ARS Rescue Rooter

S R.

I'll just mimic what Patty said about women. I went to purchase a new stove and microwave from Home Depot and was solicited for a tune-up from an outside company. I felt, sure, I'll do it for $8.88.

They came to my home and within minutes stated that I had a cracked heat exchanger that made my furnace inoperable and he had to red tag it and he couldn't turn my heat back on. Mind you, it was 14 degrees outside and my furnace had no issues (visually or physically) before they arrived. My home heated up very well with no evidence of monoxide poisoning from my alarms. I only allowed them to come to my home by solicitation and now they are telling me that I will be in big trouble if I run my furnace because they tagged it for nonuse. They also said that I had bad bearings and hotspots on my control board.

My friend called several of his friends who are licensed in HVAC and have been working in the field for years and had them come to my home to inspect my unit. They both had many years in the business. Both said that they didn't notice any cracks in my heat exchanger with one saying that what they called cracks were really just hems (normal structure) in the unit. Both said that my furnace is older and it could go out but they couldn't give a time limit as there was nothing wrong with it other than being an older unit.

I contacted the company and they didn't act alarmed at all by my complaint and offered to call me back to have someone come and reevaluate my unit. They never called to do that until I wrote the BBB about their business. That same day, I received calls from about 3 people trying to rectify the situation. But the lady literally tried to make me feel dumb because I stated that I went out to purchase a furnace based upon their evaluation. She said, ""then why did you go and buy a furnace if both of them said that there was nothing wrong?"" I said, I went to do that before they came because they had me panicking to get my furnace back on since the man said that I would be in big trouble if I used my furnace. I figured that if I had a furnace there when the other people came, they could install it immediately so that I didn't risk my pipes bursting due to it being extremely cold outside.

They sent someone out to give me an estimate and the estimate was $10,000 for a furnace and air conditioner in which they never even inspected that. They gave me multiple estimates ranging from $4500 - $10500. The unit that I ordered from Home Depot was $930. So, you mean to tell me that labor is $9,000?

They are CROOKS and LIARS!!! DO NOT trust them!! I have reached out to Home Depot also to discuss this matter. They should no longer partner with them!!!

Marcia S.

I had the pleasure of having Logan come service my non-working
furnace on an emergency call basis. He not only quickly solved my problem but took the time to explain options going forward.

I have found that ARS and their personnel demonstrate better than average customer service. They do not make you feel like they are doing you a favor and go above and beyond which is uncommon in today's market.

Sincerely,

Marcia Smith

Jeffrey M.

Company called 45 minutes ahead of the scheduled 4 hour window. i was in the shower. 5 minutes later, ARS sent an email saying the tech was on his way. 10 minutes later I saw the truck drive by the house, but they didn't stop nor call. 3 hours later, I discovered ARS cancelled the appointment. Melissa was very rude.
Truly -0- stars for this company. I DO NOT recommend this company at all. Too many companies out there who are hungry and provide far better customer service.

Cassie D.

Our HVAC was humming on Sunday June 16th and we had a guy come out and take a look he said it was the blower wheel and motor and had to have parts ordered and would be delivered Monday morning... Monday comes it's like 2pm I call them and they said they couldn't get out there til Tuesday the guy was here two hours putting the part in and asked me when he seen me if it was actually broke bc it sounds like it's running (what the what???) I said Um yeah it's not I have it set on 62 and it's on 74... he ""fixed"" it. We give it like 30 hours for temp to drop bc it is insanely hot outside and I figured that could affect it as well... I call them Wednesday around 3pm I said yeah the repair they did isn't working our house isn't cooling down any... they said we can send someone out Thursday... here it is... Thursday and he took the door off the top and it's completely frozen with 3inchs of ice!!! So he coming back tomorrow once it's dethawed but still may not get repaired tomorrow if they have to order a part again I told him I need this fixed ASAP bc I have 2 special needs infants up stairs that have been insanely hot and fussy! It's been almost a week with no air! Never using these guys again!

chad f.

Service started off good, then came some issues. Had my main sewer line replaced in the fall. I had a concrete slab that they had to bust up to access the pipes. They had to jack hammer the basement floor. Was informed come spring they would bring out grass seed. April came around and brought some heavy rain. I come home to a flooded laundry room, which is where they had done the work at. I contacted ars. Was informed from them ""none of the work we did would cause that"". I had cracks under my washer and along the parameter of the walls. Water was seeping in. On top of that issue I had hairline cracks in the foundation walls. I had 3 different foundation repair companies come out and evaluate the issue. All 3 had similar questions. When was the main line put in... the fall. Did u have issues prior... no. Was told the disruption of the soil and the age of the house contributed to the issue at hand. I relayed the info to ars, and they more or less said I'm lying. The gravel they put in has receded and now there's a dip. I've contacted them a few times about this issue. The reply I get is ""I'll contact my manager and get back with you"".

