Arid Valley Plumbing

Allyn K.

Our shower diverter (the handle that directs water to the tub or shower) failed. The particular replacement part is uncommon and was difficult to source. AV stayed with it, obtained the part and installed it properly. Good communication and follow through.

Deb H.

I would recommend this company 100%! My mom is elderly and physically disabled and appreciated that Chris arrived within an hour of the call which was thought to be a hot water heater leak but turned out to be a burst in the main water line. He was kind, professional, thorough and honest to the point that he FaceTimed me to visually show me everything while explaining the problem. The rebuild, including install of new emergency shutoffs that my mom can operate on her own was completed in a timely manner at a fair price.

Randy R.

This company is responsible for my household being without hot water from 3/16/2023 to 4/14/2023.

I went through First American home warranty who unfortunately set us up with AV plumbing. They came out 3 days after my first call, tore out my hot water heater and said they'd order a new one. Chris said it would be AT MOST 7 days. I repaired some sheet rock, painted and 3 days later gave them a call to see what the status was. It had yet to be ordered. So they had it ordered, and a week later I'd still not heard anything so i called again. They claimed the warranty company scheduled the tank to be delivered to a supplier and the contractor(AV) was to pick it up from the supply house, which AV absolutely refused to do for some reason. So, the tank got shipped back to First American, and they sent a new one to AV's facility. I called the next Monday to the warranty service, and they told me their tracking information said it had been delivered to AV. I called AV and they said ""their parts guy wasn't in"" and that continued until Friday they finally ""found it"" in the back and got me scheduled for Easter Sunday. Hector installed it Easter morning, and he over tightened the gas fitting and cracked it. He said he'd order the part with one day shipping. I called Wednesday since they apparently can't communicate with customers, and they told me it was actually coming to my house and would be there Friday. It arrived Thursday morning, and I made an appointment to get it done that night. I got a call at 5 telling me they had to cancel and reschedule for the next morning.

DO NOT USE THIS COMPANY

Kyle H.

Our experience with Arid Valley was great. My family noticed a leak coming from our outdoor faucet. Initially we thought it was just a leaky hose. However, after going to replace the hose, we realized the pipe was leaking. Our Warranty Company had Arid Valley come out and Chris G. had the problem fixed in under an hour.

Jarin G.

Candidly, this review should be zero stars. I am highly offended by the actions taken by this company and its representatives. I own a rental building in Scottsdale. Dan Prinzen inspected a drain pipe, behind a kitchen sink, and attempted to create a large homeowner's insurance claim for a minor issue. A crack was clearly visible and above a plumbing junction. Instead of completing a basic repair, Mr. Prinzen manipulated the situation and spoke (in a loud voice hoping to disturb my tenant) that the crack was ""definitely in the building's foundation causing substantial damage."" He ""recommended"" restoration companies that would charge thousands of dollars to my homeowner's insurance and told me that he would ""help me collect the most from my insurance company."" This company works with home warranty companies and attempted to take advantage of a situation. Turning a repair that should cost a couple of hundred dollars into a tens of thousands of dollars homeowners' claim is incredibly unprofessional. I was forced to use this company by my home warranty and will never use them again.

Mr. Prinzen attempted to tell me what my home warranty would cover and what it would not cover. He must have never read coverage policies because pipe leaks are clearly covered (as well as unobstructed access through walls). He then told me that my home warranty company was ""incredibly difficult"" to deal with, as was my homeowners' insurance company and that he should lead any and all conversations with them. Regretfully for Mr. Prinzen, I handle insurance claims regularly and knew the game he was playing. Had I not had experience in this field, and a reliable plumber that gave me a second opinion, I may have been manipulated into this company's scheme to baselessly increase the cost/scope of repairs.

Initially, I was told that this repair would be completed same-day. Once I informed Mr. Prinzen that I did not want an unnecessary re-pipe, his demeanor completely changed (like an individual selling timeshares and is told no). He then told me my tenant would have to wait several days (even though his company had already cut into the walls of the apartment in question). Thankfully, I obtained an opinion from an independent plumbing company that verified the leak was not in the building's foundation and that the repair needed was minor in nature.

This situation was analogous to the stereotypical mechanic that attempts to take advantage of customers. I cannot speak to the normal practices of this business; however, my experience was negative, unprofessional, and manipulative. Therefore, I will avoid this company at all cost in the future.

Dan S.

Typical warranty work with Oneguard, cover the item, but not pipes they claim had to be replaced, that mine were less than 4 years old, in PERFECT SHAPE. Warranty work techs oneguard sends out ALWAYS find extra uncovered work, this cost me $609 for warranty work on a suppose covered water heater, that was replaced under the 6 year manufacturer warranty that I had to pay AV plumbing $159 for an exchange fee, plus $225 for each 16 inch pipe that was less than $100 in parts, including a valve that actually works worst than the one that was already installed in perfect working condition, do not use these scammers for your home warranty as they will always find uncovered out of pocket costs and that the latest scam that involves home warranty and techs they send out. would not ever recommend. Took exactly 1 week without a water heater, that they took out that was actually working but just slightly leaking, before they finally brought a new one back.

Tk K.

I had an emergency situation late at night and required next day attention.
Chris (the agent) contacted me within an hour of my call. He gave me a next morning time and was there to change out water valves on washer/dryer that were corroded.
He was professional, articulate and I found him to be a perfectionist.
He said the difference with his company and another is that they believe in perfection and quality on their jobs.
I may have paid a little more, however I know it is a job I will not ever have to revisit again.
CHRIS. is an asset and Arid Plumbing hopefully will recognize they have a person who has upward mobility.

Jeff T.

Our line to the sewer got clogged. ""Things"" were backing up into the tub. Flush the toilet and it all got worse. Called our Home Warranty company . They assigned someone but only had an answering machine which didn't answer ! And they couldn't be out for 2 days ! Called the Warranty company back and they assigned Arid Valley Plumbing. Chris was here in just a few hours . He cleared the sewer and the Warranty Company had him do a complimentary camera video into the sewer. Found an issue on the street side....might have issues with the city to fix the clog on the city side.
Can't say anything but good things about Arid Valley Plumbing . I'd request them again through the Warranty Company

Lindsay C.

Asked for quotes and got a decently priced one from arid valley mechanical. They were able to come out same day. TJ was our plumber. He did a great job. Very fast and knowledgeable. We were charged exactly what they told us up front. Had a great experience. Will be using them in the future if we have anymore issues.

Penny S.

Got a great fast service.
They arrived within couple of hours and did a great clean job.
Going to use them again for couple of other pluming projects I have.