Arrow Plumbing, Heating & Air Conditioning

Michael S.

Sump pump went out late Sunday night. Called office Monday morning at 7:00 a.m. Spoke with Janet who was pleasant and understanding Fit us in when the next plumber was available, Matt arrived at 11:45 a.m. Courteous, knowledgeable and efficient worker. Continue to use Arrow Plumbing and recommend often. Thank you again

Laura K.

Bruce came out to replace my garbage disposal and check out a toilet that has had issues over the past year. He clearly explained the differences in disposals of differing prices and I am very happy with the mid priced disposal we chose. Bruce worked quickly and neatly. He was able to make my toilet workings like new for a reasonable price. He did great work, was very professional and had the highest standards for being safe during Covid.

Dan K.

Happy with their service! They replaced our old water heater and were punctual, friendly, and efficient. The folks at the office are super friendly and helpful, and give you lots of info even you don't immediately order service (I asked a few questions months ago, got the info, but held off on replacing for a few months).

Guys who came in explained any changes, finished within a few hours, and were generally respectful/careful about wearing their masks. They cleaned up after themselves -- the room was probably cleaner after they left than when they got there!

A very telling moment: they accidentally scratched a handrail while moving the old water heater, and they told me about it. I didn't care about the scratch, but I think a lot of installers would have just ignored it and not mentioned it. It showed a level of honesty that I really appreciated.

Tasha W.

I did not utilize their services, because it wasn't needed, but was very happy with the telephone service I received. I called because I thought that I had a water main leak. I'm disappointed that I don't remember the name of the nice male who called me back, but he was very helpful. He took the time out to ask me questions, trouble shoot with me, and help me to determine that no assistance was needed at all. If I have plumbing needs in the future, I will definitely call Arrow Plumbing.

Arvind A.

Highly incompetent team. Owner Is good but his availability is limited.
They had to come multiple times to address the same leak.

Donna M.

This was our first time using Arrow Plumbing and we were very satisfied. Jerrod was friendly, professional and worked quickly. He double checked that everything was in good working order when he was done and instructed on how to use our new garbage disposal. We will use Arrow again if needed and recommend them highly.

Laura C.

John, Matt, Austin and Alex came through in the clutch when I had no water ! Thank you

Lynn M.

Arrow Plumbing provides outstanding services. I found them through Yelp, and we are delighted with the high standards of their work. Marc was superb and thorough, as he: reset and resealed two toilets; installed two, new shower heads and a curved shower curtain rod; then fixed the hot water in our kitchen sink. Also, he replaced our water expansion tank on the water heater. I've never had a plumber explain the repair work so clearly.

In fact, Plumber Marc asked about our home inspection report to ensure he took care of all of our plumbing repairs. He worked for four hours throughout our new home, and the bill was very reasonable. My husband and I will call Arrow Plumbing again for future projects, such as replacing the water heater. I highly recommend Arrow Plumbing. They are amazing.

Diana G.

So happy with the service we received when faced with an degraded old seal between the tank and toilet bowl. originally said they could arrive the next day, but when the opportunity arose to be there same day, they revised the appointment. I was so thankful. The problem was immediately diagnosed. You should definitely give them the opportunity to help you.

Kathy L.

Expensive and slow! I had an initial negative experience. The handle fell off my sink faucet, and I unfortunately did not get a quote at diagnosis of the problem from Arrow, which I had never used. After diagnosing the problem and ordering the part (a small disk to hold on the faucet), the plumber returned and spent 45 minutes (@ a labor cost of $136) installing it because it did not fit. He did not consult with me about it not fitting. I doubt the right part was ordered because he had to shave it down to fit and the handle is tight and somewhat hard to move. He said it was the right part. I politely asked the office to reduce the price. The woman on the phone said she would call me back after talking to the plumber. Instead, they erroneously sent a bill for the full price, which was upsetting. However, she did call me the next day (after my review posted) to say they wanted my satisfaction and would take 30 minutes of labor off the price, which I agreed to. They also are sending a different plumber to try to make the faucet less tight, at no charge to me. So they do try to address complaints and work with the customer, which is rare today. If you use this company, I recommend you get an estimate, but they do charge by time and materials.