Appolo Heating

Catherine I.

an Appolo service call left us with a bill for $600+, a service contract for a NON-WORKING system, and advice further expense would be required to get the system working. Appolo stated unit was obsolete and the coil in the existing unit needed to be replaced ( an additional $2400 job). We looked elsewhere and found a competitor who would replace the entire indoor ahu for $ 2100 with a 10 year warranty and 1 year service contract. we asked Appolo for a refund on 6/27 and received a check for $59 (we which we never agreed to, and find entirely insufficient) six weeks later, only after making numerous follow-up calls, e-mails, and faxes. We believe Appolo's charges were excessive, their demeanor unprofessional, and the tech's primary interest being to sell us a service contract. We would never recommend Appolo to others.

Ted B.

Paid $261 to fix excess condensation from AC. They said it was fixed and 2 days later it's worse that before they came. Would not guarantee no additional service charge to fix the same/original problem they confirmed fixed. STAY AWAY. My address is Saratoga Springs (Not Naperville, IL as I recently moved here)

S H.

I give 1 star only because the techs were friendly. In the middle of December I had appolo come out to clean and tune up my 6 year old furnace. I had purchased a service agreement when I replaced my central air in July. The tech replaced my heat filter and humidifier filter for almost $100. Said everything was cleaned and checked out good. A couple days later I woke up to the inside of my windows being frozen, I called appolo the first thing the office said was there would be a service fee, I said check problem and if nothing they did fine. Same tech came back said he didn't notice there was no way to adjust humidity and the problem was his mistake. The office still insisted on payment.2 weeks later I didn't have heat, a different tech came out, he said the furnace was not cleaned and a $1000 motor was leaking which you noticed the moment you toke the furnace cover off. Luckily he said the motor was covered by warranty but I was charged $180 to submit paperwork.couple days later a 3rd tech had to come back for no heat said the condensation drains were clogged causing the motor to short out from moisture.10 days later back again for same moisture problem but said if it happened again he would custom make a drain and I would be charged. 2 weeks later with the same problem I called the competitor, their tech cleaned all the drains and a month later I've had no problems.

Judy V.

VERY pleased with this company. From the courteous and friendly staff to the very nice and knowledgable techs. Prompt service and a very reasonable price. Have recommened to family and friends and will continue using them! Kudos to a great company!

Elven D.

Appolo installed the Lenox heating and air system in our home 20 years ago and among other issues installed a ""Frankenstein"" Lenox air conditioning system. It seems to be a blend of several Lenox models but the contents don't match any documented system (including the one called out on the nameplate). Perhaps it was the builder. When it came time to replace the furnace last year their sales staff gave my wife the ""little lady"" treatment and came in with a high quote. We wouldn't use them again. Check into other locally rated HVAC companies and one will stand out.

Glenn A.

Just a follow-up to a previous review. I told the owner of of the company that installed my AC system last week that Apollo Heating charged me $140 for the Y4609 universal capacitor that Apollo installed in my old system that had to be replaced. They then refused to take the part back and refund the amount I paid.

Needless to say, he was shocked - he guessed that the capacitor should cost $10-$15, so I looked online and, sure enough, the price was $13.75 (and it could probably be bought for even less, but I didn't look further).

This just reinforces my negative opinion of Apollo Heating in Schenectady, NY. I just wanted to put this out there so people are aware of the way these people do business. I will be contacting the Better Business Bureau about this.

Scott W.

No stars really. Terrible customer service, phone calls, emails and then excuses as to why they didn't respond. Go with one of the 20 other HVAC companies. This one doesn't care about it's customers at all.

Michael P.

The service is great and if Brian Hartman shows up at your door you are in good hands. I have had a couple of major issues in the past few years and Brian always explains what needs to be done, speaks to the manufacturers tech support to make sure the I's are dotted and T's are crossed, and gets you back on track asap. The only downside was with the most recent issue the phone system was not working and the on-call tech was not getting any on the weekend messages...which meant no heat for 2 days. I've had nothing but positive experiences with Appolo

Anna S.

I have used them for years. They are reliable and professional. I purchased my a/c, furnace, etc. and they service it yearly also. It is the best!

Joyce M.

I tried this company, from the first call I was treated with absolute disrespect, bullied and given excuse after excuse why my appointment and service was repeatedly fowled up. I had the furnace serviced, felt even though I was treated crappy, that things happen, the tech was actually decent, he had me get the service agreement to have the furnace cleaned, gave them a second chance, maybe they had a bad day. I called to schedule over the summer was told to wait until fall, I called, said I work until 4, was told I would be the very last visit of the day, had a neighbor take time out of her day to wait, they called me during the morning to say they were at my house, I called after work on Mon, asked what happened, was told I scheduled it in the am, explained again, asked for a manager, was given a voicemail, no call back, Tues, no call, I called again, got the same person, no manager, called back got the operator, same excuse, no manager, left voicemail, no call back. Wed, got a call at 12 noon to reschedule AFTER I LEFT SEVERAL MESSAGES TO REIMBURSE ME, called back after work, no manager again, left message, I called back, I was told miraculously they could page this individual, he got on the line, said he could reschedule me, I asked if he was deaf as I had REPEATEDLY SAID I WOULD NOT RESCHEDULE and wanted NOTHING to do with this company. I asked what was wrong with you people he then went into a rant I was being racist, I never met this person and am not that good as to tell what race a person is over the phone, AND IT DOESN,T MATTER. He proceeded to laugh, say I was petty, an absolute disgusting person to deal with. I told him I could get a lawyer and he asked what a lawyer would do and hung up. NEVER NEVER EVER USE THIS COMPANY. He also went on to say how wonderful the company is. I had to choose a rating although it is MUCH lower than allowed. They don,t deserve anything