Ark Plumbing Service

Bryan D.

I am going to amend my review a little. I spoke with the owner of the company and was able to get some clarification. At the end of the day, the technician basically quoted a job that was beyond his scope of expertise. The company did offer to do the job for the price that was quoted however I had already chosen a different company to complete the work. I do appreciate the conversation I had with the owner and will certainly consider them for future needs. I called them to have an inspection done to troubleshoot a bad sewer line. They quoted an $80 service charge to come to the house. That seemed reasonable as everyone's time is worth something. The technician arrived and introduced himself as the """"field supervisor"""" with decades of experience. After a brief inspection and conversation he recommended that they use a camera to inspect the line (which I already knew was needed and indicated to them on the call that I was requesting the line be inspected with a camera) He said if I approve the cost of the camera service he would waive the $80 service charge. He quoted the camera inspection at $600 (which seemed kind of high at the moment), however, also indicated that that cost would be credited towards the cost of the actual repair if authorized. To wrap my head around the $600 and BEFORE I committed I asked him hypothetically what the cost would be to replace the section of sewer line and was quoted $3000 plus tax. As I anticipated this amount, I agreed to the $600 camera fee and he began his diagnosis. After about 30 minutes he confirmed what I already knew and told me what needed to be done. A 20'-25' section of the sewer line needed to be replaced. The conversation included a confirmation of the amount needed to repair the line. I agreed to the $3000 and told him let's get it going. All was good and he was calling the office to get us scheduled for the sewer line repair. This took about 20 minutes and then he came back over to go over the estimate. He then told me that the repair was going to be 12K-15K because they would have to hire a mini-excavator to dig a portion of the trench (4-6' deep) Obviously this seemed extremely high. How did we go from a $3000 quote from your """"field supervisor"""" to 12K-15K? The $600 camera fee and service were agreed upon based on the $3000 estimate that was given. So now that I am questioning the costs and where the extra 9-12K in costs are coming from he said he must now collect the $600 camera fee since I am declining the work. The authorization of the camera fee was based on the initial quote of $3000. I would NOT have agreed to the camera fee if I was told this repair was anywhere north of 5K. I agreed to the camera service based on the initial estimate.

Diane O.

DO NOT HIRE ARK PLUMBING! Their tech flooded my kitchen, caused over $14k in damages, and they refuse to respond to communication. It's been over a year, and I'm now filing a complaint with the state licensing department.

Evan F.

repeated 3 times """"I've got 37 years in the business"""" and proceeded to do nothing for callout fee except repeat himself and give 2 b/s quotes.

Gretta A.

On Friday 10/14/22 we had an appointment scheduled for btw 4-7 pm. to fix a valve on our toilet. At 6:45 pm. we received a text that said the plumber was still at prior job and it was running past schedule. . At 7 pm. we requested that the appointment be rescheduled and we scheduled for Tues 10/18 at 10 am. I confirmed that he would be there at 10 am. to which Joshua replied that we would be the second job of the day and he assured me that the plumber would be there at 10 am. 12:03 they were unable to provide an ETA. 1:28 I phoned the company to give them a piece of my mind for now having wasted 6 hours of my life waiting on their company and false assurances. After the first day waiting three hours for nothing I would think that a company would go out of their way to be sure that a customer was not inconvenienced a second time, but sadly not the case. Horrible experience!

Andy B.

I've used Ark plumbing a few times the past year. The company and their workers are professional, honest and they get the job done. I highly recommend them to someone looking for a dependable and affordable plumbing service. 5-Stars

Tyler H.

We had a clogged bathtub that hadn't been attended too in a while. Luis was prompt, professional and thorough throughout the process. Would recommend.

George M.

Mitchell Construction and Remodeling, Inc. State Certified CBC1257850 Winter Haven, Fl. Contracted to perform a whole house remodel in Poinciana. My plumbers wouldn't make the drive to Poinciana. Quess what........ARK Plumbing is now my go to plumbing company. I am so fortunate to have found them! They are polite, clean, knowledgeable, on time, professional and understand the mechanics of a whole house remodel. I have read quite a few negative reviews on here.........""""you get what you pay for"""". I have worked along side many plumbers. Mark, the Technician Tom sent to my job is second to none!! To retain these top notch employees you have to pay them very well. Trust me, I know! Some of these reviews are written out of pure ignorance of the cost of doing business these days. (in my opinion). To perform a small job you still need the same truck, use the same tools, load and unload the truck, burn the same amount of fuel, pay all your taxes, pay your employee, drive to and from job which sometimes keeps that employee from making five times as much on a larger job. You should thank your lucky stars there are licensed professionals willing to take on the """"small jobs"""". You can always find an unlicensed, uninsured, non tax paying handyman!! Only problem is when he gets hurt he owns your house or he destroys your house and is never seen again. This is the first job ARK Plumbing has worked with my company on and it certainly won't be the last. Their prices are more than fair for the professionalism you get in return. Mitchell Construction's slogan is """"Quality Redefined"""". ARK plumbing works to the same standard!!!! George Mitchell Mitchell Construction

Paul A.

Luis Cruz and Todd out came out for a leak that had been going on for some time now. They immediately and accurately diagnosed the issue and fixed it. We had multiple companies come out to look at the issue, and Luis and Todd definitely made the competition look like novices in the game of plumbing. Pricing was better than other companies, and they were transparent throughout the entire process. We even learned a thing or two about plumbing. I would hands down use them again, thank you for the great service guys.

Jen M.

Ark Plumbing is a wonderful company! Responded to my inquiry so quickly and sent someone out within hours! Their appointment fee is steep $80 to come out, but considering a gallon of gas is so high and you're paying for someone's time I understand. What I truly liked was that they text you when the plumber is on the way along with a picture! I felt super safe! Paul was so nice and saved us a ton of money!!! I definitely recommend!!!

Makaila A.

They charge $80 to diagnose the issue and get a quote, if you decide to go with them that will go towards the total. We had an issue where our tub faucet didn't shut off the water. Total was around 250. They came out the same day and the service was pretty quick. Definitely recommend.