rescue once again! We are beyond grateful for the amazing and professional service from everyone we've encountered. Thank you! You are a blessing!

Kerry S.

I bought my AC unit from ARS, it is a RHEEM 14 SEER. I couldn't pay the whole thing off so I had to sign up for a payment plan. The total cost is 8500. I bought it on September 26, 2016. Well it quit working because of a leaky joint in my tubing on July 16, 2019. That is less than 3 years. I did some research and if a joint in your copper tubing is leaking within 2-7 years, it is almost always manufacture error or poor installation. You would think that kind of issue is covered, and normally it is. But they are saying they are not at fault and neither is RHEEM. They say it is going to cost 1200 to fix and another 400 to fill back up with Freon. They wouldn't reason with me or explain why I am basically being blamed for the malfunction. They made me wait 13.5 hours before a tech showed up and my house was at 88 degrees by then. We are staying at my grandmas til I figure out what to do. Plus I still have my monthly payments to make on my defective unit. This company doesn't care about me, my family, or my unit. They are trying to rip me off and I don't know what to do. I highly recommend that you do not use these people for your HVAC needs, they have piss poor attitudes, lie through their teeth, and apparently do a shoddy job. Oh yeah, after it was installed they charged me for adding an extra return in my home but no such return was added. I contacted them about this 5 months later and asked to get a portion of my loan refunded. Instead they show up the next day unannounced and install the return while just my wife is home. Very unprofessional and I should have realized that day I probably made a huge mistake. using them.. Update: July 17, 2019 Carolina Cool technician came to my house in less than 2 hours of calling. I explained what the ARS tech told me and he then checked it for himself. He couldn't believe that the ARS tech said the job would take 4 to 6 hours and wanted to charge me 1500 dollars. He vacuumed the Freon, soldered the line, and loaded it back up with Freon. 20 minutes later it was all fixed and he handed me the bill. I braced myself and looked down and couldn't believe my eyes. $165.00. Essentially $1235.00 dollars less than what ARS wanted to charge me. Jamie was at my house in less than two hours and done in 20 minutes. ARS took 13.5 hours to get to my house, and charged me 59 dollars to fix nothing. It was only 59 because I had a coupon, originally it was 99 dollars. I think the results speak for themself.

David W.

Nicole, James and Jacob are a great team, and can't recommend them highly enough. We had just bought a house and moved in and were having problems with the heat pump and plumbing. James took care of our heat pump (we will be replacing it!) and Jacob solved our plumbing problems. Again, highly recommend these guys, they are all awesome!