ARS / Rescue Rooter

Andrea V.

Not a positive experience at all! We made a same day appointment through Lowe's with an ARS service representative for our water heater. We were called back about an hour later asking if the appointment could be moved due to how busy their plumbers were. It was a Saturday and the appointment was rescheduled for Monday. The lady was very nice and expressed appreciation for our flexibility. We then received a call on Monday near the end of our supposed appointment window from the tech saying because we lived so far out, his boss told him to just call us and quote us for a replacement. If where we lived was an issue or out of their service area, they could have told us when the initial appointment was being set up. Instead, they kept the appointment and could not even be bothered to come and take a look at our water heater. Talk about a disappointment! Now, I can only guarantee that I will not be using their services ever and will also never recommend them to anyone else. Sorry, but no love for ARS from me.

K B.

We scheduled ARS to replace our Heat AC system. Monday morning AJ and Bert(?) showed up with our new system. They worked hard all day and late in the afternoon the new system had been installed, tested and AJ was showing me how to use the new thermostat. Both were very courteous and professional. The old system was loaded into their trucks, and the area was cleaned up before they left. The next day we received a phone call asking if a supervisor could come look at the job they did. I was very surprised when I told him we had noticed a rattle type noise that appeared to be coming from the air return. He found a piece of duct work that was knocking on the wood frame. He went to his truck and returned with several screws and the tools he needed to repair and stop the noise.

Tryingto P.

DO NOT USE THIS COMPANY FOR ANYTHING!!! You guys literally destroyed my home, it's gone. It'll cost more to repair than it's worth because of ARS. Who cuts 6 notches in floor beams to run lines?!?!?!

Hope S.

KEVIN installed our second damper. He was nice and professional. ARS is a bit pricey and there are some things about them I don't like but Kevin was great.

Kim W.

No rating as we sent the representative away without any further engagement or work being done. This zero rating then is based upon an interaction with customer experience only and not based on a product performance experience. We were working through Home Depot and trusted them to send someone reliable and trustworthy. Upon the initial consultation concerning replacing a tankless outside water heater, my husband was like, """"No sir."""" """"I've done my research and the prices you are quoting are outrageous even if we supply the unit and hardware."""" """"We will not be going any further."""" I told my husband the reviews for ARS on Yelp were not good ones. It makes me wonder why Home depot would risk their own reputation by supporting this company. It does not leave us with a lot of faith in whom Home Depot suggests as contractors for services.

Wanderin C.

My AC went out on July 14, 2023, and water was pouring out of the ceiling in the hall closet. At approx 430p at 88* inside, I turned the AC off and called ARS Rescue Rooter. I was told that someone would be out sometime between 5 pm and 8 pm. 8pm rolled around and ARS had not arrived or called. I called them back and was told they would contact the tech and have them call me to give an ETA. I waited until 9pm, (inside house now at 92*), and asked what was going on, that no one had ever shown up. I was told at this time that they would call the tech again, but it would prob be better to reschedule for in the morning. I told her this was crazy, that they are supposed to be 24/7, and I had been calling since 430, it was 92* in the house, I have asthma and two geriatric dogs, and now at 9pm, I have to try to get a hotel for the night, because no one could show up or call when I had an appointment. No thank you ARS. Due to your professionalism, and 24/7 no service, I am out an additional $249 for a hotel.

Susan P.

I am not sure how to approach this other than to post on yelp. We have had multiple repairmen out for our two month old $11,000 AC unit. This will be the fifth service call in two months. We have asked for callbacks from the manager and have received none. The tech even put it in his notes for the manager to give us a call about the issue. This last call my son had to help, since it was a two-man job and you only sent one tech. The issue with my AC is not being addressed correctly. Dispatch can't help me because they seem to be the only ones I get a hold of when I call. Please make this right because you haven't yet. My only other option is if this isn't fixed on your end is to take it elsewhere legally. Obviously it's something with how you have installed my AC. . Still waiting for a manager to call me. The last two text put it in the notes for the manager to call... no communication as of yet.

Ryan F.

Called in a plumbing back up at my restaurant at 2:30 in the afternoon and was guaranteed a plumber same day. I called at 5:15 to confirm they were still coming out and also confirmed i would have a plumber same day. At 6:15 I got a call informing me no plumber was coming out same day. The lady on the phone proceeded to get snippy with me and i eventually hung up because she absolutely no help.Unacceptable business model. Wouldn't recommend this place to my worst enemy.

James M.

Raul Lindsay, the plumbing technician, was fantastic! He can prepared with more than enough equipment to handle my plumbing concerns & needs at work. He assessed it, gave three options and I couldn't have been more relieved to hear it wasn't an emergency. He was very professional, informational and had a great chairside manner.

Brent L.

ARS was very kind to us when our Nest thermostat went bad. When I called, they informed me that the warranty through them had expired but was still covered through Nest. In stead of them making me go through the process, they came and replaced it for $50 and it only took 2 days. I would definitely recommend them for all your hvac needs