Arrowhead Plumbing

Michael W.

I was assigned Arrowhead Plumbing through Cinch Home Services warranty to replace a leaking water heater. The plumber demanded over $1,000 in non-covered costs, claiming all the extra work was required by Georgia building code. When I asked for specifics on the code requirements, he refused to provide any. To ensure I wasn't being overcharged, I brought in another plumber for a second opinion. The second plumber showed me that most of the items I was being charged for weren't necessary, and the legitimate out-of-pocket cost should have been around $350. I attempted to work through the warranty company to adjust the charges, but Arrowhead Plumbing then refused to do the work at all. Cinch Home Services also refused to validate Arrowhead's demands or let me work with a different service provider. This experience has been frustrating, to say the least. I strongly encourage others to avoid Arrowhead Plumbing and Cinch Home Services and look into the complaints filed with the Better Business Bureau if you're considering using them.

Monica G.

Derrick and his team are extraordinary professionals. They are honest, ethical men. I would recommend them with Five stars!

Natalie M.

c I'm thankful forArrowhead Plumbing for referring me to Craig Erekson for my gutters and roof repairs. They were right on time, polite, professional and cleaned up behind themselves. ALso they didn't take all day. Arrowhead Plumbing and contractors never ever steer me wrong when I need work done on my house.

Rozalie H.

The BEST!!! Affordable, on time, caring, always willing to help with all aspects of my crazy project at all hours of the day! LOVE these people and highly recommend them!

Reaghan W.

This was by far THEE best plumbing experience that I ever had. I really trusted Derrick's diagnosis, recommendations, and solutions. Scheduling with the company was easy. Everyone from the receptionist to the person who takes messages when the office is closed was a pleasure to work with. It's not until right now, while reading other reviews that I found out Derrick was the owner. This gives me a whole new level of respect! He completed the work at my home impeccably, gave me more information than I even needed, followed up, made sure everything was perfect. And was just an awesomely nice guy all around and absolute pleasure to work with. This guy really knows what he's talking about, what he's doing, and I guarantee you will not feel oversold, hoodwinked, or bamboozled (especially my ladies because we often get taken advantage of). Derrick, my guy, THANK YOU! Anyone looking for plumbing services, please look no further!

Natasha M.

Our house and plumbing was a wreck before Arrowhead Plumbing arrived, but now it's better than we could have imagined. What was a very overwhelming nightmare became a manageable, worthwhile experience that I would highly encourage anyone with plumbing issues to choose this company. What seemed to be a small problem grew very quickly into some major need. Our house was showing signs of plumbing issue-- our sewer water would back up into our bathrooms and into our house if we used """"too much water"""". """"Too much water"""" looked like flushing a toilet at the same time as running the dishwasher or the laundry; too much water looked like taking a shower longer than two minutes. We knew we had an issue, but Derrick and his crew were able to come in and assess the situation as well as communicate clearly with us and our insurance company. Our older homes pipes had deteriorated somewhere underneath the middle of our concrete slab. The owner of this company, Derrick, clearly has gifting in project management, integrity, reliability, and experience. Each day of the work, he and his crew (which for us included Alejandro and Luis, but I'm not sure of the spelling) went above and beyond. Once they assessed that the problem was underneath our house and that they would need to jackhammer through our concrete slab to repair and replace plumbing issues, Derrick worked with our insurance company to get us into a hotel for the duration of the work. They repaired and redirected pipes from our bathroom, hallway, kitchen, and a bedroom (all underneath our home) to flow towards the city sewer line (as they should) rather than away from it. While this seemed overwhelming to know that a number of our rooms would have to be torn up in the process of getting new plumbing underneath our house, Arrowhead Company expedited the work and helped us see the big picture and the details. Derrick and his crew walked us through the repairs and progress each day, documented and took pictures for our insurance company, and cleaned all of the areas to the best of their ability after each days work. Derrick and his crew also spent time with us and really helped us understand all of the work that had taken place, the choices that were made with resolving issues, and how to take preventative action for problems that can happen in homes like ours in the different seasons. He showed us how to take care of our home in the winter by turning off different water valves that homes like our have issues with during the winter. He helped us create a map and gave us a projection (based off the age of our home and the work that was done) of where they would be able to come back and start if ever there are any future issues. We clearly had an overarching positive experience. Thank you Arrowhead plumbing. We will continue to rave about you, your work, and our experience.

Stacy B.

