AquaVets

David D.

I like to seek out Veteran-owned businesses to help me with my projects. I picked AquaVets to install front and rear of house gutters on my home. It took about two weeks to get the project scheduled, and Shawn did a free estimate, so no surprises. Installation went as planned and was completely timely. No issues.

Karen W.

Aquavets (Shawn) came out to give us an estimate on May 28, 2022. We thought he sounded real good so we called and said we would like to have them put in our cistern. Since then we have made multiple calls and sometimes he calls back and gives us lots of nice excuses, but never follows up. He wanted $1500 down. Fortunately, other people on this site left reviews that said they paid him money and he never produced the work, so we told him we would give him the down payment when materials were delivered to the site. Nothing has been delivered and he never followed up on our October conversation. We thank others for taking the time to post their reviews -- they were very helpful.

emilie h.

I hate to write this because the initial communication and interactions were so positive but things went way downhill from there. I got an initial call back really quickly and the team came out to install a new scupper box for us as scheduled. In the midst of the work, Shawn suggested a refinement to the plan that sounded like a great idea. We agreed to the extra fee and to waiting a couple of weeks for the parts to come in to finish the project. Because we were going to put in a drain that would come up further away from the house than originally planned, Shawn suggested that we not complete the downspout since it would just need to be replaced in the two weeks when they came back to complete the new scope of work. That seemed reasonable and it was early March so it didn't seem concerning that we had a downspout ending feet above the ground. At the end of March, not having heard any updates, I called and left a message. I didn't get a reply. I called again, and again, I texted again and again. I got nothing. No reply at all. We paid in full for work that wasn't completed and were left hanging for months on the project that they themselves recommended. Super disappointing and unprofessional. We've had to pay to finish the downspout and have wasted time trying to get any sort of reply. I could not recommend them. Whatever initially positive response you might receive, you can't trust that it will continue.

Kimberly H.

Whatever you do please stay away from Aqua Vets for gutter installation! The business owner is very unprofessional, is full of lies and excuses, and yells at the customer. When the estimator came out to look at the project he seemed to be very informative and wanted to help. The company seemed eager to earn our business to the point that they price matched another company we were going to chose originally. I really wished I had stuck with the other company because it went down hill from here. I had to call this company several times to even get on the books for them to come out and start the project. Once a time was scheduled, they failed to show up. We received an excuse from the Owner stating they were behind on installations due to the inability to get materials. This would have been nice to know before we agreed to starting the project and we could have at least received a phone call letting us know they were having to reschedule to start/do the project. Eventually, after many no shows and excuses, the team showed up to start the project. At this point, we should have cancelled with them and called the other company. Not only did it take them several months to complete the installation when it should have only taken them the maximum of two days, but the installation was done poorly and we had to hire another company to redo the whole thing, plus other companies to fix the damage they caused to our roof, fascia, and stucco. When they came out, they placed the down spouts in the wrong area and when they removed them to place them where they should have originally, they left holes in the walls and refused to fix them. So we had to hire a stucco company to come out and repair the holes and a painter to repaint the areas where the stucco was repaired. In addition, they never got the pitch correct on the gutters and with every rain the water would over flow to the point that we were wondering why we even had the gutters. The Owner kept giving us excused that it was not their installation but that the gutters were full of tree debris. This was untrue because we cleaned them out once a week and even had our trees trimmed to ensure they were away from the house. He also kept trying to sell us gutter guards. Why would we buy gutter guards from him when the original gutter installation wasn't even correct yet? The team had to come out so many times and try and correct the poor installation that they began causing more damage to the fascia and the roof. We have had to have a roof company come out and fix tears on the edge and all of our fascia replaced. We have tried time and time again to speak with the Owner to come up with a solution to all the problems that occurred and we are slapped in the face with excuses, lies, and being yelled at. I am really surprised this company is still around. We even asked him if we could just get part or all of our money back and he can come get the materials he used. He refused. We thought about taking him to court to recover all the money that we were out due to he and his teams poor quality of work but felt it was a waste of time. We just needed to chalk this up to experience and move forward with companies that know what they are doing and care about the customer.

RockWell H.

Keaton and teammates did a great job. Prompt and polite. Aqua Vets refurbished our new gutter system and installed underground pipes to the new, large reclaim tanks. After the latest massive rainfall, the tanks settled a bit. They came out during the rain to fix it. Great company

tammy m.

Horrible business man. Unprofessional and Lacks time management. They quoted 2-4 days and took 2 1/2 weeks. His guys showed up at 8 and left by noon instead of starting early before it got too hot. They missed the mark in all areas. The owner was full of excuses and truly lame ones.

Tim S.

Horrible company. Stay away. Warning. They are Sam artists. They took a deposit and performed zero work.

Lori P.

I called to get an estimate for gutters and the man who said he did the engineering would have his sales guy call me with in half hour. It is now 3 days later and nothing. I called yesterday and the phone rang but no one answered and no voice mail.

Ken K.

I had a leaking irrigation system. Of the 3 companies I contacted, Shaun and crew were the only ones who were able to respond quickly.

Laraine C.

Aqua Vets is fantastic. Shawn was very responsive and price was very good. The job was completed in a timely fashion.
Many months later we had our patio area reroofed. The roofers screwed up the angle of the gutters and threw away some other parts that held the gutters level
We called Shawn and he promptly gave us a price to fix it which we passed on to the roofer. Aqua Vets was again Very responsive and the gutters we fixed.
Last, we were backing our RV into the driveway and the ladder hit the gutter denting it. Again Shawn gave us a quick and reasonable price and it was fixed quickly.
We wish other service companies were as good as Aqua Vets.