ARS / Rescue Rooter

Ken C.

In January 2019, I contacted Home Depot for a HVAC installation and I had ARS Rooter install a HVAC unit. The following March 2020, there was no cold air coming out of the vents, so I contacted ARS Rooster. A technician came to my home and he said something like """"there might be a leak because there was no coolant in the unit."""" He put coolant in the unit and left. I paid $59.00 for this service. Sometime later in June or July, I contacted ARS again due to a decrease in cold air coming out of the vets, a different technician showed up saying """"everything seems fine."""" He measured the temperature with a laser and left. Throughout the season, I noticed that less and less cold air was coming out of the vents. I stopped using the AC in the fall of 2020. This March (2021), it happened again, there was zero cold air coming out from the unit. I contacted ARS and a technician came to look around. He told that I have a leak with zero coolant in the unit. He mentioned there were a leak through a transfer valve. I paid him a $99.00 diagnostic fee. A week later, a different technician showed up to install a switch on an outside unit, I don't remember the exact name of the switch and it may cost me up to $1600.00. A week later, a different technician showed up for a switch installation. He told me that my unit doesn't have a switch. He diagnosed a leak at liquid line filter dryer. He left without any work being done. I had to call back twice to find out what was going on. After three weeks, a technician came to install a new filter. It cost me a total of $500.00. The leaks happened during the first year of installation. I didn't have any evidence until the following summer. A technician filled the unit with coolant to stop my complaints. I installed a new HVAC unit, so I do not have to worried about AC, but since the installation, it was been nothing but a huge problem. I think I am being scammed by ARS Rooster or they have a lot of incompetent technicians working for them.

Robin G.

run from this company don't walk. Buyer beware. Started job to replace my entire HVAC and ductwork in February on the 26th. It is still incomplete it is now April 13. Multiple no-shows. Shotty work. Failed inspection. Integrity zero

Robin G.

stay as far away as possible worse company I ever allowed in my home to do any kind of work. Started a job to replace an entire split system heat and air in my home on February 26th it is yet to be completed or to pass inspection. I Get No Satisfaction from their quality team both here in Charleston and in their corporate office in Tennessee Cynthia their customer relations supervisor and Stephanie here in Charleston always seem to be shocked that I've had five no-shows no return calls half the time out of Stephanie and now I think I'm blocked from the website and I think I'm ignored when trying to call them.my job failed inspection I had to have somebody come in here today to get air conditioning because it's 90 degrees outside imagine what it's like inside

Robert B.

ARS was scheduled to hook up our new sink through Home Depot. They did not show the first appointment no phone call or anything. We had to recall and reschedule. No reason was given as why they did not show up or contact us. We made a new appointment from 11-4. They showed up at 10:30 that night. Sink leaked immediately and we have had two no shows and zero calls from them. Horrible customer service.

Stephen C.

This company sucks. They were called for an annual heat exchanger tune up/cleaning. They sold us on a package you pay $14 per month and they will also look at your plumbing. We said OK. The very next day our sewer line plugged. They charged $450 and removed the toilet to snake. They suggested we pay extra to have an outdoor cleanout installed. I declined. Later I found it was already there. No need to pull the toilet at all which of course cost extra. I canceled their monthly bullshit service and they stopped charging me. A few months later they started charging me again. They are crooks. There are enough complaints out there we could easily start a class action lawsuit against them. If interested email me [email protected] They scammed and overcharged me, plugged my toilet, then charged me extra for not having an outside cleanout which I have.......so corrupt. Promised a manager would contact me to resolve the issues and no one ever called. They need to get sued and pay for being so corrupt. Run from this company.

William L.

!!!RUN DO NOT GO WITH THESE GUYS!!!! !!!DO NOT GO THROUGH HOME DEPO TO ACCEPT ANY KIND OF INSTALL CONTRACT WITH THESE GUYS THEY SHOULD NOT HAVE ANY AFFLIATION WITH THEM PERIOD!!!! (Not blaming Home Depo for ARS's shoddy work and poor customer service) Got a contract on 12/16/21 to install the following Wednesday 12/23/21 they came out pulled out old unit and installed the new unit. (split system) Ordered a unit that was suppose to have a air purifier filter and a UV light sanitizer (to keep machine clean) built into the unit. Upon running the system for a day or two we started noticing an ordor coming from the unit permiating the house (Christmas day), and reailized it was coming from the newly installed unit...turned off the unit and smell went away. Called ARS they claimed it wasn't their unit and that we needed to get the ducts cleaned... Called a company to come get ducts cleaned and upon surveying the unit the cleaning guy stated that we didn't have the air purifier on the unit that was supposed to have been installed in the unit upon installation, and when he went to inspect unit one of the screws came off the unit in his hand (it was stripped), and the hole under the air handler wasn't sealed. And didn't think the vents needed to be cleaned. Then the rounds of calls started, needless to say, after calling the company, and the area manager multiple times, and not getting any kind of resolve the whole until will be dismantled and removed from my house I do not want it nor their excueses...or lack there of... Again DO NOT ACCEPT ANY KIND OF """"PROMO"""" or servcie contract from these guys....they won't stand by their product or hold to any kind of customer service standard(s).

