Aqua Plumbing & Air

Karine J.

We had this company come out and service our hot water heater. They replaced two parts on site, were extremely reasonable in price, and the technician was EXTREMELY nice and professional. I would definitely recommend this company, they were also prompt and on time!

John P.

I am not reviewing the actual plumbing services of Aqua because I didn't get that far. The one star is for the phone conversation when contacting this company during a plumbing emergency. I called with a plumbing emergency on a Saturday morning . A woman named Jules (?) answered the phone. It is fair to say I was rather in a panic, having woken up to the sound of water running in my walls. As a homeowner, there is no more chilling sound a sound like that, when you know all that gushing water sound is seeping in to your walls and surrounding floors and walls, sure to cost you thousands if it goes on too long. So the person answering the phone was doggedly determined to get all the little boxes on some online intake form filled out without answering the question I asked multiple times 'can you send someone TODAY??'. Oh, no, nothing was going to deter Ms. Efficient from filling out that precious online intake form with a lot of questions that frankly could have waited until we booked an appt. I ended up hanging up on her after asking for the 3rd time if someone could come TODAY, as in RIGHT NOW. Did you hear me, lady? I have water gushing in my walls!! She wasn't willing to answer my basic question but thought I had all the time in the world to answer her 20 question intake form. I hung up on her and she calls back twice but by then I was already calling other plumbers. Oh, and by the way she claimed she didn't have my phone number (one of her 20 questions) but clearly she did so why play those time consuming pedantic games on the phone with a customer who is clearly feeling stressed out by the situation? Maybe they are the best plumbers in the world, who knows.... if people can't get past the phone call they will never know. Try answering the customers question first before you expect someone to sit there for 20 minutes indulging the minutae of your own process.

Lucia C.

The took advantage of senior citizen. Provided no quote and overcharged for work done. I contacted company and can't get them to return call.

Suzi B.

We've been plumbing a HVAC customers for almost a decade. Today we had a MAJOR plumbing emergency. The main line into our house broke at 12:30 PM. I shut off the well pump and called and explained the urgency of the situation. They offered me an appointment next week. Umm, no, we're without water! They then said for a price (OK) we'd me the first on the after hours list. Now at 7:49 PM, after a half dozen calls to them, I'm told that the after hours person is still on other calls and won't make here tonight. They OBVIOUSLY, even as a BIG company, don't have the 24/7 emergency services they advertise!

Thomas B.

I called this company to give them or to get a estimate on a drain in the basement while he talked me into doing more work with finesse clean out on the outside gave Brent a 1545 deposit and thinking about it I decided to go with another option and this is on May 27th at 2022 Brent send me text messages stating that he would put the money back on my card and it's yet to happen this is June 15th and nothing but a run around has been going on so now I'm in the process of filing a small claims against this company if you want a headache this is the one that go to

Celeste G.

Called to have a filter changed under my kitchen sink. I just moved in so I wasn't familiar with the filter system. I gave the person who scheduled the appointment the filter number. I asked her how much it would be for the filter. She responded around 20.00 plus the trip charge. It took all of 5 minutes to change the filter. My bill was 330.00!! The filter was 216.00!! I looked the filter up on the internet and it was 68.00. Talk about price gouging!!!! Wow - 3 times the mark-up! Come on!! RIP OFF!!!! Beware of the mark-up on parts!! I will say the service guys were great.

Amanda G.

The """"U"""" in Aqua must stand for """"upcharge."""" I selected Aqua for replacing my hot water heater based on the price they quoted me. I set up the installation and then came the add-ons: 1) Even though they had my address from the start, I got a call the day before they were scheduled to arrive indicating that a $100 City permit fee was due, and that I had to pay it over the phone right then and there; 2) I may need a $100 """"expansion box""""; 3) add a $50 pan (not part of the hot water heater price even though required by code and obviously sized to fit the hot water heater in question); and 4) a surprise $10 """"miscellaneous charge"""" when I'm handed the final bill. When I asked the installer to explain that last item, he shrugged and said """"they make us put that on there."""" I did get one reprieve: noting that I live in a condo (which they also knew from the start), they said the expansion box wouldn't be necessary. So far the new hot water heater is performing, but I have little patience with outfits that quote a low price to get the job and then take advantage of the customer with surprise upcharges.

Richard V.

Backflow checked Jan-2022 by Camilo (aka """"Papi""""). Arrived right on time. Tested okay. What a great guy! Friendly. Excellent people skills. You can tell he loves his job and speaks very highly about Aqua Plumbing. He's a great advocate and asset to your company. We're happy to continue using AP&A for our A/C and plumbing. Thanks.

Monika L.

I needed my AC fixed and they returned my call and had a guy out the same day. Very good service. I will call them the next time I need any AC work done.

David A.

I would strongly recommend that Aqua Plumbing and Air invest more in technical training for their staff. A greater emphasis on skill and problem-solving would go a long way in improving the quality of service they provide.