Archibald Plumbing

Michelle S.

Great experience with Archibald Plumbing! Our hybrid hot water heater stopped working properly. It's under warranty so we started with the manufacturer (AO Smith), and Archibald was one of 3 plumbers in the San Diego area that was recommended. My husband saw their ratings and chose them.

Surprisingly, they came out the same day (we didn't expect that). Ryan gave us advice about how to keep the heater functioning in electric-only mode (and that it defaults to hybrid every couple of days).

Michael kept us up to date on the status of the package of replacement parts from the manufacturer; the package arrived yesterday and Ryan came out this morning. Great service--thanks, guys!

Joe H.

Water heater stopped heating on Friday morning. With visions of a cold-water weekend, I contacted a couple of plumbers - sorry! we don't service your brand. Contacted Archibald Plumbing. Michael had the parts and completed the repair that morning, about 1 1/2 hours after I contacted him.

Great personable and professional service service. Highly recommended.

Mike M.

About 3 week ago the lower element went out of my hot water heater. Called Archibald (based upon their ratings) and Micheal determined The heater has been leaking, rusted the element in place and therefore needed to be replaced. Michael located a heater, replaced the old one and took care of all the warranty paper work. It was a true pleasure working with Archibald plumbing. I highly recommend Micheal and his company.

Marvin W.

Required water heater replacement in a few easy steps: send request with specifics for need, immediate reply from owner, replacement completed same day. I will use Archibald again, happily.

Natalie S.

I cannot say enough on how great this company is! I work at a dental office in north county and we had an equipment failure that required a plumber to fix the issue. We were forced to cancel a full days worth of patients. I called 14 different plumbing companies, none of who were willing to work on our dental equipment. I was referred to Mike at Archibald Plumbing by a mutual friend. Mike's words were... ""my guys wife works in a dental office, we understand the urgency and we'll be there in 1 1/2 hours"". They showed up on time and got right to work, and we were back up and running before end of day! HIGHLY RECOMMEND!

Denay M.

I was referred to Michael through a warranty at Lowes. He was not only professional, he was honest and quick. He answered the phone right away and helped diagnose the problem. I really appreciate how kind he was at making sure we had hot water. He was patient with all the questions I asked. I highly recommend him and his company.

George F.

Extremely good service. Our water heater failed Thursday night, Michael was able to find the replacement heater under warranty, and get it installed Friday afternoon. We feel that he went above and beyond. We highly recommend Archibald Plumbing.

Jane C.

Dismissive attitude and lack of respect for my property -

I'm very frustrated with the attitude of the guy. When I went out and saw they had allowed water to run under my golf bad and quite a bit of other stuff, I said, "" Oh Man! Why didn't you guys say something to me? I could have put a towel down between your work area and my stuff & this wouldn't have happened."" I was upset, but checked myself and figured I'd said all that was necessary, because it had already happened. Instead, I said, ""look in the future, you guys really should consider communicating with the customer and giving them the opportunity to avoid this happening. A single towel would have avoided this."" Instead of acknowledging anything, he starts telling me ""there is water in the sides of the tank"".. like I'm dumb and cant understand a tank has to be drained... Which it appears they did not do... No wet spots at all outside of my home where they drained anything... and he tells the other guy I'm upset because the floor got wet! at this point I lost it, and was explicit as to what I was upset about and that I could care less about the floor! ... I expected the floor to get wet, but I did not expect them to allow water to drain soaking my compressor box, my golf bag and other items when a towel that was provided could have avoided it.
It seems the attitude and respect is either 1. because I rent, or 2. this is how they treat all of their customers. I assume because my property management company will pay them, they figure I'm not important in the equation. Well this is bad business, its not just about the work you perform.. its about customer service and leaving things as they were before you came verses damaging things.

In my case, it would have been an easy for them to avoid the issue if they had cared to. Now I will have Hours of work to assure things are dried properly to avoid mold and that family photos stored won't stick together when they dry and be ruined.. Two towels, would have avoided any of this and one would have protected the majority.

Brenda T.

I recently had my water heater replaced by Archibald Plumbing. I had an old 9 year old unit finally give out on me. I called Michael and he was able to schedule me the following day. He was quickly responsive with a price quote and accommodating on the time frame to get the job done. Michael is very knowledgeable. I appreciate the advice on how to maintain my new unit to assure it keeps running for years to come. Michael and his crew were very professional. Overall, I had a great experience and would highly recommend.

Michael W.

I was referred to Michael as a water heater specialist from my goto plumbers. I was having trouble starting our water heater and then it was going out after a moderate period of time. Michael came out quickly and got it started, replacing the thermal couple kept it running. Heres the biggest part- my wife who was home with our children was sure to tell me she liked him, that he struck her as a ""good"" person. I already knew that since he was referred by my other trustworthy plumber but it makes it better when your wife feels comfortable with the repair people in her home. Did I mention he was quick to get back to us over the 4th of July weekend despite being out of town ? I would recommend this company and plan on calling on them for all my future water heater needs. Thank you !!!!