ARS / Rescue Rooter

Diana M.

We purchased a new HVAC system from this company about 5 years ago, so when our unit began making loud noises we called them for the repair. We paid $278 for the non-emergency service call and diagnostic fee and were told the fan motor needed to be replaced. We were also told the part was under warranty and had to be ordered, and we would be charged for labor only when the part came in. The tech came this morning and replaced the fan, which took less and 1 1/2 hours to fix. We were charged $510. I expressed my concern about the amount and verified again that we were not being charged for the part. The tech confirmed that was accurate and said that the charges were set by corporate and I'd need to discuss it with them. When I asked for a receipt and itemized invoice I was told it was in my email. Sure enough, a receipt was there but no invoice! After several phone calls (and no invoice) I finally spoke to the """"quality assurance"""" person. Now I completely understand being billed a full hour for any portion of an hour, but that still means we were charged an hourly rate of $255 per hour! Her """"excuse"""" was that """"you need to understand that you are also paying for orher things like the technicians' expertise."""" """"Which is why I need an invoice! What other things am I paying for?Because apparently expertise is """"extra"""" with this company."""" She finally admitted that we were indeed paying $255 an hour! When I questioned this rate she just said, """"Well, thats what it is."""" We should have been given an invoice prior to requesting payment; I have never dealt with a company that did not provide one at the time the work was completed. Our questions of exactly what the $510 paid for are still basicall unanswered, as they are likely trying to find a way to justify those exorbitant charges, because there's no way we should be charged that much per hour! If you value your money I would not recommend using this company!

Jo W.

Tried to get an estimate for an install for a electric water heater, they gave me a time of 1-5 they got here at almost 8 at night then proceeded to give me an estimate for a non existent model# from Home Depot and I wanted a unit from Lowes. Called repeatedly to no avail even called Lowes . I am back to square one. Buyer beware dont get scammed by unethical non transparent estimates, and their customer service is just as bad because I could not get an honest answer form them. And to kick it off the curb they use the managers license#. just a bad deal from start to finish.

Carolyn K.

If it were possible to rate this company at zero I would. I was approached by their representative while shopping at Home Depot. She asked I they could come out to replace my whole house heating and air unit. I told her I didn't need a new one. I said I wanted ours serviced to work more effectively. She then recommended their $59 AC tuneup service, which she could provide to me for $49. I scheduled. The serviceman came, removed two side panels. hooked up a device with two gages to something, told me to feel how hot the compressor was getting and recommended I replace the entire unit. While I was inside the house he removed the circuit breaker and put it in the panel upside down. I asked if I should turn the unit off at the thermostat. He said that would keep it from overheating. I paid him, but he asked again if I would buy a new unit. This was the classic bait and switch. The next day, another company cleaned the coils released excess pressure from the lines and it works fine.

Edward W.

Replacement of residential HVAC. Great product so far... Poor service and follow up after the install. Made five contacts in a single week, five promises for follow up. Nothing. Contacted HQ will see if this sale matters. Not the best option for those of us in the Military community. Follow through is a basic for any mission

Tom H.

Contracted to replace heat pump and air handler that failed. Project was never completed- I didn't sign-off on it but contractor never returned! Cost of missing hardware is in excess of $500! Workers left GARBAGE in my attic- including food cans + wrappers! Salesman didn't apply the $99 inspection """"credit."""" Company won't return my calls. AVOID this company and go local- I wish I had!

Mistie M.

We had a nice meeting in our home with the salesman, he discussed our options. We really needed a new system as our was 12 years old. We got approved on the spot for a new system, scheduled the install for a couple of days later. They showed up on time, and they completed the job by 3 pm. They cleaned up and removed the old system. The air conditioning felt amazing and worked so silently, we could hardly tell it was on except the temperature got to my comfort level within hours. I am more than happy, I am grateful since I am retired and spend a lot of time in my home. Thank you so much for your help!

Camille C.

Worst service ever. Continuous run around on completing installation after nearly four months and over $10,000. Three failed inspections later I remain on the back burner.

Cliff W.

As others have said, service is ok once someone shows up. It took two days and two reassignments to get someone to show up. Dispatch system sends false messages saying that you are next and a tech is on the way. Only a phone call from the tech means anything, and chances are, he's going to want to reschedule from 8pm to noon the next business day, or 1pm, or 2, or whenever he gets around to it.

David M.

ARS of Charleston SC never showed up or even called. Still waiting. Brought plumbing fixtures from Home Depot in Mount Pleasant which included installation. Home Depot uses ARS as their installer. Home Depot has no control or even cares about installation. Both companies are poor at best.

Richard F.

I was a customer of ARS for about 20 years. 2 years ago I had them install a complete new unit. Upon their recommendation I increased for a 17 to 20 seer rated unit. From the start there were problems: it was not installed properly, there were massive air leaks, the drip pan was too small for the new unit and there were water leaks and so on. It never got any cooler than the old unit. I tried several times to talk to the manager and he was never available and never returned my calls. After a year of trying and numerous service calls with no joy (labor warranty expired) I got a recommendation from a friend and went with another company. What I learned: The connecting duct work was too small for the increased capacity of the new AC. The zone system (that ARS installed earlier) was not compatible with the new AC. The wiring and the heater vent was not done in accordance to code. And so on and so on. Through out the years (20 years) I was using ARS for twice annual service calls, there were some great technicians but the majority seemed to just come and pulled a fast service. BOTTOM LINE: DO NOT USE ARS.