Aqua Plumbing & Air

Ashlin P.

Simply the BEST!!! Aqua saved us from another scam artist a/c company who wanted to charge us top dollar for a whole new HVAC system! Called Aqua for a second opinion. They came, tweaked our system and all is well!! Love, love, love these guys!! Look no further, you will NOT be disappointed. They also do plumbing and electrical work!

Mike T.

We had this company come out and service our hot water heater. They replaced two parts on site, were extremely reasonable in price, and the technician was EXTREMELY nice and professional. I would definitely recommend this company, they were also prompt and on time!

Izzy K.

Aqua Plumbing installed a New Central Air Unit in my Condo in July and they were her almost 12 hours with 2 young males that were definitely not trained in Installing New Units since I was told by another one of there Techs on a near future Visit that it should never take that long..That day of installing they didn't seal my indoor portion of the system properly and it was bubbling.. I pointed it out to them and the 2 young men said don't worry it will stop bubbling the next day. I trusted that these so called professionals were telling me the truth. I was getting nervous that my house was not cooling off by the second day. On the 3rd day I heard a whistling noises and I opened up the unit and it was FROZEN! I told them in the beginning before they left I thought there could be a leak and they said not at all. I called them on that 3rd day and 2 different men came out and couldn't believe the Botch job they did on sealing the outer unit and not to mention they cracked and put a whole in my drywall around the unit and never offered to fix it. These two men were here a few hours and said the first two guys DIDNT fill the Freon(theres a new type of Freon being used now and I don't know the name) that that was the reason it froze!. So I was discouraged but happy that my house started to cool down within a hour after they left since I will remind you that IT WAS JULY IN FLORIDA! VERY HOT AND HUMID! Well...... just under a month later in FROZE AGAIN.. and another man came out on a Sunday and said... Mam, this must have a leak for this to be happening.. I said to him.. I said that from day one for the Freon to be going so quickly, It doesn't take rocket science to know this. He agreed and this was the 3rd time I was told that this situation was going to be reported to the owner and get fixed immediately. So he put more Freon in to get me buy until they could diagnose the problem. Well I called to follow up and none of these visits had been documented and nobody followed through. They came again and said is was fixed and the problem was solved by repairing some issues with the other part of the unit outside of the condo. It gets worse, My 54 year old mother was diagnosed with Cancer and I flew up north to bring her back with me to spend her last weeks of living with me in my condo.. My goal give my mother, quiet, uninterrupted.. and a comfortable environment were we could enjoy the last few weeks where mother daughter could love each other in my beautiful quiet condo, Well guess what we are now into the beginning of October and the problems have been going on Since July and I already insisted on a brand new unit before I brought my mother in my home to just call it a day on all the hassles. They told me no they fixed it and no more problems for sure. My mother was bed bound in a hospital bed and we made the best of just loving each other and creating laughter as much as we could even with all the pain she was in. Guess what? With just 2 weeks left to enjoy my mother.. THE AC FROZE AGAIN! I WAS FURIOUS! I informed them I had a terminal ill mother and my house was SO HOT AND NEITHER ONE OF US WERE comfortable. Now my mother has passed and Im home trying to grieve and I have not had one week without disturbances. Im trying to morn my mothers death and I get to here them saw and cut holes into my ceiling LAST WEEK All day a week in a half ago to fix the leak I said there was in JULY. Well now its Now November 17 and it froze again just AFTER A WEEK IN A HALF AGO OF THEM SAWING HOLES INTO MY CEILING spreading fiberglass and dust everywhere that caused me to have rashes and I had to spend hours cleaning up the dust and FIBERGLASS. SO.. They were supposed to be here on Nov 17 at 8:30 am and there was a no show. I missed my grief appt last week because they were here and now Im missing another half day of my time. They are now coming at 2 pm. If anyone has advice about this situation, please help me. My ADVICE IS NEVER USE AQUA PLUMBING... THEY ARE OVERPRICED AND NOT DEPENDABLE.

Marcy H.

I am not reviewing the actual plumbing services of Aqua because I didn't get that far. The one star is for the phone conversation when contacting this company during a plumbing emergency. I called with a plumbing emergency on a Saturday morning . A woman named Jules (?) answered the phone. It is fair to say I was rather in a panic, having woken up to the sound of water running in my walls. As a homeowner, there is no more chilling sound a sound like that, when you know all that gushing water sound is seeping in to your walls and surrounding floors and walls, sure to cost you thousands if it goes on too long. So the person answering the phone was doggedly determined to get all the little boxes on some online intake form filled out without answering the question I asked multiple times 'can you send someone TODAY??'. Oh, no, nothing was going to deter Ms. Efficient from filling out that precious online intake form with a lot of questions that frankly could have waited until we booked an appt. I ended up hanging up on her after asking for the 3rd time if someone could come TODAY, as in RIGHT NOW. Did you hear me, lady? I have water gushing in my walls!! She wasn't willing to answer my basic question but thought I had all the time in the world to answer her 20 question intake form. I hung up on her and she calls back twice but by then I was already calling other plumbers. Oh, and by the way she claimed she didn't have my phone number (one of her 20 questions) but clearly she did so why play those time consuming pedantic games on the phone with a customer who is clearly feeling stressed out by the situation? Maybe they are the best plumbers in the world, who knows.... if people can't get past the phone call they will never know. Try answering the customers question first before you expect someone to sit there for 20 minutes indulging the minutae of your own process.

Abe K.

Had a crack in the pipe behind the outside spigot. Aqua came out, on a Saturday, in only an hour after I placed service call. Ronald was very professional, efficient and thorough! Had my repair completed, patched and cleaned up in great time and at an affordable rate! When there is a job above my skills, I am calling again! Thanks Ronald!

Maylee P.

Shower knob broke at 7pm call requested a tech. The technician gave me a run down of charges he could charge me. I ask him to please just come and help turn off my water. After an hour I called the technician who told me he had not left his house because he was unable to log a call into an iPad. This was so very frustrating as I've been sitting here thinking he was on his way. He was not nice and extremely condescending now 2 hours wasted and I'm waiting on another company to arrive. DO NOT USE THIS COMPANY!

Gordon M.

I'm finding when building a new home 5 years in you start to have issues. My husband is very handy but there are things beyond him. Company is responsive, prompt and professional. I would prefer to not have a bill as plumbers are not cheap but we needed help. They were on time, pleasant and professional. I will use again.

Jon M.

Aqua Plumbing & Air completes two jobs for us so far, and we were lucky enough to get the same plumber each time; Kosta is a remarkably competent, kind, and hard working plumber. He is a great communicator, and always takes the time to explain what the plumbing issue is, discuss options, and explain the way forward. If Kosta is an indicator of the quality of employees at AP&A, then I think this company definitely understands how to hire great people and provide excellent customer service. Thanks!

Kimberly S.

unfortunately this company has gone downhill quickly. it went from being a company that cared about their customers and quality of work to being extremely incompetent and careless. when I would call to voice my concerns, they were ignored. we cancelled our aqua one plan and are completely done doing business with this company. I don't know how they are still in business. I wish I would have listened to the complaints on Nextdoor months ago. it would have saved us huge headaches and stress.

Mariane P.

Based on two visits Aqua Services has demonstrated it knows how to treat customers. Both times they were on time, performed the job professionally, did not leave until everything worked to everyone's satisfaction and were fair in their price. I have no hesitation calling them again to perform maintenance/repair work or install new plumbing or a/c equipment.