Russ G.

BUYER BEWARE!!! I will never use this company again. First time using them for same day service, they showed up 3 days later. Second time using them with an appt 8-noon. It's 3:30. Waiting on an electrician and a plumber. 3 phone call messages later and still not here nor a call back. Tried to say they called at 7:20 and 7:40 am. Read the news on my phone from 6:30-8:00. Baked cookies with family from 8-2:00 using recipes on my phone. NO PHONE CALLS CAME THROUGH MY PHONE FROM ANYONE IN THE ENTIRE COUNTRY THIS ENTIRE DAY. So that's bullshit.

Cornell S.

ARS came ref by the builder of my new (in 2010) home...So by unknowing default I dealt with them...While under warranty they claimed they replaced a damper (I replaced it today 12/21/20)...They had not replaced it merely made adjustment to the original...In 9/02/16 they found a bad blower motor (true)...Consequently we notice that the evaporation coil which due to it metal properties was severely rusted...On 9/08/16 they replaced it without cleaning out the debris caused by the removal of the blower motor which vibrations loosened rust on the evaporation coil which the professional sent did not recommend replacing it...For six months my wife and I inhaled trash and debris with unreasonable amounts of dust thru out our home...On 3/24/17 I had them return after I went upstairs in the attic removed the panel and viewed the issue myself....The mechanic sent was not the one who performed the blower motor install, but I had to pay the $89.service fee in spite of them being part cause of the problem...I have never dealt with them again!!! But today decided to tell them of my discovery when I replaced the damper they claimed to replace under warranty... I told the young lady I was headed to Yelp to write this review, no action required on their part just a heads up... Given their 2 star rating, now I understand why another young lady called me, presented herself as a customer service manager and stated that she heard I ask to speak to a manager...I had not!!! When I told her of the damper I had just replaced and said it was the original, she asked how did I know whether or not the original damper was replaced when they performed the job...hmmm!!! I told her I know because I was there as I was today...When I told her the mechanics here today verified its original install hearing this she asked who performed my install (none of their business of course)....At this I ended our conversation as I did not ask to speak to anyone and may not have written this had she not attempted to undermine my intelligence... Oh yeah, I called ARS for a quote on freon in 2019 and I was told that they didn't give quotes for how much $ per pound, an easily known factor based on type of unit and freon application...Nope!!! Have to pay $89. to have the tech come see what unit type and tell you the price (Not true)....When I mentioned that to Ms Mgr today she attempted to tell me differently (didn't work out for her)...If they have all of the unit info on file, why would he need to come and make that determination? (They would not)... Not too trustworthy at all... Play at your own $$$ risk!!!

Kelsey L.

I never write bad reviews but this one warrants one. We had a very bad experience with ARS. Hired them to install 2 HVACs at $12400 total. They charged my card in full. Came on a Friday and removed the old units and left the house. Zero communication as to why they abruptly left or when they would be back. Called the sales person and he said don't worry they will be back tomorrow (Saturday). Saturday at 1 they still were not there. Sales person told me they were at the house working on it. I let him know that I was at the house and no they were not there and had not been there. Mind you they had already taken the old units and left a huge mess. After calling the office several times (you can't actually reach anyone just their Myrtle Beach call center) and calling our sales person with zero reply back from anyone, they finally called me back Saturday at 7 and said they didn't know what happened but they would be out on Monday to install and would call me Monday to make sure everything was ok and talk about a credit and asked if I hadn't heard from them by noon to call back. The crews did come out Monday and finished the units (left a mess) but of course I never heard from anyone and when I've tried to call, I receive no call back. I will be calling my credit card company if I don't hear back as promised. This is the worst customer service I have experienced in a LONG time. I would go elsewhere for a purchase as big as this. Would not recommend

Terri B.

These people are beyond horrible. What's worse, they don't care. They have their business referred by Home Depot so they rely on one time customers only. I spent nearly $40,000 on 4 air conditioning units and assorted plumbing. It took them over six months to properly install the systems - they did not work. It was only my weekly calls to them and my complaints to Home Depot that finally forced them to fix the issues. Communication is horrible, customer service is non-existent, and management refuses to call owners with complaints. There are so many reputable plumbing and HVAC companies out there. This is not one of them. Run the other way.