Arid Valley Plumbing

Vincent H.

I never write reviews, and it looks like they've protected their Google reviews rather well, but the truth is over here on Yelp reviews.

We're on our 4th week without our water heater, with 3 babies at home because of this company's ineptitude. Here is the timeline - all of these calls are recorded and I will update here with a link for anyone interested once I've uploaded the audio files:

11/20 - Uncovered costs from AV Plumbing accepted through their customer portal at 11:08am, email confirmation received
11/29 - called dispatcher Angela for an update, discovered nothing has been done, and she said I had to have approval from the warranty company, American Home Shield (AHS)
12/6 - called dispatcher Maddy at 3:06pm for an update, once again discovered that nothing has been done, no part ordered. Asked Maddy to have Chris Foster (a supervisor I had spoken with before agreeing to the uncovered costs) call me. Called the warranty company and was told that AV Plumbing had just submitted authorization at 3:51pm, that there was no communication between 11/29-12/6, and that they were waiting for a call from AV Plumbing. Confirmed with the warranty company that AV Plumbing was the one to drop the ball.
12/6 - called dispatcher Anna, asked to have Chris Foster call me
12/7 - called dispatcher Linda, asked to have Chris Foster call me
12/9 - called dispatcher Maddy, she said Chris Foster left a message to the office that ""he just has to call the warranty company,"" but requested once again a callback from Chris Foster, 1:37pm
12/9 - called dispatcher Brianna, asked to have Chris Foster call me, 7:13pm
12/10 - still no callback from Chris Foster so I called again at and got dispatcher Maddy and asked to have Chris Foster call me, 11:07am, the call escalated and Maddy hung up on me
12/10 - called back into the office at 11:20am and got dispatcher Angela, who helped to try and get a hold of Chris
12/10 - at 11:43am, Chris calls me - we establish the timeline on their end, compared notes, ultimately ending in Chris will get a handle on the situation and call me back
12/10 - 12:41pm, Chris calls me explaining more of the timeline on their end and will call me back with a solution
12/10 - 1:39pm, Chris has a solution to pull from another future job and can get the water heater installed today

Update: technician Jesse was great, water is installed

TLDR: I'm sure a good amount of the people working here are great people, but because of a select few, this experience with this company is in the Top 10 worst interactions of any service company I have ever had.

Chris, who I had tried to reach repeatedly but avoided calling me back ultimately saved the day. Problem could have been addressed much much earlier had he just called me back. He would have been apprised of what was happening and would have stepped in. After a month without a water heater (which is normally a one week process) you would think the company would come through with a discount or something to make up for it or to build back goodwill, but no, Chris said their ""hands are tied.""

Their is a massive problem in their dispatch department and their systems. Dispatcher Maddy has one of the worst demeanors and attitudes and has no business answering phones.

My advice is: there are so many options as far as plumbing companies go, save yourself the grief and choose them.
If your warrant company chooses the company for you and you see AV Plumbing pop up, refuse it and get them to switch the contractor, you'll thank yourself later.

Joni U.

Mario from Arid Valley Plumbing came out due to no hot water in my master shower. He installed a new Moen mixer cartridge and I now have hot water. Mario was polite, professional, and friendly. After the repairs were made he cleaned up everything and you'd never know he was here; well except now I have hit water. Thank you Mario and Arid Valley (AV Plumbing) Plumbing.

K M.

I do not recommend this company especially if they were assigned by a home warranty company. They will upcharge $450 extra under the guise of ""Modification Fee"" even if there is no modification. The installer flat-out admitted that, AV had to do that because the warranty company pays the labor based on ""flat-rate"" and therefore AV does not make as much money when there is a home warranty company involved.

I had to contact my home warranty company to have the issue reviewed and examined. The home warranty company agreed with me and compelled AV Plumbing to refund the $450.

In conclusion, there should not have been $450 additional for the so called Modification Fee, and the fact that the warranty company had to be involved and force AV for a refund was unconscionable.

Camie R.

Mario was fantastic! He communicated everything that he was doing, as well as when he would be at the house and when he was finished with the project. He was friendly, competent and professional! Will recommend him to anyone who asks.

Michelle M.

I would not recommend this company. They do not know what they are doing as they order the wrong water heater so it took 15 days to get the plumber put damage to the walls and they never repaired them. They never answer their phone calls or messages.

Wally W.

Through a home warranty program and company charged excessive amounts on items that were not covered by the warranty. Very disappointing experience.

Thad F.

