ARS / Rescue Rooter

Glen R.

Horrible staff!!! I was sitting out there waiting for my order. This guy showed up and started swearing in front of me. For a business, you need do a better job on background check and customer service. Getting job done is one thing, being rude is another thing!!! For the customer who may choose their company in the future, u gotta think twice before make a decision. Cuz u know, they may swear at you!

Heather M.

Unfortunately had a clogged toilet the night before New Year's eve and our landlord/management co was out for the holidays so had to hire a plumber. ARS was great - the woman who answered the phone was pleasant and gave me a window of 8-10am the next morning. Also they were running a little bit late and a nice woman also called me in the morning to give me a heads up. The only thing I would caution is they won't quote accurately over the phone. But if you get a quote on site and don't like it you don't have to hire them. My technician was also friendly and professional.

Fher M.

Stay away from this people, they are not honest. One simple cleaning costed me over 5 grand.

John D.

I would give them negative stars if I could. I called about 6:15 PM to have a main line unclogged at my rental property. They told me someone would be there in about 2 hours. Later, they contacted the tenant and said it would be after 9:00. Then she got a call saying they wouldn't make it out that night, did she want to reschedule for the next morning. They delayed me 4 hours to find a reliable plumber, which I ended up doing. I was extremely frustrated by this company. It looks like I'm not the first one to have this happen to.

David H.

It's bleak when your sewer backs up on a Saturday morning especially when you discover that your 90 year old pipe to the city in Hancock park needs to be replaced. ARS is a professional company and believes in training their people, and it shows: everyone of the individuals responsible to replace our sewer we're professional and courteous. Matt, Ken (the big guy) Francisco, Andy, Marco (Polo) and the entire ARS team were fabulous in that they kept us informed and followed through every detail.

It is refreshing to interact with such a professional group during such a traumatic event. They alleviated a lot of anxiety in responding to a major household issue; by educating and providing video of their work every step of the way. Delilah and David.

Jerry J.

Never showed for appointment
I called and they said they had a lot of appointments in my time frame
4 hours latter and no sign of a technician
You cant count on them
Update:
Used Angies list and plumber called immediately arrived in 1/2 hour

Izabel G.

Not sure why so many reviewers thought they were scammers. We had an urgent situation and they came within an hour (on a Saturday) and were reasonable. Anthony, the plumber was knowledgable, courteous, helpful and straightforward about everything.

jacqueline g.

DONT US terrible came late 2 hrs late i was told i would get a discount i had called other but could not come out now so i had no out of this it took him 10minutes $172 and that was with a discount

Don S.

I was not sure what to expect from Rescue Rooter but when my sewer system was cleaned up of all of the roots and a new sleeve in place it's as if I had a new house again! ARS did an excellent job and I could not be happier!

Bobby S.

Horrible plumbers trying to pull a scam on parts and repairs. Over charges for them as well. I don't believe that BBA stamp on the website is real