Arizona Leak Detection

April S.

If ONLY I had read these reviews first!!

Alex came out and looked at my hot tub for maybe 5 minutes (didn't take anything apart) and concluded I in fact, did NOT have a leak, but a few minor things needed to be fixed (a rubber 0-ring, a rubber nipple on the PVC pipe in the storage closet). He said he could come out the following week and fix it for another $225.

So, when I went to pay for this inspection, he charged me $225. I replied, ""Wow, that's expensive, you didn't even do an actual leak detection. Do you normally charge the full price of a 1.5-2 hour leak detection just for a diagnosis?"" and he looked at me and said, ""Yep."" So I went ahead and ran the credit card, and when he left, I decided to call, and I spoke with Gayle through the main number.

After talking with her a bit, she told me that if someone comes out, doesn't take anything apart, and there is in fact NO leak and it turns out to be something else, they only charge $99. I told her what happened, and she didn't seem too concerned, she seemed a little confused. Since she didn't even know how to handle the situation, I just had to order her around and take charge since she clearly couldn't. I told her to only charge my credit card the $99, (in the end, she really did only charge me $99) and that she needs to speak with Alex, and he needs to lower the price of the repairs or I'm going somewhere else. $225 for a few rubber parts (he even told me I could get them at Leslie's Pool Supply and Home Depot) and a little bit of labor? That's ridiculous.

I later called back and she told me he would only charge me $175. I cancelled my appointment.

The fact of the matter is - HE LIED TO MY FACE. HE TOOK ADVANTAGE OF ME ($126 worth) and if he did it to me once, he would sure as hell do it to me again.

Gayle told me these guys are sub-contracted out, so they make a percentage of their services. OF COURSE THEY DO, no wonder he effed me over.

NEVER trust these people. They are over-priced and most importantly, DISHONEST and will screw you over!!! They don't even deserve 1 star. They deserve 1 middle finger.

Corinne C.

Expensive ? very

Efficient and Conscientious? extremely

They warranty their work for 1 year

They find the leak. They remedy the problem, with the least amount of destruction to your home.

E G.

Got them from Angie's list where they have a great Rating. Should have checked Yelp first. They have been out Three times and I still have leaks. They seem nice and all but two trips should have been enough to fix the issues. After reviewing my itemized receipt I noticed that my wife over paid them, and we are having difficulty in getting them to refund me an over payment. They want to send a new invoice that matches what they were paid, because their itemized receipt was ~$200.00 less than what we paid. The owner John, made several excuses looking for way not to pay me. In my last conversation with him he said he would email me a new invoice and hung up.

Ask them for an itemized receipt if you choose to deal with them out. If they refuse to do this, don't have them to do the work. Or call someone else.

DW F.

Pool was substantially leaking requiring immediate attention. Only company willing to come following day. Found and fixed leak (main drain) for reasonable price. Highly recommended.

Clayton S.

DO NOT USE THIS COMPANY. They charged us $1,200 and didn't fix the problem. Our water bill starting going up again a few months later, and when we asked them to come back, they looked at their work and couldn't find any issues. We are now starting over with another leak detection company, which showed us that AZ Leak Detection didn't actually do anything to fix the problem, and that they clearly don't know what they are doing. We went with AZ Leak Detection because they were cheaper and had immediate availability - now I see why. Just bite the bullet and hire the other guys, even if they are more expensive. It will save you money and tons of aggravation in the long run.

Kevin S.

After calling about three or four other leak detection contractors and not getting a call back, a web search got me to AZ Leak Detection LLC. I called and spoke with Gail who gave me a quote right there on the phone and said they would be there next day. They showed up on time as promised and in just a couple hours they located the leaks in my pool. Gail and Brandon provided me a full report on paper and after doing exactly as advised, my pool is now leak free! They even gave me a ""senior"" discount! Friendly, courteous, and competent. Did exactly what they said they would do with no surprises! What else can you ask for?

Don H.

We had a serious leak in our kitchen that we discovered late on a Friday night. We found Adam after an internet search Saturday morning and he came out that afternoon! He found the leak, fixed it, and even restored the damage! His whole crew is fantastic! Great job!!!

Melissa H.

If I could leave ZERO stars, I would.

My pool was leaking and several other companies recommended Arizona Leak Detection, so I called them. When they were able come to my property, they were onsite for less than 25 minutes, visually diagnosed my leak - and of course - misdiagnosed it. I didn't know where the leak was, I just knew it eventually stopped just below the tile line. Arizona Leak Detection told me the leak was in the plaster on the bottom of my pool. Red flag: It's a diving pool, they didn't get in it, and therefore, couldn't have possibly tested it. The water level remained the same for 3 weeks, with that so-called leak in the bottom. I called them back several more times to ask how they determined that leak, but no one could tell me how and the last time I tried, I was told someone would call me back. Two months later, I'm still waiting for that return call. I'd like a refund, but I doubt anyone will respond to that request either.

If it weren't for my background in lab science and common sense, I would have called out another repair company - at their INSISTENCE - to fix something that wasn't even the problem. In fact, they weren't even going to warranty their repair work unless I used this other company first!

In the end, I ended up calling someone else out to complete the repair work and diagnostics - someone who listened and intelligently diagnosed the leak and promptly repaired it (for less than what Arizona Leak Detectives quoted me!) - and I saved myself over $2k in additional ""REQUIRED"" repairs.

Bottom line: Save your time, save your money, save your pool and call someone else!

Mitchell H.

I had a difficult problem of an under slab leak that caused significant damage through out our house during a remodel. Our general contractor and his plumbing subcontractor refused to take responsibility or even look into the issue. We contacted AZ Leak Detection and dealt with Adam who was remarkable. Not only did they find and repair the problem with minimal disruption to our family, but it was very reasonable and done quickly. The best part of the experience was how upfront and honest they were at every step of the process, taking time to explain things to us that we were not knowledgeable about. i would recommend them to my family and friends without a seconds hesitation! I do not often take the time to review companies, but they were so outstanding they deserve the accolades. they took a difficult and painful situation for our family and restored us to our home as painlessly as possible and for that no amount of gratitude can be offered!

Gregg S.

In 2014 our pool had a leak and AZ Leak Detection was recommended.
Long story short, they came out, found the reason for the leak, it was repaired quickly and effectively. We were impressed.
In late March 2018 we discovered our pool losing water, so based on our previous experience, we contacted them..............A completely different experience this time.
The kid that showed up seem to blow through the pressure test. I wasn't sure if he knew what he was doing. I asked a few questions and really didn't get satisfactory answers. I asked about why he hadn't done a dye test and was told that the water level was too low, but he sure remembered to ask for the $225 service charge. I filled the pool and had to call back for them to do the dye test. This time he brought his mommy with him (supposedly the company owner) wasn't impressed with her either.
Early this month because of a really high water bill I found that the pool's autofill had been continually running. Still had a leak. So I called and spoke to a rather snarky girl. She told me the warranty period had passed and it would be another $225 to come out. When I protested, she said she'd text the owner and I'd be contacted at the end of the day. 3 days later and no call.
I contacted another company. A polite and knowledgeable young man came out and actually listened to my problem, took his time. In short he found 2 areas that caused to pool to loose water. He took the time and effort to find the cause and recommend a fix.
The young lady who answered the phone was also very pleasant and seemed to have empathy for why I called. These folks have the customer service that Arizona Leak Detectors do not!
I found that since our first contact with AZLD, the company had been sold to the schnooks that came out in March. IF YOU WANT THINGS DONE RIGHT THE FIRST TIME DO NOT CALL ARIZONA LEAK DETECTION!

Gregg Storms