Arroyo Plumbing & Drain

Dee G.

For all and any of my plumbing, sewer, water, gas repairs or installations, Justin and Matt you guys are definitely the very best at what you do. Always greatful how you take care of my issues. !!!!!!! Thanks guys....

DeAnna D.

Paul Lee provided us with excellent service when every drain in our home was clogged. He was prompt, efficient, courteous and explained everything in detail to us. He did not try to ""up-sell"" us on anything and gave us options from which to choose. We chose to have the full job done and I am so glad we did. A ""simple"" routing did not do the job. Two days later, the drains were clogged again. Paul was right. We went with the clean out for the main line drain. All is well. Thank you Paul.

Stephen B.

I have owned this home for 40 years. Never, in all those years, have I had a worse experience with a tradesman.

The cause of the problem for which I called Arroyo was that the resin tank in my water softener had burst - this introduce the resin (a light silt/sand like substance) into the water supply. The circulating resin clogged every aerator and filter screen in the system.

There are 2 major steps required to ""fix"" the problem. The 1st of these is to bypass the softener so that the remaining resin could not be introduced into the system - this rather simple repair was accomplished quickly and effectively.

The 2nd task was to flush the resin out of all the water feed lines with the now resin free water. It was at this point that Arroyo totally failed me!

Problems:

I have 3 toilets and, fortunately, had on hand 2 new toilet fill valves. They successfully installed the 2 new valves, but failed to completely flush the resin out of the 3rd fill valve - this valve is still functional, but, because it was not completely flushed, now takes about 5 minutes to fill the tank to which it is attached. On one of the other tanks, while replacing the fill valve, he managed to damage the flapper valve so that it now leaks.

He did not completely flush one of the lines to the clothes washer so that it immediately stopped functioning.

In the master bath. I had a rather expensive ""pulsating"" showerhead. In the process of cleaning it, he over-tightened one of the parts so that the pulsating function was irreparably damaged.

The final indignity:

When I called to complain about the problems above the man who responded (whom I believe to be the manager or proprietor) summarily refused to listen to my complaints. He claimed that the cause of the problem was the rusting of the interior of the now 40-year-old galvanized pipe - completely ignoring the
fact that the material which caused all the blockage was not rust, but rather the resin from the water softener.

As evidence of the falsehood of this contention, I offer the following:

The pipe from the water meter (at the street) to the ""tee"" that feeds the water softener is galvanized. The other side of the tee continues, as galvanized pipe, to the cold water tap in the kitchen sink and has never clogged. Had the interior of that feed been rusty that cold water tap would have clogged.

From the tee to the water softener there is approximately 8 feet of galvanized pipe, and from the water softener to the water heater and to under the house there is approximately 10 feet more of galvanized pipe. All of the rest of the plumbing in the house is PVC (which cannot rust.)

Moreover, after the lines were properly purged and the water softener bypassed, there Is absolutely no evidence of further clogging.

Arroyo, as professional plumbers, showed a surprising lack of understanding of how a water softener fails, displayed a stubborn refusal to accept the actual cause of the problem, exhibited malfeasance in cleaning the showerhead, failure to completely purge several of the lines and, their $125/hour labor charge sum up to cause me to strongly recommend that they NOT be employed - find another plumber, any other plumber!

Tim W.

Lucky me. 8 hours before my holiday party and my toilet stops flushing. Mind you, this is the only toilet I have downstairs so if one of my guests accidentally used it, let's just say it'd be a 'crappy party' (i had to say it cause i'm of the age where puns seem to be funny and ironic).

In any case, I had just had the same toilet fixed a couple of months earlier by EJ Plumbing for $135 (who only has a 30-day warranty on their services) and was bummed I'd have to fork out the same amount of cash within such a small timespan.

Luckily I got into contact with Louis at Arroyo Plumbing and told him of my situation. How I had just gotten the toilet fixed for $130, etc.. (someone cue the guy somewhere playing the saddest song on a tiny violin), and instead of sending someone over which would cost me over $100, he walked me through how to fix the problem on my own. He patiently waited over the phone and while explaining to me exactly what was going on (even describing the parts of the toilet and what they were generally used for), until my problem was fixed.

I haven't written a review on Yelp in awhile, but this tremendously generous 'gift' can't go unrewarded and shared with the Yelp community. If you're looking for an honest plumbing company who isn't out there to rip you off, I whole-heartedly recommend talking to Louis.

I also want to add that this was over the weekend (today is a Saturday), and he obviously took his personal time to help me (I heard a baby in the background).

Thanks Louis so much!!!!

S W.

these guys are great. gave me an option to save a lot of money rather than biz as usual. These guys deserve 5 stars!!!

Jesse O.

I had these guys out three times to work on a root clog in our main sewer line. I chose them because the sewage backed up and started coming up our drains on a weekend, and after calling a 4 or 5 plumbers this was the first company to answer the phone. Every time I've called someone has answered and been helpful.

So the first good thing about them is they're responsive. I was also surprised at how on-time they were. They showed up when they said they would. My impression of them is that they are straightfortward and honest. The prices were reasonable, and they credited one visit if I used them for a bigger piece of work, which i did.

I didn't experience any of the negative things i was worried about when looking for a plumber with Arroyo. Just decent guys coming out to do the job. I would recomend them without worry.

Judith L.

Thanksgiving was on Thursday, and I had four little grandchildren, their parents, and three other guests either already at my house or on their way. Meanwhile, on Tuesday night just before Thanksgiving, a minor flood erupted under my kitchen sink. YIKES! I called Arroyo Plumbing, and Paul Lee came knocking on my front door precisely at the time they said he would come. He brought a new garbage disposal unit, installed it, tightened my new but wobbly kitchen faucet, and made everything all well again. Thanksgiving could go forward! And what's more: Paul was just great! He was friendly, funny, quick, and amazingly competent. I'm a big fan of Arroyo Plumbing!

David T.

Went to Lowe's to get a new garbage disposable, After getting sent to two places to try to make a appointment to have it installed I finally find the 'guy' who knows how to set up the appointment. He tells me ""I can enter your name in the computer and the install guys will call you in two days to set up the appointment, here is the card you should just call them your self tommrow""

Instead I bought the disposal and called Arroyo plumbing (who fixed a leek in my bathroom plumbing before) the woman who answers the phone was very apologetic that she couldn't get someone there till after 11:00 the same day! (I called at 9:00AM) That's what good service looks like.

So cheaper then what Lowe's wanted to charge me and faster too. Arroyo is my first call from now on.

Bill W.

I came back from 18 days away from the house, only to find out that my hot water heater was no longer working. I called Arroyo and they sent out a serviceman to the house. He took a look at the water heater, and figured out that it was still under warranty. He told me that his company doesn't have a contract with the water heater manufacturer, but gave me the name of another company that could do the repair work for me. So in the end, they came to my house, figured out how I could get the work done for free, recommended I use a different company, and charged me exactly $0 for the work. Wow.

Turk Y.

What a great & honest guy! I just called him regarding my garbage disposal problem . Prior to just jumping in his van and coming out, we trouble shot the problem over the phone and ""voila""..Problem Solved! Garbage disposal is back in Action. Didn't have to pay a penny, From here on he'll be in my speed dial..!!! Thank you Arroyo