Aqua Science

Stacy D.

Aqua Science has been servicing our RO system and home water softener system for years. On this particular visit, the technician offered to service our hot water heater. He said it would give it ""an extra year of life"". Maybe he should've stayed in his own lane.

Unbeknownst to us he did not know what he was doing, created a leak that shorted out the hot water heater and destroyed it. In the process, it leaked all over our brand new sheetrock, paint and baseboards in the garage - damaging the area beyond repair. Just our luck, the leak was slow enough not to notice and we headed out of town for the weekend only to come home to water pooled on the (also brand new) garage floor.

That's not the worst part. The worst part is when we called for service to the hot water heater, it would be another 24 to 48 hours for a repair/replacement. And no offer to pay for any of the damage. We're still waiting for the callback on the repair.

We called a real plumber and took care of the hot water heater.

I guess we are out of luck on any other damage.

How much do you want to bet that the repair men work on commission?

I heard this nice local company was acquired by a big company and it all went downhill from there .

Joseph H.

Top notch company and a great customer service oriented team. Would highly recommend for RO, water treatment, or patio misting needs Very reasonably priced.

H L.

Michael Alvarez arrived right on time and resolved my problem with the remote control for my misting system efficiently. Friendly and professional ! I definitely recommend this business.

Chuck H.

i had aqua science for 18 years.things have changed.a young man david came to set up our misters for the summer. he flipped the swithes it worked. however not with the remote.they said the new remotes were about $400. ,i said my remote had been working.the young man said walk around the house and turn it it on.i am 87 years old difficult to walk. i said it has always been working,sorry . i called pacific mist galen was able to come out .it is turned off , turned off to the remote,flipped the switch ,great mister are working .solution. have people that know what they are doing. save money and time,

Michael P.

We've used Aqua Science for the last 13 years in two different houses and have nothing but good things to say. They've maintained and replaced R/O systems several times. Always done it quickly for a fair price. No complaints here.

Let D.

Although it took a few days to get back to me so we couldn't not use our water, they sent two techs the next day after speaking with me and they were what I was used to....thorough, attentive, explained what they were doing and took their time to do it well. They even brought over new filters and completely started over with the service.
Customer services goes a long way so one worker should not ruin a company reputation. I am happy that they got back to me and remedied the situation. This is the type of service I have come to know with Aquascience.
Thank you!

Vlad M.

Update: Kirk, a manager at AquaScience came out and helped us with this problem. He was beyond nice and beyond helpful. That was an excellent customer service experience!
----------------------------------------
We have used Aqua Science (Pentair) in 2011 and again in 2022 to install a 1000 psi misting system.

Sales and installation experience was overall good. However, after sales support has been a problem. We've been having a small issue with the system where water does not drain properly from the misting line and keeps plugging up one nozzle at the end of the line. I have replaced the same nozzle 5 times. Aqua Science should have installed a drain valve at the end of the line.

We called Aqua Science and spoke to Lisa R., a Customer Service Representative, she kept pushing their start up and shutdown service that we do not need. Lisa was claiming that unless we use them to drain water from the system (something I'm perfectly capable of doing) in Fall and for opening the water spigot in Spring at the cost of $160 each time, Aqua Science will not provide the warranty.

Lisa proceeded to insist that the AeroMist pump we have requires oil change (we had it for 10 months, used it about 30 hours) regardless of how many hours of runtime it had. I have personally forwarded AeroMist pump manual and sent it to Lisa asking her to stop misinforming the customers. Per AeroMist, oil change is required once a year or every 500 run hours.

Lisa scheduled a service appointment to look into our issue, but scheduled it a month and a half from now. That is a half way through the season. Apparently, you can't expect a timely warranty support from Aqua Science.

Having such a poor after sales support, and this company holding their warranty as a carrot to make additional service sales, we will absolutely not use this company again. As a mechanical engineer, I'm perfectly capable of performing basic system maintenance without being a constant source of revenue to Aqua Science.

Michael P.

I recently have my water softener replaced. The technician from Aqua Science was prompt, courteous and efficient Overall it was a great experience and great value.

Robert H.

Aqua Science purchased Pentair in Tucson where I bought my filtration system. I called to see if they would honor the warranty I have. Not only did they say no but they told me they didn't even offer maintenance services. When I asked what should I do, they told me to ""call somebody else"". That would be my advice to you. I did contact Pentair and they sent me all the information I need to keep my system working well.

Richard L.

Pentair's contract repair firm, Work Hard Pools, was responsive, came next day, efficient and effectively communicated and repaired the issues on our pool pump!