ARS / Rescue Rooter

Natasha V.

Josh could not have been more knowledgeable about what was going on with my HVAC unit. He spoke with me over the phone since I was at work. He explained precisely what was happening, potential future issues, and a few solution options. He did not once make me feel stupid and was very polite as I interrupted him with questions. I was a customer service manager for many years. People like Josh are few and far between on the front lines with customers because they tend to get promoted quickly. I imagine this will be the case for him. And he deserves it. Kind, Knowledgable, and PATIENT. He is a 10.

Phyllis D.

Chuck provided excellent service. He made sure the job was done properly and cut no corners on installing my new thermostat. He is very professional and kind. He is the only technician I want to come out and service my unit. If you are looking for the best possible HVAC technician, Chuck is the man!!

Dee M.

Chuck provided great service! On time, professional and very thorough. Gave me some great tips to keep my system running properly and efficiently. Highly recommended.

Andrea R.

KImberly H. was very helpful in connecting me with higher level tech regarding my heat problem. She was patient and continued to call the tech until he was free to call me. I very much appreciated her friendliness and tenacity! (note: this account name does not represent my ARS customer name)

K S.

I got a $39 contract to service my AC. They were supposed to call within 48 hr, which did not materialize after 48 days. After much persuasion, they finally came (Waited from 3:30 to almost 4 before a rep came) and spoke arrogantly and stated that this charge was only for evaluation of the system. The service guy then left saying that there was a short circuit somewhere and that he did not have the equipment to test it. I would easily rate this as the worst AC company I have worked with.

Duane B.

Roberto was very professional and efficient. He was in done and gone within an hour.

Bill K.

Worst customer service I have ever experienced! Failed to show for appointment. They did call to inform me that they were running behind but would be sure to take care of me today. Two days later I called them to cancel and request a refund for the service agreement payment made. I called again the next day and the person I spoke with said I needed to put in an email the reason why I wanted to cancel and that I was requesting a refund. I did this on June 27,2016. On July 15, 2016 they charged my credit card another payment. I have sent two more emails to them and as of August 04, 2016, I have not heard a word from them. I will not use ARS ever again!

Stephanie S.

Our AC quit working this past July, which is on record as the hottest month to date, at 6 am I put a call into ARS for a service call. I reached their call center, they advertise as a 24 hour service business, and was told to expect a call back in 30 minutes. An hour and half later, I called again, they were only able to take a second service call, so I left the same information again. At this point, I called a second service company, Pardee Heating and Air. Ten minutes later I received a call from dispatch for service, it was from Pardee Heating and Air, they were sending a tech out to my home. To this day, 15 plus days later, I have never received a call from ARS! Pathetic!!!!

Matt C.

The worst customer service experience of my life. Total rip off. I paid for the """"Home protection plan"""" that covers preventative maintenance and guaranteed service within 24 hours. I got neither. I do not get calls back. A/C not working despite 10+ visits in 2 year old 3 BR house. Every time they come out they """"have to order a part"""" which takes a week and then they never call back. The incompetence is maddening.

Joyce A.

I recently scheduled an appt. with them on Wed. June 23 as I noticed the a/c unit was not cooling the house. I received three calls from them on June 24th to verify the information I provided, the second call to advise they still had me scheduled between 12 and 5 and then the call from the technician to advise he was on his way. Once he got there he sat in the truck for 15 minutes. He inspected the outside and the inside units and advised the entire system was froze. He said he could do nothing but allow it to unfreeze. He then said I could run the heater to unfreeze it for a few hours but he obviously was not willing to do that because it was close to time to get off. I paid my service fee and he said he would be back tomorrow between 12 and 5 again. Since he was suppose to be the professional I listened. Well on the 25th I called the office at 2pm to see if they still had me scheduled and Stephanie advised they did. Well I waited and waited. At 4:15pm I called back advising that it was almost 5 and I had not heard from anyone. At that time she advised that they attempted to contact me by two numbers, numbers that were under my service contract from when the house was built in 2009, not the number I had provided them on Wednesday. She said, """"I am sorry ma'am we did not have the right number for you, all the while I am getting a survey text from the business at the number they said they did not have while we are on the phone. She asked do you want to have someone to come out on Saturday, I said no I want someone today because I already paid yesterday. Stephanie said okay a dispatcher will call you when the tech is on the way. I waited unitl 7:30 on Friday and no one called or showed up. Then on Saturday I get another survey call from the number they said they did not have. I am so DISPAPPOINTED in this business. I wish would have read these reviews prior to calling them.I don't usually do reviews but this lack of concern and out right mishandling of business with no apologies is unacceptable and if I can prevent anyone else from this headache I will. I am going to do my best to put my concerns on display about the lack of professionalism of this business. Heat/AC and plumbing are serioius concerns.