Arrowhead Plumbing

Jeremy J.

I initially used arrowhead plumbers because they were who my home warranty company sent me to replace a broken sewage ejector pump. The sewage ejector pump is in our basement where my mother-in-law lives. We have had several problems with the previous pump and are very careful to only flush toilet paper in small amounts at a time as we understand that these pumps get clogged easily by anything other than toilet paper. I've had to call Arrowhead on a couple of occasions after installation as the pump failed to work and the basement would overflow with waste water. I would unplug it for a couple of hours then plug it back in and it would work. Finally, after this happened several times, I had them come out before the warranty was expired (The pump has a 3 year warranty and the labor had one year warranty) - but when they plugged the pump in it kicked on and worked fine. Since the pump was working they just left. They mentioned that there were some sanitary wipes on the back of the toilet and that those would mess up a sewage ejector pump if flushed. They must have made a note of it because each time I speak to them they bring up the sanitary wipes, which I have to repeatedly tell them that we do not flush. The issue of the backed up waste water has been happening more often so I called them to examine the pump. It was 2 days outside of the installation warranty, but I was told by the owner 2 times that as long as there were no sanitary napkins in the reservoir that he would honor the warranty and replace the pump. I explained to him that we were moving out of state in 2 weeks and that it was important to get this issue fixed so that we could list our home on the market. This, I see now, was a mistake. A tech came out a few days later and emptied the water from the reservoir and told me there were sanitary napkins in there. By this time we had completely stopped the use of sanitary napkins because we thought it was better just to not have them down there. Why would we continuously do something that made my house stink of waste? We were trying to fix the problem not make it worse. This makes no sense. I looked in the reservoir and I could clearly see a lot of toilet paper. We use Cottonelle brand toilet paper which has a corduroy pattern which could clearly still be seen on the paper inside the tank. There were NO SANITARY NAPKINS!! There was nothing in there except toilet paper. The tech said that he couldn't tell the difference between the sanitary napkins or the toilet paper unless he dug it out of the reservoir which he proceeded to put the top back onto without telling me what was going on - why did he not pull the toilet paper out and examine it better?? Apparently, after several phone calls between the tech and the owner - the owner told him to take pictures and send them to the manufacturer to see if they wanted to honor the warranty, as I suppose he changed his mind about honoring the warranty himself. He also told the tech to get my debit card # so that is it wasn't covered they would put the cost on my card. Which, sorry, but NO! These guys were calling me a liar and were attempting to rip me off. It was blatant disregard of the conversation that we had. I took really good pictures of the toilet paper with a headlamp on and focusing on the texture and of course they don't want those pictures they want to use the dark blurry ones taken by the tech. Lastly, I got a phone call this morning saying that they sent the pictures to the manufacturer to see if they wanted to cover the warranty and the we would not hear back for some time as the owner is now on vacation. Don't use this company. They will rip you off if they see the opportunity! EDIT: I just had some plumbers leave my home. They cleaned the existing sewage ejector pump, there was nothing clogging the motor or caught in the impeller. Most importantly, there were no sanitary wipes found in the tank - Only toilet paper. Additionally there was a plastic 2.5 inch plastic disc in the tank that was most likely causing these issues. Had Arrowhead cleaned out the tank properly the first time, that piece of trash would have not been in the tank in the first place. I have attached the receipt stating that only toilet paper, as well as the plastic disc, was found in the tank. If there was any negligence it was by Arrowhead plumbing and not us. Arrowhead owes me $700 which was the cost that I paid the plumbers who cared enough to troubleshoot the issue instead of worrying about if they wanted to respect a warranty (or their word) or not. I have attached a picture of the receipt from Tip Top plumbing - which I highly recommend.

Noelle C.

This company is the ABSOLUTE WORST! Do not use them. They give you a warranty but then lie if anything breaks by saying there's sanitary wipes in the pump to cover their A**! DONT USE THEM! If you have a plumbing problem post on next door or message me and I can give you names of GOOD PROFESSIONAL BUSINESS WHO HONOR THEIR WARRANTIES AND CUSTOMERS! These company will rob you and cheat to get out of doing their job! STEER CLEAR OF ARROWHEAD PLUMBING!

Brian Q.

Derrick is amazing and his expertise was greatly appreciated. We'll definitely use Arrowhead plumbing again for future plumbing needs. We highly recommend!

Larry P.

We had a major water leak in our slab, this was the 2nd time in a year 1st time it took 5 months for the insurance to get our house back to normal, we did not use Arrow head the 1st time. The 2nd time this happen was the week before Christmas of this past year year, twice in one year we couldn't believe it. I found Arrowhead on the web and gave him a call. I will say this I did not like Derrick at 1st and I even told him this. But after a couple of visits to the house and meeting with the insurance company I told him I would let him do the work. I would have to say best choice I have very made for anyone to do any work on my house. They told the insurance company the only way they would do the works to it the right way and that was to repipe the house an to run it not under the slab but to run up top. Derrick payed out how the work was going to be done, and time frame. I was not expecting it to be done as he has said it would, there is always something to go wrong or delays, or something. But not this time he actually got it done a day ahead of time. Now his son Derrick Jr did all of the work. Derrick is a straight shooter does what he says he going to do, he holds nothing back no surprises , and after getting to know him I actually ended up liking him, he is a good Christian man, who still does good work. Larry Parker

Jessica e.

We use Arrowhead at the company I work for. Derrick is amazing, always helpful and willing to go the extra mile for us. We have found our plumbing company and look forward to working with them in the future.

Lisa V.

Had the most pleasant experience! Derrick was very respectful and knowledgeable! He did a great job handling our emergency situation! Go with Arrowhead! So glad that we did! You won't be disappointed!

V E.

I replaced the 2nd water heater in January 2019. Everything went well, as I expected. Whenever I have called with a question I have received a timely response and persons on the phone are always professional. When I needed an HVAC company I called to ask Mr. Bell for a recommendation and have been more than well-pleased with Mobley Heating and Air, (770) 939-6998. I think Mr. Bell will be my """"Yellow Pages"""" from now on. :-)

Andre E.

Arrowhead plumbing definitely looks out for their customers. Thanks Derick Bell Work done: replaced the water line from the house to the meter.

Vladimir Z.

I had an issue of clogged shower drain which I could not resolve myself. I called them and scheduled a visit. They gave me an estimate when I asked for it. The guy showed up on time and fixed my issues in less than half an hour. They were not the only guys I contacted on Yelp but the only one who walked all the way through . Thank you.

Robert C.

The Arrowhead plumbing team were great and very helpful. I was selling my home remotely and they were able to support my requests quickly so I could complete my home sale on time. Their service was thorough with comprehensive explanations. The billing was easy and timely. Derrick took went above and beyond exceeding my expectations. Thanks for hard work and flexibility.