Arid Valley Plumbing

Wally W.

Through a home warranty program and company charged excessive amounts on items that were not covered by the warranty. Very disappointing experience.

Thad F.

Hot Water heater went out on December 15th and had the home warrantee people send out Arid Valley Plumbing 4 days later. The plumber walked up before I even opened the garage door and told me our pressure was too high and the water heater was damaged due to the fact we did not have a pressure relief valve. This house is 24 years old and he saw no valve and smelled blood in the water. He told me they would charge $1,600 to install the new water heater (that was under manufacturer's warrantee) and a PRV. He also refused to show me the actual pressure of my house. So I think think Arid Valley Plumbing and First American Home Warrantee are in on the scam together. They said if I did not do it on that day then he could not come back until Dec 29th. I had a house full of guest and my 92 year old Father with no hot water. I had to go pick up the new water heater and Hire Lions Den Plumbing (The best by far) to come out the next day and then I paid them $745 to install the heater and the PRV. So it cost me less than half of what Arid wanted and they came out the next day. Bottom line is Arid Valley Plumbers are frauds!! Do NOT use they because they will screw you!

Dana A.

This COMPANY SCAMS PEOPLE!!! We had our Water Heater go out while on Vacation. Came home to a Flood. Called our Home Warranty Co, First American Home Warranty at 7:30am, and submitted a claim. Arid Valley Plumbing was the Contractor. We paid the $85 dollars and were told that they would arrive at 4:30pm for this Emergency. I asked if they had a New Water Heater on their Truck, as mine was BAD and leaking from every hole. I was told NO we dont have any Water Heaters. We are just there to Diagnose the problem on the 1st day. It was obvious the Water Heater needed to be replaced. I called First American and asked if they knew about the Diagnoses. They told me that the Plumber would come Diagnose the Problem, and if the Water Heater needed to be replaced, they would then need to Order 1 which would take 4 to 5 days. They said Arid would then Return to Install the new Water Heater. I said this is ridiculous, and told them I would Purchase a Water Heater Myself, and have it WAITING for the Plumber, so that when he sees that mine needs to be replaced, he can do it now rather than wait 5 days. Now I understand that First American probably gets Water Heaters at a Discount, and am willing to EAT the difference in Cost for the Unit. I explained this to First American and Arid. I was told by 1st American that if the unit ONLY needs to be Repaired, that they will NOT reimburse me for my other Water Heater, which is Obviously a Given. They said they needed a work order from the Plumber showing that the Unit was Bad. FINE i say. I call and let ARID PLUMBING know that I have worked out the details with 1st American with regards to the Water Heater, and asked if the Plumber coming to my Home has the Tools to do a Install if need be. They said YES. Plumber gets here, sees that my Unit is BAD, and says it needs to be Reolaced. HOLY HELL, I have a Brand New Unit waiting in my Garage that I went and purchased while waiting. The Plumber said that I will have to PAY THE COMPANY, and then I would get Reimbursed by 1st American. He then quoted me $1300 dollars to Install the UNIT!!! The ONLY REASON he quoted so high, was because he came into a Gated Community with Nice Homes! I told him I dont have $1300 dollars and he then said he would take $1000 dollars for the Install which would be reimbursed by 1st American. He NEVER SAID that if I have him install this Unit, I WOULD NOT BE REIMBURSED! So, what happens, I call 1st American to get my Money Back, and they said I SHOULD NEVER HAVE BEEN CHARGED BY ARID!!! I called Arid to let them know, and they said I am NOW CONSIDERED A PRIVATE CUSTOMER because I purchased the WATER HEATER MYSELF. Mind you, it was the EXACT SAME ONE that was already in there that was supposedly covered under the Home Warranty! The lower Manager named SEAN tried calling me and telling me I would have had to Pay $450 for new lines when they did the Install anyway. I said fine, keep the $450 and refund me my $550 overage. He then said HIS MANAGER SAID NO, and that I am considered a Private Party Client Now! I will be taking this to Court, so I will definitely keep you posted. I am in the Real Estate Industry, and deal with Multiple Home Warranty Companies on a Daily Basis, and this one by Far is the BIGGEST SCAM!!! Dont USE THEM, as they will QUOTE YOU based on the OPTICS of your Home! Im pretty sure that if a AUDIT was done of their Books, you would see Higher Prices for some for the Same Job, because of what their House or Neighborhood looks like! They should get 0 STARS!

Jonah

Lori G.

Loving my soft water and pot filler the first guy from Arid installed. Had another plumbing problem and Jordan came out this time. He was on time, professional, and the leaking has stopped. Thank you SOOOO much!

Allyn K.

Our shower diverter (the handle that directs water to the tub or shower) failed. The particular replacement part is uncommon and was difficult to source. AV stayed with it, obtained the part and installed it properly. Good communication and follow through.

Deb H.

