Aqua Doctor Plumbing

Claire R.

Aqua Doctor replaced drains on both side of the house and when my 35 year old spiders started to leak you know who I called. Reasonable prices, will price match and ""Uncle"" Rob gave great service, clear explanations and really did a great job replacing not only the spigots but some of the old pipes too! Will use again!

David H L.

Do not use this company if you value your home or business. A simple toilet installation was a week long nightmare and ruined our subfloor in bath in 2 rooms water under shower pan now. They didn't know How to install a shutoff as ordered and then let the water leak for 4 days. Try to call and explain they just yell over the top of you and make excuses everything except be real business people and speak reasonably after they trash your house and cost you more $$ They will Not except any responsibility for causing damages $$$ and will tell you they don't care . Hire them if you have 3k for a toilet and you like being treated super unprofessional. Yes after a week of it I'm not happy

Henry S.

We live in a 1950s-built home with galvanized pipes and in a community where many homes have issues pumping waste out to the city sewer. Previous owners of our property did not update the piping and in some cases, did not assemble or maintain waste traps correctly. As a result, we have had continuing challenges keeping sewage out of our basement and sinks and showers clear of standing water. We've had Aqua Doctor out to the property several times now, once to replace a bad sewage ejector pump and once to clear our kitchen sink. Over the weekend, we once again had sewage backing up in our basement and my wife was on her own to deal with it. I phoned Aqua Doctor and they came to the house within an hour, diagnosed the issue, showed me the situation on a Facetime call, and offered to snake the main drain pipe at no charge. The clog and backup has been resolved (at least temporarily) and did not cost us a penny. Longer term, we will probably have to replace the galvanized pipes and this will not be cheap but Aqua Doctor has definitely demonstrated their expertise and good will!

Peggy S.

The workers were supposed to supply a quote based on their inspection and said they needed a credit or debit card for the inspection work already done. Then, they ""quoted"" the full repair job and marked ""contract"" instead of quote on the paperwork. Be careful and don't sign paperwork unless you know what you're signing. They don't have the required 3 day cancellation clause on their paperwork, which is illegal, btw. They have been reported to the Attorney General and the BBB.

Dan S.

Replaced water heater, left a gas leak and claimed it was not from a line they touched. Called another plumber and the leak indeed was coming from the line going directly into heater so yes it was a line they touched. Replaced tub drain with cheap parts that did not last 1 year. Piece the drain plug screws into completely stripped out. Outside faucet replaced, will not shut off. Also did not last 1 year. Do NOT recommend.

Chris C.

Maybe they provide an incredible service on repair and maintenance but on a repipe I definitely would not recommend this company. Not only the work that was done was messy but they left four leaks as well one of which being a gas leak. I never seen anyone not double check those work like this company. At the end of the job the owner was disrespectful because I said I wanted to pay them n two weeks since they took an additional two weeks to finish the job without even telling me. His response was that Jim had family issues. I understand everyone has their issues at home. But the work has to get done and I'm sure that's not the only employee he has. I had a dying nephew this year along with dealing with my ptsd from my combat tour in the Marines, but I have to keep going on so I don't see how that is an excuse for horrible workmanship and service. He said he would love to take my ass to court and a f***ing lien on my home. I never said I wouldn't pay I just said I would pay in 2 weeks. I ended paying most of the bill that was left and held 2 grand until the final inspection is done which he said he will guarantee he will be there to collect that check. That sounded like a threat but I guess I will see what that means when he comes back.

Susan M.

Jim & Uncle Rob came out to help me figure out a leak the condo below me was reporting. They were easy to schedule with, on time, and called on their way. While at my condo they were very personable, knowledgeable, and thorough. I would highly recommend!

Niles G.

Had a leak in the bathroom faucet and needed a plumber bad. Decided to try Aqua Doctor and was impressed with the reviews and affordable pricing . They came out right away and squeezed me in . They replaced my faucet and did a fantastic job . They were professional, courtesy and respectful and in the age of Covid they wore their mask . Overall I am very pleased with the quality of service and highly recommend them.

Kirsty C.

So disappointed because I chose based on reviews. Annual routine maintenance sewer rodding work done improperly 6/17/20, by AquaDoctor.Not sure of employee name. He didn't identify himself or put his name or signature on the invoice.

I called and explained sewers last rodded in 6/19. No existing problems - needed 2 pipes done as annual maintenance- main sewer drain and sump pump/storm line. I was quoted $365 for both lines. Employee arrived on the morning of 6/17.

I reexplained the job, and asked if I needed to run water to flush pipes as he worked. He said not necessary - surprising to me because that has been standard procedure through the years. My husband was home, and I left to run an errand. To my surprise, the employee was gone when I returned in 45 min.

For the main line, employee said he couldn't get to the street because pipe was dislocated/cracked and needed to be repaired. Couldn't show on camera because of water in pipe. Claimed notches on the cutting blade were damage caused by our concrete pipe because it was dislocated. He quoted us a $3200 repair estimate involving digging up yard. He also told my husband that the storm sewer /sump pump line was full of water, and he couldn't rod it.
He collected $365 by check. Invoice didn't reference second pipe (sump pump/storm sewer), although it was included in quote from company, I showed him the access and explained before I left, and he told my husband about its problems in detail.

Due to the uncomfortable vibe and incomplete work, I called our regular plumber who came out on 8/31 to give another opinion. (Not used as usual in June due to Covid issues). He successfully rodded sanitary line, working through roots that had been cut but not flushed from line, but left lying in the pipe forming a clog that would have backed up our house. Our plumber said roots should have been flushed. He then successfully rodded the line to the street and back into the floor drain of the house, then ran a camera both ways to confirm no problem with pipe itself. For the storm sewer/sump pump line, he opened the access valve and saw that it was full of water, and clearly had not been rodded. He cleaned it out with no issues in about 10 minutes. He said the ""broken pipe"" claim is a common scam. This redo/completion of shoddy work cost us another $400.
I sent 3 emails and made a call to Aqua Doctor since 9/1/20 asking for an explanation and a refund. My emails were well documented, professional and appropriate, as was my call. I have received no response from the company at all.

Anushree S.

Sometime in Dec 2019, they fixed my hallway toilet and some other minor work and the workmen assured me that it all was under warranty. After that I was travelling and then COVID hit so I did not feel the urgency to call them back. Today when I called them to come fix the pot again as it was still shaking, the lady on the phone was extremely rude and said that there is no warranty and there is nothing she can do.
Would def not recommend them!