It's rare that I am blown away by the kindness and professionalism of a service company, especially these days. I cannot thank Derrick Bell, Sr. enough for the help he gave us. We were hearing a gurgling sound in our kitchen sink when the dishwasher drained and scheduled an appointment to have our pipes jetted. When Derrick came and did some initial tests, he wasn't hearing the gurgling sound. He came back again today to confirm and the clog appears to have cleared itself out. Instead of still telling us to get the jetting service (which he easily could have done), he said that we should save our money - and then he didn't even charge us for his visits! He said it was just the right thing to do. Mr. Bell, you have gained new loyal customers who will call you whenever we have plumbing needs. The slogan on your card says """"If it's worth doing, it's worth doing right"""" and you clearly live by that. Thank you so much!

Jeremy J.

I initially used arrowhead plumbers because they were who my home warranty company sent me to replace a broken sewage ejector pump. The sewage ejector pump is in our basement where my mother-in-law lives. We have had several problems with the previous pump and are very careful to only flush toilet paper in small amounts at a time as we understand that these pumps get clogged easily by anything other than toilet paper. I've had to call Arrowhead on a couple of occasions after installation as the pump failed to work and the basement would overflow with waste water. I would unplug it for a couple of hours then plug it back in and it would work. Finally, after this happened several times, I had them come out before the warranty was expired (The pump has a 3 year warranty and the labor had one year warranty) - but when they plugged the pump in it kicked on and worked fine. Since the pump was working they just left. They mentioned that there were some sanitary wipes on the back of the toilet and that those would mess up a sewage ejector pump if flushed. They must have made a note of it because each time I speak to them they bring up the sanitary wipes, which I have to repeatedly tell them that we do not flush. The issue of the backed up waste water has been happening more often so I called them to examine the pump. It was 2 days outside of the installation warranty, but I was told by the owner 2 times that as long as there were no sanitary napkins in the reservoir that he would honor the warranty and replace the pump. I explained to him that we were moving out of state in 2 weeks and that it was important to get this issue fixed so that we could list our home on the market. This, I see now, was a mistake. A tech came out a few days later and emptied the water from the reservoir and told me there were sanitary napkins in there. By this time we had completely stopped the use of sanitary napkins because we thought it was better just to not have them down there. Why would we continuously do something that made my house stink of waste? We were trying to fix the problem not make it worse. This makes no sense. I looked in the reservoir and I could clearly see a lot of toilet paper. We use Cottonelle brand toilet paper which has a corduroy pattern which could clearly still be seen on the paper inside the tank. There were NO SANITARY NAPKINS!! There was nothing in there except toilet paper. The tech said that he couldn't tell the difference between the sanitary napkins or the toilet paper unless he dug it out of the reservoir which he proceeded to put the top back onto without telling me what was going on - why did he not pull the toilet paper out and examine it better?? Apparently, after several phone calls between the tech and the owner - the owner told him to take pictures and send them to the manufacturer to see if they wanted to honor the warranty, as I suppose he changed his mind about honoring the warranty himself. He also told the tech to get my debit card # so that is it wasn't covered they would put the cost on my card. Which, sorry, but NO! These guys were calling me a liar and were attempting to rip me off. It was blatant disregard of the conversation that we had. I took really good pictures of the toilet paper with a headlamp on and focusing on the texture and of course they don't want those pictures they want to use the dark blurry ones taken by the tech. Lastly, I got a phone call this morning saying that they sent the pictures to the manufacturer to see if they wanted to cover the warranty and the we would not hear back for some time as the owner is now on vacation. Don't use this company. They will rip you off if they see the opportunity! EDIT: I just had some plumbers leave my home. They cleaned the existing sewage ejector pump, there was nothing clogging the motor or caught in the impeller. Most importantly, there were no sanitary wipes found in the tank - Only toilet paper. Additionally there was a plastic 2.5 inch plastic disc in the tank that was most likely causing these issues. Had Arrowhead cleaned out the tank properly the first time, that piece of trash would have not been in the tank in the first place. I have attached the receipt stating that only toilet paper, as well as the plastic disc, was found in the tank. If there was any negligence it was by Arrowhead plumbing and not us. Arrowhead owes me $700 which was the cost that I paid the plumbers who cared enough to troubleshoot the issue instead of worrying about if they wanted to respect a warranty (or their word) or not. I have attached a picture of the receipt from Tip Top plumbing - which I highly recommend.

Noelle C.

This company is the ABSOLUTE WORST! Do not use them. They give you a warranty but then lie if anything breaks by saying there's sanitary wipes in the pump to cover their A**! DONT USE THEM! If you have a plumbing problem post on next door or message me and I can give you names of GOOD PROFESSIONAL BUSINESS WHO HONOR THEIR WARRANTIES AND CUSTOMERS! These company will rob you and cheat to get out of doing their job! STEER CLEAR OF ARROWHEAD PLUMBING!

Brian Q.

Derrick is amazing and his expertise was greatly appreciated. We'll definitely use Arrowhead plumbing again for future plumbing needs. We highly recommend!