I would recommend this company 100%! My mom is elderly and physically disabled and appreciated that Chris arrived within an hour of the call which was thought to be a hot water heater leak but turned out to be a burst in the main water line. He was kind, professional, thorough and honest to the point that he FaceTimed me to visually show me everything while explaining the problem. The rebuild, including install of new emergency shutoffs that my mom can operate on her own was completed in a timely manner at a fair price.

Randy R.

This company is responsible for my household being without hot water from 3/16/2023 to 4/14/2023.

I went through First American home warranty who unfortunately set us up with AV plumbing. They came out 3 days after my first call, tore out my hot water heater and said they'd order a new one. Chris said it would be AT MOST 7 days. I repaired some sheet rock, painted and 3 days later gave them a call to see what the status was. It had yet to be ordered. So they had it ordered, and a week later I'd still not heard anything so i called again. They claimed the warranty company scheduled the tank to be delivered to a supplier and the contractor(AV) was to pick it up from the supply house, which AV absolutely refused to do for some reason. So, the tank got shipped back to First American, and they sent a new one to AV's facility. I called the next Monday to the warranty service, and they told me their tracking information said it had been delivered to AV. I called AV and they said ""their parts guy wasn't in"" and that continued until Friday they finally ""found it"" in the back and got me scheduled for Easter Sunday. Hector installed it Easter morning, and he over tightened the gas fitting and cracked it. He said he'd order the part with one day shipping. I called Wednesday since they apparently can't communicate with customers, and they told me it was actually coming to my house and would be there Friday. It arrived Thursday morning, and I made an appointment to get it done that night. I got a call at 5 telling me they had to cancel and reschedule for the next morning.

DO NOT USE THIS COMPANY

Kyle H.

Our experience with Arid Valley was great. My family noticed a leak coming from our outdoor faucet. Initially we thought it was just a leaky hose. However, after going to replace the hose, we realized the pipe was leaking. Our Warranty Company had Arid Valley come out and Chris G. had the problem fixed in under an hour.

Jarin G.

Candidly, this review should be zero stars. I am highly offended by the actions taken by this company and its representatives. I own a rental building in Scottsdale. Dan Prinzen inspected a drain pipe, behind a kitchen sink, and attempted to create a large homeowner's insurance claim for a minor issue. A crack was clearly visible and above a plumbing junction. Instead of completing a basic repair, Mr. Prinzen manipulated the situation and spoke (in a loud voice hoping to disturb my tenant) that the crack was ""definitely in the building's foundation causing substantial damage."" He ""recommended"" restoration companies that would charge thousands of dollars to my homeowner's insurance and told me that he would ""help me collect the most from my insurance company."" This company works with home warranty companies and attempted to take advantage of a situation. Turning a repair that should cost a couple of hundred dollars into a tens of thousands of dollars homeowners' claim is incredibly unprofessional. I was forced to use this company by my home warranty and will never use them again.

Mr. Prinzen attempted to tell me what my home warranty would cover and what it would not cover. He must have never read coverage policies because pipe leaks are clearly covered (as well as unobstructed access through walls). He then told me that my home warranty company was ""incredibly difficult"" to deal with, as was my homeowners' insurance company and that he should lead any and all conversations with them. Regretfully for Mr. Prinzen, I handle insurance claims regularly and knew the game he was playing. Had I not had experience in this field, and a reliable plumber that gave me a second opinion, I may have been manipulated into this company's scheme to baselessly increase the cost/scope of repairs.

Initially, I was told that this repair would be completed same-day. Once I informed Mr. Prinzen that I did not want an unnecessary re-pipe, his demeanor completely changed (like an individual selling timeshares and is told no). He then told me my tenant would have to wait several days (even though his company had already cut into the walls of the apartment in question). Thankfully, I obtained an opinion from an independent plumbing company that verified the leak was not in the building's foundation and that the repair needed was minor in nature.

This situation was analogous to the stereotypical mechanic that attempts to take advantage of customers. I cannot speak to the normal practices of this business; however, my experience was negative, unprofessional, and manipulative. Therefore, I will avoid this company at all cost in the future.

Dan S.

Typical warranty work with Oneguard, cover the item, but not pipes they claim had to be replaced, that mine were less than 4 years old, in PERFECT SHAPE. Warranty work techs oneguard sends out ALWAYS find extra uncovered work, this cost me $609 for warranty work on a suppose covered water heater, that was replaced under the 6 year manufacturer warranty that I had to pay AV plumbing $159 for an exchange fee, plus $225 for each 16 inch pipe that was less than $100 in parts, including a valve that actually works worst than the one that was already installed in perfect working condition, do not use these scammers for your home warranty as they will always find uncovered out of pocket costs and that the latest scam that involves home warranty and techs they send out. would not ever recommend. Took exactly 1 week without a water heater, that they took out that was actually working but just slightly leaking, before they finally brought a new one back.