Katie B.

Came out quickly to take care of my issue and offered a solution the previous company I consulted refused to do. Jetted a drain connected to my driveway and hopefully it will result in a permanent fix.

John L.

Absolutely the worst. Appointment set up for between 8:00 am and Noon. No call no show. I called, they said someone would reach out within 30 minutes. No call no show. I called again, said they were sending some one and the tech would call when he/she was within 30 minutes of arrival. No call no show. I called again, they apologized and said that this is absolutely un-professional and someone would be calling me and insured me someone was on the way. No call no show. 6:00 pm, got a call stating that I would have to reschedule for another day. Have to take another day off work. I'm not confident that anyone will show.

Kyle Orton K.

I cant even begin to describe how horrible this company is, it is the only company I have ever threatened to complain to the BBB. I have had the worst and nearly unimaginable experiences with them installing and maintaining my furnace unit. Their service workers are totally inept and have left us stranded with no answers and no follow ups (in the dead of winter with no working furnace because of a mistake THEY made). Now they have the audacity to call my phone 3 days per week to try and get more money from me for tune ups an maintenance, I wouldn't use them if they were the last furnace and AC service on planet earth. I rarely leave reviews and am understanding and trusting of most companies but this company in particular is the worst ive ever dealt with and probably will ever deal with.

Alex M.

BEWARE. YOU'LL PAY THOUSANDS FOR A JOB AND PAY THOUSANDS MORE FOR LANDSCAPING. Despite their satisfaction ""guarantee"", they add to contracts that they can destroy your yard, and are not liable for it.
In May of 2023 I had to have a sewer clean out installed for easier access to clogged clay pipes. During the process of this installation, the workers did not use proper equipment, recklessly tore up my yard, even managed to take 2 chunks out of a tree ON OPPOSITE SIDES. I still don't even know how that happened. They made no effort to preserve my yard carefully as they should have been trained to do. Ideally they were supposed to lay out plywood overlaying each one on top of each other so that they could place all of the spoils on top of the plywood while digging. After properly compacting in increments they would put the grass back that they cut out or level it off and if it was settled to where it needed more dirt they would bring in more dirt.
What they DID do,
They dug a huge hole in the wrong direction before finding the pipe and promptly breaking it. Despite having the trench box to get in and out of the hole safely, they did not use it. When their supervisor came, he asked ME if they had.
After the pipe was installed they proceeded to fill the hole haphazardly. And left an absolute DISASTER behind, including the flags just laying around. When I brought this up to the supervisor he offered to pick up the flags... when pressed he said they could come seed grass... for an additional cost! All the while he assured me this is how it's supposed to be. But my father worked for this company and knows their policies and procedures, he was absolutely horrified by the unprofessional work.
I tried giving the mound of mess more time settle, but the no man's land they left behind was so embarrassing I reached out with photos showing how lumpy and awful it all looked, knowing how expensive it would be to fix, I wanted a refund. Instead upper management offered to come seed the mound. I am not usually one to complain or argue with businesses so I accepted.
My Dad was still bewildered with the job and contacted local upper management as a former employee again to discuss the satisfaction policy and the fact that the job was not a 4k quality job. The man he contacted proceeded to argue with him to the point of inviting my Dad to come here from Utah to FIGHT HIM. I was so embarrassed by the conflict I reached out again to apologize and accept the offer for grass seeding and waited to see if it would be okay, and didnt want to press any further. Some time after the grass had started to pop up (they had taken some dirt away, seeded over the lumps of dirt), I saw that the hole was several inches deep into the ground on the sides. I contacted them saying as much, so they did a second grade and seed with soil. (Which I was grateful for at the time.)
Here I am in spring, it is unsalvagable and I will have to spend even more for landscaping. It's cracking along the edges of the mound and so lumpy we can even mow. It's frightening to walk on and frankly I'm terrified we'll be several thousand dollars out again if the pipe has settled wrong. I have refrained from poor reviews, I've tried to be kind, and I've tried to have it explained by a professional. I tried to contact them again about a refund to no such luck. They feel they've been accommodating, and I would agree had the jobs been done properly. However it was just messy mistake after messy mistake and I feel taken advantage of for having tried to trust them multiple times.
It genuinely has twisted me up to try to stand up for myself or feel I'm hurting anyone's feelings but, there it is.

Kathy W.

this is my second review of these people. Zero, they get zero stars.!! they did not show up from my scheduled appointment and then they started taking $20 a week out of my checking account. this started the 1st of February, so far. I've gotten $40 back but they owed me $60!!! I have tried and tried to get my other $20. I feel like I need to call the police because they stole money on my account without my permission.. I do not recommend these people do not use. They are very incompetent.