Ark Plumbing Service

Trevor T.

Happy they were able to show up, and quality of work was as expected but very unhappy with their pricing. We didn't make an emergency call... this was scheduled service. They charged $550 to snake 1 drain (shower) and install a toilet that we purchased and placed at the installation site. No extensive time, supplies, or heavy lifting was required to complete the tasks. I feel this job should have cost $300 maximum.

Tanya A.

Loved that they answered the phone when called. Especially since several other companies were non responsive. The service man arrived within the timeframe established. The plumbing problems were resolved. The price had a extra $150 bounty but it was 11pm and the only toilet and shower in the house needs to work while the other is bathroom is being renovated.Thanks again.

Danielle G.

From the folks that answer the phone to the plumbers that come out to your house, everyone is friendly and knowledgeable. I appreciate good customer service and service providers who get the job done and don't mind answering all our questions. We have used Ark Plumbing since moving to our home in Florida and shall continue to do so. Keep up the good work.

Lacey C.

We called and spoke with the receptionist, who said they had someone in our area, Kyle Slaughter, and that when he was finished with that job, he was available to come over. He came in and said he is taking all steps to find out where the blockage is. He said he could not find it and that he is going to have to remove a toilet and snake it! He then gave us a quote of $645 he took three pictures on his phone added it to our quote. Desperate, we said go ahead and proceed even though after pricing around that was a high quote! When it was time for him to remove the toilet, he never turned off the water to the house. He also removed the toilet with out H-VACing, the toilet first. You can probably imagine what happened next!! Yup he flooded our entire house!!! Up until that point we hadn't had any spillage or water on our freaking new wood floors( only two weeks in). This water is considered contaminated water also known as BLACK WATER( you know what the Black stands for). Immediately he runs out to my wife and says do you have towels, the toilet is over flowing! ( we have him on camera saying this, as we have several cameras in my home and outside my home). Without skipping a beat she gives him the towels but then realizes how bad the situation really is! Our hole closet and bathroom was filled with BLACK WATER!! He didn't even think to tell us our shoes and files were now drenched and destroyed! Not to mention when he removed the toilet from the master bathroom this also made the kids bathroom over flow as well due to the pressure of not turning the water off! So now we have two huge messes! Do you know he was so freaked out by what he had done he left our house in a panic!! He said he went to get towels from LOWES!! Who does that!! My wife calls me saying things have just gotten far worse than expected, but I never thought that!! He returned an hour later, acts as if nothing happened finds the blockage, it drains!! He tells us it was roots growing in our pipes and that he will need to put a camera down and scope to see where it is, but he can't do it today because someone else has the camera( the truth is he was trying to leave ASAP because of all the damage he just caused)... but he will clean up the water and schedule a time to scope the pipes. Do you know, his version of cleaning up the BLACK WATER was using the towels from Lowe's. I say this because every plumber we have called since this situation has happened to us says, he definitely handled this horrifically! He left our home without scheduling the scope for the plumbing, and did not give us any guidance on all the the NOW BLACK WATER soaking through our floors and spreading through the rooms of the entire house!! He left our house hoping we didn't notice the BLACK WATER sponging through the the floor as we walk!! Skipping many more details and getting to the point! Ronnie the owner(won't disclose his last name for whatever reason) but has refused to help us in anyway even with the video footage of him saying he has made the mistake of not turning the water off or H-VACing the water out. He should be using his insurance to help us! Instead he has placed the blame on us! Even though we have all the video footage!! Kyle took more pictures after the quote was complete to try and say the damage was done prior. What he didn't know was that each photos had a time stamp and the later photos were taken nearly two hours later!! Thats how conniving he was. THANK GOD FOR THE VIDEO FOOTAGE!! If you have hung on this long to this review, I'm sure your wondering the out come!! We had to get our home insurance involved because he has simply refused to help us or work with us!! Don't worry we are covered and will be going after his insurance as soon as we take care of the damage he now created!! Still to this day February 1, 2021, we have industrial air dryers in our home. They will have to cut our walls two feet up in our entire home and remove the floors and replace them. A far more intricate job than just H-VACing a toilet and turning off the water main!! I have waited since January 18, 2021, to type this review as I didn't want to give a review based on anger. I also wanted to give time for them to rectify the situation which they haven't! I consider myself to be a good honest person of the law as I am in law enforcement and I do not have clouded judgment due to frustration or anger. Do not use this company!! Beware!! No one deserves to be treated this way!! You have been warned!! When dealing with plumbing issues you need someone you can trust and give you fair prices not rip you off in times when your at your lowest!! They don't deserve any Stars!! They charged us to flood our entire home!! Direct message me, if you need help finding someone you can count on!! We have NOW found a wonderful plumber who we recommend (review soon to come!) who has now fixed the original issue and was a pleasure to work with!!

Ampd Electric I.

Good company love their trucks. Would use them on any of my jobs thanks guys. On time and honest pricing.

Worrel L.

The company was responsive to my concerns about how the job was completed. I give much credit to that and to the professional handling of this matter by Jasmine, the owner and Kyle, the guy who came out and resolved the issue. There'll often be problems, but the willingness of persons to be reasonable and to provide a quality service after the job is completed and they've been paid makes all the difference. These guys will do just that. They care about their reputation.

Paul F.

So glad we decided to use this company. We had a leak in our garage, coming from our water heater. Extremely professional group, and excellent service. We highly recommend them to anyone.

F R.

From the initial request communication was exceptional. Larry arrived on time, was extremely professional and provided the most practical solutions. Highly recommended.

Chris C.

Phone was answered quickly and professionally, someone was available within hours and I was given an estimated time of arrival. Tech was an hour later than originally estimated, but he was in contact to give me the new estimated time. It took every foot of the drain snake he had to get my clog, but he didn't give up until it was done. Pleasant, down to business and good at not making any more mess than required. All I could ask for in a plumber.

Kate K.

We were texted the name & picture of our tech when he was on the way. He quickly found the cause of the leak and after giving us the cost quickly repaired it. Whenever he talked with us he had his mask on & respected social distancing both of which were very important to us. We are very happy with this service & would definitely recommend.