Aqua Science

Richard L.

Pentair's contract repair firm, Work Hard Pools, was responsive, came next day, efficient and effectively communicated and repaired the issues on our pool pump!

Lynn R.

Very happy with our misting system & continued servicing to keep it working perfectly!

Ashkan A.

We previously use Pentair/Aqua Science for our home water conditioning system and heard that they offer high power misters. We decided to use them for backyard high power misters and we were completely surprised by how amazing everything turned out. We got a free estimate/design that was great and installation only took half a day, and was reasonably priced.

This is a commercial grade high power misters which is the same as what you would see at resorts or coffee shops. I highly recommend this company if you want high power misters for your backyard for a hot summer day!

Rental G.

I got a call from Pentair (formerly known as Aqua Science). to schedule filter change on my 4/stage RO unit for 139.95 including membrane filter since I had my unit almost 6 years. I accepted their service. Tech was on time he changed 3 of my filter he exam membrane filter he said no change needed. i Asked to test filtered water with dts meter it was 92 Ppm. He said just flush the water twice it will drop below 10.
After a few days we tested RO water and reading was 25 Ppm. I called back asked them to replace the membrane now they are charging me $99 Just for membrane filter. I said I have membrane filter just send tech to change I have not received any phone call.

Buyers be aware of their not trust worthy of business conduct. Do not let the technician leave unless the water reading in DTS meter is below 10 ppm.

Gary V.

I bought a reverse osmosis system less than a year ago. The water was already tasting funny about 10 months in. We called for service and they set up a day for service and a time window. We waited all day and then at just before 5 they called and stated they could not make it and rescheduled for a day later. The technician showed up, went to replace the filters and then stated he didn't have the correct filters. We wasted two days, don't have good tasting water, and to boot. I received a bill for $278 for service. Well can't say I recommend this company, I'd use one of the other companies that pop up when this company is yelped. By reading the comments this is SOP.

Carole P.

This is by far the worst service company I have ever dealt with! We were supposed to have regular bi-annual service on our RO system but when they call to schedule it, confirm the appointment by email, they don't show up. I can live with a 4 hour window, take a half day off to wait for them, but when it turns into 5 or 6 hours I'm not happy. Then when I call to ask when they'll be here, twice now they say the appointment was cancelled or it was a scheduling snafu. You just sent me an email confirmation yesterday!!!
When this was Aqua Science I had issues too but really hoped, now that they're Pentair, things would improve. I know Pentair to be an excellent company but strongly recommend you not use this location of Aqua Science/Pentair for anything. I'm the dummy for having given them so many chances.

J K.

We did not have any work done by them the estimate process was so bad we called it off. Items we requested to be included were not in fact in the estimate. Work to be done was not in the estimate. It took several emails to and from the Regional Sales Manager to finally uncover enough ""omissions"" for us to call it off. I still do not know if we even uncovered all of the ""omissions"" or not.

Bill J.

We have been customers of PureTech/Aqua Science/Pentair for the better part of the last 18 years. They installed the water treatment system in our new home in 2003. We briefly left the state in 2017. Last year I contacted them to see if they serviced units that they didn't install. They do. Today we had a fine young man Kylan Asher service our system. He was early, pleasant, personable, and knowledgeable. They have a winner with him. Right after he left, I texted our daughter to reccomend Pentair, as she is looking to put in a treatment system. Some long time companies don't get better with time, Pentair gets better. See you next year. Thank you Kylan!

James S.

Had Aqua Science install a brand new water softener on 11/15/19. On 01/13/22 noticed a leak in one of the pipes on top. Technician came out and said he could fix it, but it would probably only last a year. Cost to replace the 3 pipe unit was $559.00! Needless to say I was not happy. The technician was able to get $100. 00 off. I will NEVER use aqua science/pentair water solution EVER again and will share my experience with neighbors and friends. The only reason I'm not leaving a 1 for them, is the Tech, Ryan was a good guy.

James B. Speed

Andy A.

I will never use this Aqua Science/Pentair Water Solutions again in the future. Two weeks ago we had them come out and change the filters in or reverse osmosis system. Shortly after the technician left, we discovered that the tubes were leaking. We called them right away and they said that they would call as back to have the repair the leaks, but they never called back. I finally fixed the leak myself. Today I called because the hot water heater that they installed was leaking. They broke the pan under the water hears, so the water was soaking in the drywall. The person that I spoke with refused to tell me how the warranty process worked. They wanted to charge $75 to have their technician come up and diagnose. Easy to see that the tank was rusted out, and needed to be replaced. The earliest that they could schedule an appointment was a week out. I had to turn off and drain the water heater to keep the water from doing more damage and could not wait a week without hot water. I found a plumber who was able to do the warranty work tomorrow. I will never use this business again, their service has really declined over the last 10 years.