ARS / Rescue Rooter

Robert S.

Used them twice in the last couple of years, the second time the office called a half hour after scheduled time to cancel and reschedule for the following day, Had to leave work early 2 days in a row to get my A/C system charged.Also, technician was supposed to give me an estimate to replace the entire system...never heard from them.. Anyway, currently, I made an appointment between 2-4 to get an estimate just a few weeks ago. The guy shows up 2 hrs. early and by the time I got his message I had to rush home leaving work early yet again to A huge verbal estimate of 15,000.00 ..He says I""ll have the estimate to you on Monday which was 3 days away..Never received it, called and asked and he said I don't know what happened to it..waited 2 days, called again He said send me your email address just to be sure...still nothing...Texted the next day ...nothing..3 weeks later nothing.Time is valuable to everyone ,don't waste mine....

Gaurav B.

Got Lennox AC with heat-pump installed in April 2021. Since then already called ARS 15 times, having engineer visit us 4 times for AC remote not able to communicate with AC. Unfortunately, there is not many options on the head itself to control thermostat. They replaced the remote after many calls as they thought that was the problem but later advised circuit board for AC needs to be replaced. Did many follow up calls to get circuit board as well and get a status. I was told that service manager has been informed but no timely resolution. This summer I spend many days on 85F+ room temperature without AC as concrete resolution was not provided for last 4.5 months since the installation.

Maya Z.

Technician came out and said that the whole HVAC system needs to be replaced for $13,000. Did not give an option to repair. The next day, a different company fixed it for $500. Very unethical. They are in the business of selling not repairing.

Crystal C.

Don't hire this company. They promise you they can do the job, and then the weekend before the Monday they are supposed to do a complete central air conditioning install, They don't notify you when they will be there on Monday morning. The salesman, Marc Elliott, is to busy to return his texts and phone calls in a timely manner. Your support dept. supports the employees not the customers.

Naina S.

Never ask them to do any work with out. This company does an awesome job taking away you money. I have an just under 5 year old lennox high end systems. And through home depot asked for the tune up service. I had an observation to these company prior service and that sounded an alarm for me. I always believe on second chance. This time they want to charge me on for Freon gas refill for about 3 lb. For such machines you must not be spending on refill until you discover the leak. He said that he fill up and look for next year. OK. He said it cost 194 for first lb and consecutive to be 174. For some reason i remember that many years ago my friend was chart approximate that much money for doing such work. OK.. I paid of and he left he house in 40 mints of all work. Nice.. Luckily I happen to talk to my friend who told this is not right. He specialized on these systems. I called few other Lennox authorized companies and the chart difference is huge. This company charges thr retired R22(~$150) gas price for the 410A gas($3-5). Check it up yourself. This is a huge scam. Please do not do any work suggest by these people without evaluated. Three year ago i was asked for clean up charge on the vents. OK i did. After that i went on with my many friends who also new home owners just to take care of things. But i observed the day - night difference on my vent vs their vents. OK a good learning. This time its a complete scam by these people. I try what so ever best to make this aware for other people. I'm not saying about the technicians, if the company ask them to look for money always, its not the place you need to end up with. Just be aware and educate yourself, avoid falling on this company trap. They never coming into my home ever again.

I don't review a lot.. but this one surely pushed me to let save many others.

Jim R.

ARS serviced our ac system recently. We use ARS for all of our heating/ac needs and this service was typical of all the others which is to say excellent. The staff are friendly and professional and always willing to answer any questions we may have.

Paula K.

We woke up to our Thermostat clicking and my husband called them to get our thermostat which was easy to dx replaced. The tech came and he of course had to try to dx it anyway at the cost of $135 to just walk in the house. I as told by their CSR person this was his fee for driving to my home. Please note in 2008 we paid them 12k to replace our gas heating system and in 2014 another 6k to update our AC. Anyway we needed a new thermostat which cost retail about $58.00 and they charged us 263.00 ! for the replacement of the thermostat and also 135 a total of $398! THey never quoted part costs, nor labor costs for a twenty minute job. NEVER EVER EVER use this company. They do not quote labor or parts and double charge for dx and then additional fees for outlandish labor. I called them and asked them to take off the 135 for the techs drive to my house and dx fee and charge us only $263.00 which is basically $200 for twenty minutes of labor. I am reporting them to the BBB too. You are now aware of their unfair business practices.

Paul Z.

Had to have some dampers replaced on my system. The ARS technician came and explained that the job was a big job because he had to remove the exhaust and inlet plumbing, as well as other items that prevented one of the dampers from being removed easily. The quote was $1670, which I thought was high, but given the extensive amount of work involved, I agreed.

When the technician return for installation, he cut the duct from the bottom and easily removed the troubled damper. No plumbing work or removal of any other items was required. He spent less than an hour on the site.

Naturally I called ARS to discuss the bill and to ask how they arrived at that number, since they provided no parts or labor costs on the invoice. The ARS rep explained that their hourly rate is $416 and that the charge was for 3 1/2 hrs. He also told me that they don't quote costs because they are a flat rate company.

Buyers beware!

Jeff M.

Scheduled an appointment with these guys from 9am-12pm. I got a call from the repairman after 2pm. said he couldn't find parking and I should call another company. I rescheduled my whole week around this appointment for it to be cancelled when he was a block away for a lame excuse. I was standing in an empty parking spot that I was holding for him but he called after he already left the city and would not return. Lost my business that's for sure.

Edit: re: response below: make things right? I don't think you'll be compensating me for a days pay since I waited all day to be cancelled on. I already booked another company as your repairman suggested.

Kristen R.

ARS was great to schedule a seasonal service with, however, anything outside of that has been an awful experience. Had to replace my a/c condenser. ARS came out and left a quote for me. I was told that I could finance it with HomeDepot & that if the Rep from ARS called in with me, it would simplify the process. Fantastic! I scheduled June 1st @ 8 am with the rep. Night before he told me he would be there until 9 am. Not a big deal since I didn't have to leave my house until 10 am for work. Was then told the morning of the 1st that the would be closer to 9:30 am...feel it was cutting it tight time wise but he assured me we would have plenty of time. At 9:55 am I sent him a text and told him we had to reschedule. He said he would be pulling in my driveway in 5 minutes and I all I had to do was sign a form...umm, what? Sign my name to a purchase that was $6,400 without having my questions answered. No way! He showed up as I was leaving and acted as if he had no idea why he was meeting me. I told him it was to go over the quote, the work being done, the call to HomeDepot...he was clueless. He said he could come back later...no can do since my schedule was booked. A phone call to ARS to complain and they had a manager call me on Monday. The manager came to my house, answered my questions & assisted in the call to HomeDepot. Install was on the 4th. I was called after the install and told I needed to sign paperwork (sign off on the install??) and that they had to do a quick service (not sure what for) and they said Saturday morning of the 8th at 9 a.m. No one showed up. Wasn't surprised by now. Received a call a couple days ago from ARS...they need my signature still. Made an appointment for Wednesday, June 26th at 5 p.m. Guess who showed up??? No one! Their business card states ""United by Exceptional Service"" I think they mean Lip Service! No idea why this keeps happening and I am beyond frustrated. I almost wonder if they think single parents may not know any better. I used to give my clients their contact info...no more. There are plenty of other companies around who would be happy for additional business and customer service. I omitted names of reps so as not to throw them under the bus any any more than I have.