Arctic Sun Heating & Cooling

J L.

Used to be a customer of All County which was apparently bought by Arctic Sun. My heating unit was having trouble starting. They way over-charged me for replacing a pressure switch (over $350) that really did not need to be replaced.

Never going back to them. You be forewarned too.

Marci G.

My A/C went out on a Thursday morning, I called Arctic Sun and by that afternoon they had the world's nicest, happiest tech - Damon at my house preparing an estimate. I knew that my system needed to be replaced. We went over the costs and financing options. There was absolutely no pressure but I knew I wanted it done ASAP. He promised that the work could be completed by mid-week.
To my complete surprise, I received a message the next morning that if I could be available they would install it that day. By the end of the day Friday the whole system had been replaced, everything cleaned up and the house was cooling off. I cannot say enough what a great experience this was for us. I would highly recommend this business to anyone!

Jason H.

I'm updating my review and thus splitting the difference at a 3 star. After all of our issues, we got a call from Bill the owner. With a very very short period of time all of our issues were resolved and we had what we needed. Bill lived up to his promises, was a man of his word, was humble, respectful, showed humility and overall was a good man. For lack of a better term, he was ""old school"" and seemed to be a gentlemen you could make a keep a deal with simply through a handshake.

All of our previous experience were very good with this company and because Bill stepped in we will keep Arctic Sun as our go to for our heating and cooling needs.

C G.

Call them out to diagnose our A/C, no issues found by Sam; called Arctic Sun back again less than 15 days later A/C required Freon at $250 per pound $$$$$$$$$ house still hot. Called United Air Temp and now I'm freezing

Leigh-Anne S.

I am amending my previous review based on a hope that Arctic Sun will truly evolve and become more like All County, the company they bought. This is based on a call I received the day after I wrote my original review. Wanda, one of the employees from All County who has always been amazingly helpful, called out of concern when she saw my review. She immediately let me know that the charges for the repairs were in error, and arranged to get me a refund. And, she assured me that the new owner was invested in continuing the great service that All County was known for.
If I could give five stars to Wanda, I would. Her customer service is unparalleled. I am giving three stars to Arctic Sun for now. Even though my situation has been resolved to my satisfaction, I do not like the tiered billing system they use. I will have to wait and see how future issues are handled, and hopefully my confidence will be fully restored.

Sally A.

Very courteous, reliable and accommodating. Do I know if they do a good job??? If I knew more, I might do the job myself. But since I do not, I appreciate the convenience of being a Club Member, even if I do sometimes pay more.

Eladio Y.

I have been using Arctic Sun since around 2004 and they are the best. They are always there when you need them and their service contracts are excellent as well as their pricing. Sam is the AC technician that does our routine maintenance twice a year and he is a very professional and highly knowledgeable person that we trust and appreciate. I highly recommend this company for anything AC, heating or gas fireplace related matter.

Colleen L.

Run away from Arctic Sun as fast as you can. Technicians appear poorly trained. The company overcharges. Office staff is profoundly unprofessional. Worst home service company ever. I have clashed with them since they took over from One Hour Heating and Air Conditioning when that company went out of business. Our contract was apparently switched to Arctic Sun without our knowledge or permission. This week was the worst and prompted this review. We called them for routine maintenance for which we pay in advance. Our air conditioning worked when they arrived, but did not work when they left. When I called to complain and schedule another visit, I was told A) No technicians were available to come to our house until for at least five days despite hot weather B) No one would come to our house unless I first agreed to pay an unspecified ""service"" fee if the technician decided the problem (which did not exist before Arctic Sun came to our house for ""maintenance"") had nothing to do with himself or his fellow technicians' work. After I complained loudly, a woman who did not identify herself told me Arctic Sun would no longer service our heat or air because I had been rude to her. She did not explain how our contract, paid in advance, would be serviced, whether we would be issued a refund, or whether another company would honor our warranties from the bankrupt One Hour Heating. She told me she did not care how hot the weather was, how long our family might go without air conditioning, or why we should pay a different company to fix problems created by Arctic Sun. She was terse, rude and crude. I would be happy to be rid of them if I knew other companies will honor the warranties that came with our equipment. She declined to answer those questions.

David O.

Wanted to charge thousands for a fix that another contractor charged $200 for.. poor customer service/call backs as well

Branko H.

I called Arctic Sun to address problems I was having with my HVAC system for my house addition. Their technician, Larry, came out and addressed the problem in an efficient manner. He explained my options and through his explanations, I feel I made the most economical and best choice. He was punctual and communicated well throughout the entire install. You can see he takes great pride in his work. It was pleasant dealing with the office staff as well. High marks for Arctic Sun!