Aqua Doctor Plumbing

Dan S.

Replaced water heater, left a gas leak and claimed it was not from a line they touched. Called another plumber and the leak indeed was coming from the line going directly into heater so yes it was a line they touched. Replaced tub drain with cheap parts that did not last 1 year. Piece the drain plug screws into completely stripped out. Outside faucet replaced, will not shut off. Also did not last 1 year. Do NOT recommend.

Chris C.

Maybe they provide an incredible service on repair and maintenance but on a repipe I definitely would not recommend this company. Not only the work that was done was messy but they left four leaks as well one of which being a gas leak. I never seen anyone not double check those work like this company. At the end of the job the owner was disrespectful because I said I wanted to pay them n two weeks since they took an additional two weeks to finish the job without even telling me. His response was that Jim had family issues. I understand everyone has their issues at home. But the work has to get done and I'm sure that's not the only employee he has. I had a dying nephew this year along with dealing with my ptsd from my combat tour in the Marines, but I have to keep going on so I don't see how that is an excuse for horrible workmanship and service. He said he would love to take my ass to court and a f***ing lien on my home. I never said I wouldn't pay I just said I would pay in 2 weeks. I ended paying most of the bill that was left and held 2 grand until the final inspection is done which he said he will guarantee he will be there to collect that check. That sounded like a threat but I guess I will see what that means when he comes back.

Susan M.

Jim & Uncle Rob came out to help me figure out a leak the condo below me was reporting. They were easy to schedule with, on time, and called on their way. While at my condo they were very personable, knowledgeable, and thorough. I would highly recommend!

Niles G.

Had a leak in the bathroom faucet and needed a plumber bad. Decided to try Aqua Doctor and was impressed with the reviews and affordable pricing . They came out right away and squeezed me in . They replaced my faucet and did a fantastic job . They were professional, courtesy and respectful and in the age of Covid they wore their mask . Overall I am very pleased with the quality of service and highly recommend them.

Kirsty C.

So disappointed because I chose based on reviews. Annual routine maintenance sewer rodding work done improperly 6/17/20, by AquaDoctor.Not sure of employee name. He didn't identify himself or put his name or signature on the invoice.

I called and explained sewers last rodded in 6/19. No existing problems - needed 2 pipes done as annual maintenance- main sewer drain and sump pump/storm line. I was quoted $365 for both lines. Employee arrived on the morning of 6/17.

I reexplained the job, and asked if I needed to run water to flush pipes as he worked. He said not necessary - surprising to me because that has been standard procedure through the years. My husband was home, and I left to run an errand. To my surprise, the employee was gone when I returned in 45 min.

For the main line, employee said he couldn't get to the street because pipe was dislocated/cracked and needed to be repaired. Couldn't show on camera because of water in pipe. Claimed notches on the cutting blade were damage caused by our concrete pipe because it was dislocated. He quoted us a $3200 repair estimate involving digging up yard. He also told my husband that the storm sewer /sump pump line was full of water, and he couldn't rod it.
He collected $365 by check. Invoice didn't reference second pipe (sump pump/storm sewer), although it was included in quote from company, I showed him the access and explained before I left, and he told my husband about its problems in detail.

Due to the uncomfortable vibe and incomplete work, I called our regular plumber who came out on 8/31 to give another opinion. (Not used as usual in June due to Covid issues). He successfully rodded sanitary line, working through roots that had been cut but not flushed from line, but left lying in the pipe forming a clog that would have backed up our house. Our plumber said roots should have been flushed. He then successfully rodded the line to the street and back into the floor drain of the house, then ran a camera both ways to confirm no problem with pipe itself. For the storm sewer/sump pump line, he opened the access valve and saw that it was full of water, and clearly had not been rodded. He cleaned it out with no issues in about 10 minutes. He said the ""broken pipe"" claim is a common scam. This redo/completion of shoddy work cost us another $400.
I sent 3 emails and made a call to Aqua Doctor since 9/1/20 asking for an explanation and a refund. My emails were well documented, professional and appropriate, as was my call. I have received no response from the company at all.

Anushree S.

Sometime in Dec 2019, they fixed my hallway toilet and some other minor work and the workmen assured me that it all was under warranty. After that I was travelling and then COVID hit so I did not feel the urgency to call them back. Today when I called them to come fix the pot again as it was still shaking, the lady on the phone was extremely rude and said that there is no warranty and there is nothing she can do.
Would def not recommend them!

Soul S.

Our long time pool technician had retired, and I found out NOT EVERYBODY working on swimming pools knows what they are doing! So, I contacted Aquadoctor, who sent out Mr. Williams. His diagnosis was accurate, and he gave us the options for replacing our 30 year old pool filter----the work was done quickly, the charges were reasonable, and I can certainly recommend this company to anyone needing professional services. The two guys sent to our home finished everything in a single afternoon, and the water looks great...I know now who to turn to the next time!

Daniel F.

Saturday afternoon, after changing the handle on a toilet I saw the cutoff valve at the wall was slowly leaking. I sealed it with duct tape and contacted 3 plumbers to see who could come out Monday to repair /replace the valve. I didn't want to pay extra for a Sunday repair if I could control the leak until Monday.
I spoke with Chris at Aqua Doctor and he asked me to send a photo of the valve so he could give me a repair estimate. After talking a bit more he said he would come out Sunday between 8-9 AM and he wouldn't charge extra.
He arrived on time with his buddy and after looking at the problem valve, he fixed the problem by simply loosening & tightening the crown nut. He explained why he did that and how it stopped the leak.
I then asked him to do a simple bathroom sink fix which he did in 5 minutes.
Both he and his partner were a pleasure to deal with;
honest, friendly and as he told me ""We don't up sell
our customers.""
I cannot recommend Aqua Plumber enough.

Daniel Feldman

Cujo S.

Aqua Doctor rocks. Chris was able to fit me into his schedule today. He fixed both issues and explained everything. He also provided preventive care and maintenance tips to potentially avoid the issue in the future.
Very personable and long-term oriented in his customer philosophy, and pricing was very fair. Highly recommend!

Penny P.

Aqua Dr waterproofed the basement and fixed a couple gas leaks in my basement. After talking with Chris, we quickly set up an appointment. His team came, gave me an excellent quote and quickly began waterproofing the basement. Shortly after that, I found a couple gas leaks so in between his other jobs, he made time to come fix all the leaks. Chris and his team were very efficient, cleaned up very well and we're very pleasant. I would absolutely hire them again. I tell everyone that needs work done to contact Aqua Dr Plumbing.