Hot Water heater went out on December 15th and had the home warrantee people send out Arid Valley Plumbing 4 days later. The plumber walked up before I even opened the garage door and told me our pressure was too high and the water heater was damaged due to the fact we did not have a pressure relief valve. This house is 24 years old and he saw no valve and smelled blood in the water. He told me they would charge $1,600 to install the new water heater (that was under manufacturer's warrantee) and a PRV. He also refused to show me the actual pressure of my house. So I think think Arid Valley Plumbing and First American Home Warrantee are in on the scam together. They said if I did not do it on that day then he could not come back until Dec 29th. I had a house full of guest and my 92 year old Father with no hot water. I had to go pick up the new water heater and Hire Lions Den Plumbing (The best by far) to come out the next day and then I paid them $745 to install the heater and the PRV. So it cost me less than half of what Arid wanted and they came out the next day. Bottom line is Arid Valley Plumbers are frauds!! Do NOT use they because they will screw you!

Dana A.

This COMPANY SCAMS PEOPLE!!! We had our Water Heater go out while on Vacation. Came home to a Flood. Called our Home Warranty Co, First American Home Warranty at 7:30am, and submitted a claim. Arid Valley Plumbing was the Contractor. We paid the $85 dollars and were told that they would arrive at 4:30pm for this Emergency. I asked if they had a New Water Heater on their Truck, as mine was BAD and leaking from every hole. I was told NO we dont have any Water Heaters. We are just there to Diagnose the problem on the 1st day. It was obvious the Water Heater needed to be replaced. I called First American and asked if they knew about the Diagnoses. They told me that the Plumber would come Diagnose the Problem, and if the Water Heater needed to be replaced, they would then need to Order 1 which would take 4 to 5 days. They said Arid would then Return to Install the new Water Heater. I said this is ridiculous, and told them I would Purchase a Water Heater Myself, and have it WAITING for the Plumber, so that when he sees that mine needs to be replaced, he can do it now rather than wait 5 days. Now I understand that First American probably gets Water Heaters at a Discount, and am willing to EAT the difference in Cost for the Unit. I explained this to First American and Arid. I was told by 1st American that if the unit ONLY needs to be Repaired, that they will NOT reimburse me for my other Water Heater, which is Obviously a Given. They said they needed a work order from the Plumber showing that the Unit was Bad. FINE i say. I call and let ARID PLUMBING know that I have worked out the details with 1st American with regards to the Water Heater, and asked if the Plumber coming to my Home has the Tools to do a Install if need be. They said YES. Plumber gets here, sees that my Unit is BAD, and says it needs to be Reolaced. HOLY HELL, I have a Brand New Unit waiting in my Garage that I went and purchased while waiting. The Plumber said that I will have to PAY THE COMPANY, and then I would get Reimbursed by 1st American. He then quoted me $1300 dollars to Install the UNIT!!! The ONLY REASON he quoted so high, was because he came into a Gated Community with Nice Homes! I told him I dont have $1300 dollars and he then said he would take $1000 dollars for the Install which would be reimbursed by 1st American. He NEVER SAID that if I have him install this Unit, I WOULD NOT BE REIMBURSED! So, what happens, I call 1st American to get my Money Back, and they said I SHOULD NEVER HAVE BEEN CHARGED BY ARID!!! I called Arid to let them know, and they said I am NOW CONSIDERED A PRIVATE CUSTOMER because I purchased the WATER HEATER MYSELF. Mind you, it was the EXACT SAME ONE that was already in there that was supposedly covered under the Home Warranty! The lower Manager named SEAN tried calling me and telling me I would have had to Pay $450 for new lines when they did the Install anyway. I said fine, keep the $450 and refund me my $550 overage. He then said HIS MANAGER SAID NO, and that I am considered a Private Party Client Now! I will be taking this to Court, so I will definitely keep you posted. I am in the Real Estate Industry, and deal with Multiple Home Warranty Companies on a Daily Basis, and this one by Far is the BIGGEST SCAM!!! Dont USE THEM, as they will QUOTE YOU based on the OPTICS of your Home! Im pretty sure that if a AUDIT was done of their Books, you would see Higher Prices for some for the Same Job, because of what their House or Neighborhood looks like! They should get 0 STARS!

Jonah

Lori G.

Loving my soft water and pot filler the first guy from Arid installed. Had another plumbing problem and Jordan came out this time. He was on time, professional, and the leaking has stopped. Thank you SOOOO much!

Allyn K.

Our shower diverter (the handle that directs water to the tub or shower) failed. The particular replacement part is uncommon and was difficult to source. AV stayed with it, obtained the part and installed it properly. Good communication and follow through.