ARS / Rescue Rooter

Brian B.

Aaron and his team did an outstanding job of installing our tankless hot water system. His team was very professional, prompt, courteous and knowledgeable. Aaron was very responsive from my initial interaction with him and this continued through job completion. It's refreshing to interact with a company that embodies all of these qualities and this consumer is very appreciative. If your looking for the ""right"" HVAC company, look no further....Aaron and his team are it!

Lisa B.

This company was going to charge me $2,953 for steam boiler maintenance. I missed a year when it didn't get cleaned but it should have only needed a couple of cleanings and minor repairs (the boiler is only 7 years old). I asked my plumber to give me a second opinion. Here is what he wrote:

""Lisa,
I am sorry to see they are trying to rip you off. The employees must be on a commission.

A thermocouple goes for $34.12 not $164
Main steam vents cost $44.09 each not $137.00
Radiator vents cost $24.50
McDonnell Miller low water cut-offs cost $325-$350, not $1,100.
Boiler drains themselves cost $16.00 each, not $300; rough guess on a tee would be $15.00...but why do they want to install drains?

We charge $134.00 per hour. My guess you may have 2-3 hours.
A thorough cleaning will include checking all radiator valves and vents. We replace the vents as necessary and repack any leaking radiator valve. If the boiler is real dirty it may require a few cleanings..
You do not need a service program. Just money in their pocket
All steam boilers need to be serviced yearly

Also, I did a quick search for Nest products. You can get them yourself and there is a Mass Save rebate. Do not buy them from him at $603. If you register with Mass Save you may be able to get Nest from them.""

So why didn't I go with my tried and true plumbing company in the first place? Because I got a coupon from ARS. Beware the coupon... and ARS, the rip-off artists.

Claudia S.

This company was recommended to me by a friend for central air. Last fall it was installed - very sloppily, I may add. This summer we turned it on - and it didn't work! 4 service calls later it worked. Now it's summer, and one of the pipes is leaving profusely onto my flat roof - which surprise surprise - is now leaking. They put the condenser on it, and it leaks now! But of course that wasn't their fault! My roofer said it was, but I can't fight them on that. Now I am waiting for a resolution of the pipe that wasn't placed properly. Oh, and the tech was dragging ladders through the house,tracking dirt on my hall rugs. And lastly! they were supposed to file papers to get energy credits- and of course that never happened. STAY AWAY!

Steve L.

Overpriced, poor quality workmanship, did not install heating system up to code, plumbing inspector made them come back and change out all of the venting pipes which was not done at installation. Always get a couple of more quotes before doing business with these people. That's just plain good advice for any first quote. I learned the hard way

Gordon M.

Tech not helpful at all. Kept trying to upsell (new furnace, duct cleaning, new this, new that). Not forthcoming in what was done for a $200 heat system tuneup. System working no better after the tech left. Will not use again.

George D.

For the past 16 years I have used ARS to service my heating, air conditioning, and hot water heater. I have done their yearly tune ups with out fail and without issue up until 2 years ago, but honestly back then it wasn't as much of an issue until now. Three weeks ago ARS called me about a prepaid heating tune up. I told the lady that called me that I was pretty sure I hadn't had a prepaid tuneup, but she assured me that I had one. So fast forward to yesterday. They come and do the service and say that the heat exchanger has an issue and it's either time to replace it or the whole system. The heat exchanger was a $1800 job and to replace the system was like $5,500-$7500. Now this is where things flow into the issue before. They had come out 2 years ago to service my AC said it needed to be replaced. Both systems before that point have always been running correctly with no issues. The AC I decided to wait until it died, and 2 years later it's still running without issues. So this time I decided to call them to figure out why after years of no issues at all did both systems suddenly come up as being needed to be replaced. Long story short after speaking to a manager I was told. ""We didn't tell you you have to replace it, it's just old and it's recommended to replace it"", and I guess while that is true I'm still left sitting here wondering why I should spend over $5500 to replace a system which has worked fine for years, has no issues, and the only thing wrong with it is a heat exchanger which the tech, couldn't even tell if it was cracked or not just that the flame was a weird color. And when I mentioned that I was going to have someone else look at the system they responded ""why would you do that the system is working fine.""

Then the kicker is about 30 minutes later ARS called back saying there was a clerical error on the appointment. It wasn't prepaid, and how would I like to pay for it.

Then Linda at ARS did call me to apologize for the whole ordeal after this review. The clerical error was indeed a clerical error, which they're not holding me responsible for. Seems that when your a prepaid customer for a long time and then you skipped a prepaid things slip through the cracks, which I'm hoping in the future they will fix in the future. They offered a free tune up in the spring to give them another shot. Which I decided to do.

Went to schedule the free tuneup I was promised for the spring, and ended up speaking with Linda again, long story short their notes on the conversation in December seemed to be disorganized, and I was told I already got my free tune up. Too bad. So either their record keeping is horrible or they were just trying make me happy enough to get me to change their yelp review. Which I guess worked for a while. So I added this update to my review and I guess I will look for someone else to service my heat and ac. Guess the lesson to learn with these people is get everything they promise in writing because their records suck, and at least to me they really are out to scam you of your money, and will promise anything to you to get you to change your review.

And as far as the AC that was so near dead 3 years ago that it needed to be replaced soon. Fired up no problem again this year.

Figured I'd add another update to this review. Had another company take a look at the furnace this year. Surprise surprise. It's working at 100%.

Akash G.

Updating my review after my discussion with the customer service manager. The technician that came for checking the motor (which stopped working) was not aware that I came via Home Depot and was given special offer which is for Home depot customers only.

The fact that he came right away to check it whereas normally it would take days for them to give an appointment is something I should appreciate. I just think that he could have handled the communication in a better way so I did not have any confusion about the packages he was offering. The quote that he gave for condensation pump replacement was a bit higher so I declined the services and got it done myself for far cheaper.

They did do a great job in cleaning the vents, I was really impressed with the cleaning guys, they were very helpful and diligent.

I am changing my rating to 4 stars, 1 less because I think they could have handled the communication in a better way about the packages offered when the technician showed up for repair. Also pricing is a little on the higher side but you get what you pay for.

Ralph C.

Needed to purchase and install central air conditioning unit with tremendous urgency. Reached out to a number of different companies for quotes most didn't respond because of heat wave but of the few that did ARS came to the table with competitive pricing, great reviews and a willingness to work through the unique situation I was in. Mark, this sales representative was a class act responding quickly to requests for information and to help meet my needs. Upon agreement of the contract the installers came in the next morning installed and tested the system and completed the job in early afternoon. Their work was flawless and non-disruptive. The concern around installation and impact on those who are living there went beyond any expectation. Mark continued to check in well after insulation to assure that I was completely satisfied. I walk away from this experience with a quality air conditioning unit, a generous warranty, and the knowledge that I received a great deal.
It was the high level of recommendations that led me to finally choose ARS and I can tell you sincerely those excellent reviews really do exemplify ARS

Abhi G.

Very poor management of appointment scheduling. They missed their appointment and on top of that the lady on the call, was curt and of not much help. Please get your shit together.

Anita W.

I returned from a vacation trip to find my basement flooded. The condenser for the water heater and ACs stopped working and all the condensation from several days we were away spilled closing 1/4 of my basement. I called ARS and they were at my house within hours. There was some mix up with my status as a premium customer, which impacted the bill, but Linda at ARS took care of everything and got it all resolved in no time. Overall, a quick response from ARS and an exceptional customer service from Linda. Linda was great and is probably the best customer service person at ARS. If you have any issues, ask for Linda!!!