Arrowhead Plumbing

Robert C.

The Arrowhead plumbing team were great and very helpful. I was selling my home remotely and they were able to support my requests quickly so I could complete my home sale on time. Their service was thorough with comprehensive explanations. The billing was easy and timely. Derrick took went above and beyond exceeding my expectations. Thanks for hard work and flexibility.

Frank P.

Arrowhead completed a no-trench water service line to the house. The service was delivered on time and within estimate - within one day. Staff were professional, friendly and responsive. They did a great job of filling and repairing the hole at the house entrance of the service line - but, not as great a job in the front of the lawn where the service comes in from the street. I would highly recommend them and will use them for future plumbing work.

Sarah G.

My home buyer's warranty company sent them out. Appointment 2: slot was 11-1. At 1030 they called to see if we could do 3-5. After I called several times to check the status, I was told at 3pm that they weren't coming today. The receptionist is not empowered to fix issues or make anything right. """"The Bells"""" (owners) are not available to talk. Appointment 1: Good news: He arrived on time. He showed me how to flip the cold water switch under my sink. Bad news: He told me that one of two things could be causing my low pressure. One is covered by my home buyer's warranty and the other is not. I want to fix them sequentially, the covered piece first but he insisted on doing both together to save himself time. He spoke to me condescendingly a number of times. He pulled out my fridge and needed to be reminded to put it back where it came from.

Adam T.

Derrick and the Arrowhead team are awesome! They are reliable, affordable and have great customer service. I had an emergency situation with a busted main line to the house and they were quick to respond and help me get my problem under control fast, which saved us tons of money and headache. We always recommend them and will use them in the future!

Carolyn N.

Adding to my original review: I've used Arrowhead Plumbing several times and they NEVER fail to go above and beyond. They did a complete remodel of our neighborhood clubhouse (finished on time and within budget), installed a new water heater for me, repaired an emergency leak for an elderly neighbor (and charged a fraction of the normal cost), and today repaired our tub! Always friendly, informative, and lots of money saving ideas. Derrick Bell and his son Derrick Jr. are wonderful and I would NOT hesitate to call them again!

Oni E.

These guys are true professionals and plumbing experts. They really saved the day and further damage on my rental property when I had a stoppage that backed up into the house. I had a dishonest plumbing company (Delmar construction) come out that tried to scam me out of my money. Then I was referred to Arrowhead and they were so refreshingly honest and repaired the pipe and installed another cleanout for $4,000 less than the other company tried to charge me for an incorrect diagnosis. Derrick Jr. did the repair promptly and competently. Arrowhead will be the only plumbing company I will have to do work on my rental property or my residence from now on. They have earned a customer for life and I have told several others about how great they are. I hope Arrowhead will be justly rewarded as they were amazing!

Henry R.

Very pleased with the service. I had a blocked sewer line that was backing up into the house. This happened two days before leaving for a week vacation. The plumber came out promptly and the line was opened temporarily. I scheduled the permanent repair the day of our return from vacation. Arrowhead plumber came by our house after we left for vacation to shut off water at the street so we did not have to worry about any problems while gone. I was given a quote for the expected work done. But the repair job took less time and effort than originally thought, so Arrowhead adjusted the quote and price to a substantially lower figure. I have had difficulty finding a plumber or plumbing company that I felt was honest and interested in keeping satisfied customers. Arrowhead is the company I have been seeking. Plumbers were very polite, did a great job, and cleaned up completely after their work. I will call them next time I have any issues with my plumbing.

Les G.

I called Arrowhead regarding a gas leak and told the lady my problem. She didn't take my name, number or address, just put me on terminal hold. Apparently, they don't require my business.

Neka M.

Initially I was impressed with this business. I had a water leak, wasn't sure where it was but my water bill was $400-$500 and growing. I called Arrowhead, based on the Google reviews I saw about the company. The owner came out the next day and informed me of a water leak under my slab(concrete). Said that I should call my insurance company and he would call a leak detector to find the exact spot of the leak. The leak detector was a very nice gentleman and marked the spot of the leak. After going through everything with my insurance company, I called Arrowhead back and notified them that I was ready to start the repair. I was told they could come Tuesday morning around 10. Tuesday morning I received a call from a plumber with Arrowhead stating that he was running behind and wouldn't be able to start until around 11. He asks me what was going on, I tell him that I had a water leak and he says where. Now this was strange to me because I had already gone back and forth with them and had an invoice detailing what was going to be completed. I thought that had been communicated to him already. This was my 1st red flag. While he stated that he would be here at 11, he didn't show up until 12:20. Instantly he and his helper come in and access the situation. He tells me that it's going to cost $960 to complete the work. I tell him that my insurance company requires a breakdown of digging through the slab, cost of the repair and pouring the new concrete. He goes and creates a work order, which is now $1160. Then he tells me that there is a 6 hour minimum for this repair at $160 an hour, with each additional hour costing $160 an hour. 6hr at $160 per hour=$960. I ask him why that wasn't specified in the initial visit, no answer. So I called up to Arrowhead's answering service to try and speak with the owner, for clarification, the answering service told me he would be calling me back. Instead he calls his plumber back while he is standing in front of me and when his plumber asks if he would like to speak with me he says NO. The plumber and I go back and forth with the owner on the line, I never get a chance to speak with him. They could not justify the cost and I knew I was being handled. After getting off the call, I asked them to leave. I called another master plumber in the area, very well respected plumber, he comes out and quotes me $600 for the exact same repair. Arrowhead has lots of great reviews, but in this particular case, they showed very little professionalism or disclosure of their fees. When I called my insurance adjuster and asked him about the 6 hour minimum, he said that he had NEVER heard of this before. Before you pay them to do work for you, make sure that you have several quotes to compare with theirs. Don't let yourself be cheated just because they have good reviews, there are other great plumbers in the area.

Matt J.

The techs were nice and seemed fairly knowledgable. They were the first ones I called and they gave me a quote which was very high. I ended up getting all the repairs done for the cost of their diagnosis charge when I went with someone else. I give them props for being responsive and showing up when they said. I think they were just trying to charge too much.