ARS / Rescue Rooter

Cynthia H.

Should have read the reviews instead of listening to the commercials. We made an appointment. They never called or showed. After more calls and appointments they finally showed up over a week later. They made a big deal out of the COVID-19 precautions they take but the technician was coughing and sniffling without a mask, gloves or shoe coverings.

Leslie W.

My home was built by Crescent in 2017 and is under warranty with ARS for the HVAC. I have been calling them for a month to get someone to fix a very minor issue. It took at least 4 calls before I could get a tech out and he said it wasn't his responsibility to fix the type of issue I had. He said it belonged to the 'NewCon' group and they then pushed it off to another division, who I have not heard from. When I have asked for other phone numbers to speak to managers, all numbers either have full voice mail boxes or I get disconnected. They would not copy me on emails being sent as they said it was against company policy, so I have no way of knowing if my issue is even being directed to the correct individual. Unfortunately, I have to deal with them because of the warranty unless I want to pay a different vendor to fix the problem. I would not recommend them.

Jan B.

Do not use this company, they have no idea what there doing, I wish I would have read the other reviews! I can guarantee that the five star reviews they have are from people who work with the company

Patricia D.

Would give zero stars if possible. Completely mismanaged company. A week ago, I scheduled a routine service appointment due to a Home Depot coupon. The associate scheduled it for this morning, Memorial Day. I inquired about the holiday and was told that """"the team was working normal hours"""". Three hours later, I received a call that the tech was on his way - five days early. Could not meet him so the schedule was rescheduled with a different associate back to today, Memorial Day morning. Again the conversation about the holiday. Today, I received a call that my afternoon appointment (not) could not happen as it was a holiday. It would be rescheduled later in the week.

Alexander D.

BEWARE: LIARS, unreputable, SCAMMERS, they got into my house via a marketing phone call. ZERO stars. North Charleston SC franchise. My advice: only use local people/ companies-- not the franchises because they don't really care what they sell or do to your system, or care about their reputation, like the privately owned companies would do. Do not believe the salesperson or the service person that talks to you. They are lying about new 2020 EPA rules and HVAC service, parts and freon. They also did something to my system and it's not working the way it was before they came out. DO NOT LET THEM IN YOUR HOUSE.

Patricia S.

Wish I could give 0 stars. Really terrible customer service. I had an appointment set up for this morning. They scheduled the call for between 9 and 12. I took the morning off work so I could be here. 11:30 comes and they weren't here yet, 12:30 still a no show and no calls to let me know when they might arrive. At 1:15 I called again and was told that he was on his way. His last stop was approx. 20 minutes from my house. At 2:10 he still had not arrived. Dispatch did not call even once to update. I can only suppose that they were just telling me what ever would get me off the phone. I've now lost a day of work waiting for them. Do not use these guys unless you can afford to wait all day. The scheduling system means nothing, and you wont get any helpful information by calling.

Howard J.

Had a new HVAC system installed By ARS in 2015. Have the twice yearly checkup done for 50.00 each. Had them here last summer because unit wasn't cooling properly and now we are freezing so it is not heating properly Their service people are nice guys but not sure of their expertise. Now waiting for a blower motor which must be coming from China since it has taken so long and no one has called me despite several calls to their office. Called again for the third time this morning and get the same answer that they will check with their parts dept. and call me ,which no one does. We are Freezing!

Sarah R.

If I could give them 0 stars I would. I've been waiting for three weeks for them to get and install a part on my furnace. NO HEAT and no one cares or tries to make it right. This is the worst customer service I've ever experienced although the on-hold message tells you otherwise. Avoid this company!

Cyndy A.

I scheduled an appointment one week in advance- I was told I would get a 30-45 minute call beforehand-as the property is at a vacant home at a different location- I called on two occasions to find out if they could give me an update of time as the window I was given was noon-5:00. On both calls I was told I was the next appointment- I waited until 5pm and never heard anything- I made myself available for 5 hours-they didn't even call this morning as a follow up- when I called I was told a voicemail was left on my phone- which it wasn't... then I was told maybe they had the wrong number???? Very bad experience- the devil is in the detail and service- they get a failing grade on both.

Travis A.

Wish I would have paid attention to the other reviews. We did a $50 AC check told them the problems we were having and they said everything was OK. When I checked the vents with my temperature gun they were 10-15 degrees warmer than the other working vents. Asked them to come out and check again, only to have them miss two appointments. Glad I'm only out $50. Don't use them.