Appolo Heating

Z. B.

The worst service I ever had on gas furnace repair.

The issue is simple, gas blower down. Appolo sent 2 gentlemen spent 2.5 hrs but can not fixed the issue. They asked me to by the inducer package and pressure switch for $689+tax and $190+tax, respectively. I let them go and guess what? Amazon sell same parts for only $178 and $50. Do the math...

I ordered the inducer and installed myself. At the end I found they intentionally mixed the pressure switch inlet/outlet. I think they were not expecting I can DIY with such damn trick.

Anyway, to sum up, I paid $200(waste of time/money anyway) for their service and $200 for the part. Fixed the issue by myself. If I go with Appolo, they will charge me $1000+.

Not recommend their service.

Ma G.

We have been customers of Appollo for over 10 years. The service people are very nice, however, the office has gotten increasingly difficult to deal with and rude. They are happy to take payments for service contracts but seem to have very few dates available to service our heater and A/C (I was told they couldn't possibly service my heater until the end of January and the air conditioner until mid-July- needless to say we defintiely didn't get any mileage out of the service contract). The most recent service contract was purchased in January and I was then told that I would not be able to get my air conditioner serviced under the same contract (it hadn't been done before on the same contract)- I would have to wait until Mid-July and then pay again in order to get someone to service the A/C. Needless to say, I am done with this company. We used Adams for our hot water heater recently and will be switching to them for service on the heating and cooling as well. Appollo is overpriced and rude and life is way too short to be treated this way. Stay away from these shysters!!!

John N.

Called Appolo Over the weekend they diagnosed over the phone that our boiler hot water coil was leaking said to call Monday as no parts were available during the weekend. Called Monday they said Tech wood be out in afternoon Call us at two said guy is on his way he arrived at 2:30 diagnosed hot water coil was indeed leaking needed to order part didn't know if it was available parts guy was on phone with him had him on hold told us they would call us that afternoon or early in the morning. Technician left at three I researched Part found it in about 5 to 10 minutes on the Internet available one day shipping from Connecticut called Apollo told them this around 330 3:45 parts guy was supposed to call us back as water was leaking into our finished basement. I called them back at 4:35 they were closed called them the next morning at 9 o'clock they still hadn't found the part he was working on it if he was working on it he would've found it. Parts guy told me their tech thought it was a nine bolt unit they don't make a 9 Bolt unit only an eight or 10 so basically their tech diagnosed it but didn't know how to give Correct information to the Parts guy so what did I pay them for they would not be able to order the part without the correct information. He also stated they would not do the cleaning and repair at the same time they needed two separate appointments obviously two separate nice bills called another company willing to do the repair and the cleaning at the same time saving me a lot of money and that company has been in business for 30 years I ordered the part it'll be here in one day everything is fine no thank you Apollo. This is our second bad experience with Apollo as years ago they came because of a noise flushed our system charges $350 it's still made the noise then they send another tech who they said specializes in boilers it was actually the expansion tank it cost one half of that amount no more Apollo for us.

Sam C.

This is a total shit show! AVOID these losers!

We are now in October and I have just gotten stood up for the 3rd, 4 hour time block (yes, 12 hours total) for air conditioning preventative maintenance. They have been cancelling since July and its now October!!! They have also told me that when/if they do show up for the next appointment it is unlikely that they will be able to service the furnace at the same time due emergency customers with ""no heat"" issues. Really? This is the time of year when you do service the furnace (not the air conditioner) to ensue that there a no eat issue does not occur. Idiots.

Not only are service agreements with this company flat out lie, but the staff is not at all customer service oriented. Jen in service is a total bitch and she will put you on hold until you are disconnected. She must be the bosses wife and that's why it wouldn't matter if she missed a half day of work and pay.

Also, management takes off before 4pm on weekdays. Call early if you want to leave a complaint.

Robert J.

Joe Bennett was the most un professional person I have ever met in my 54 years on this earth. I would not do business with this company just based off my interaction I had with him.

David D.

Had after hours emergency, no heat from a furnace they installed. Was informed that the price of the service call would be $150, versus the normal daytime rate of $100 and agreed to the charge. After finding the problem, was told that the part had a 15% upcharge after hours and would cost $583 versus the ""list"" price of $502. The next day, after having the part number from the repair receipt, I found the ""list"" price was around $330, but was selling for $180-200. Attempted to get them to lower the charged price, but after failing to return multiple phone calls, they finally said no.
Find another repair service. I understand labor costs often escalate after hours due to overtime pay, but parts prices aren't impacted by the time of day, particularly when the ""list"" price is inflated and the final price is almost triple what others charge.

Eric P.

I had a problem with my home's furnace. The home was built 7 years ago, and we bought it this summer, so I wasn't familiar with the furnace's history, but I called Apollo Heating because they were involved in the install when the house was originally built. We only moved in this summer, so I knew nothing of the home's or furnace's history.

Apollo wanted to charge their normal price to send a maintenance guy out, mentioning that they had *never* been called out by the previous owner for any work on the furnace at all. I knew there was another place locally that had $50 off service calls and that the service call was free if they did any paid repair work, so I figured I'd try my luck with the cheaper route.

Turns out you get what you pay for.

The other company's ""service expert"" showed up later that day and told me the reason I wasn't getting any heat from the furnace, despite flashing ""system OK"" with the LEDs on the circuit board was because the circuit board had gone bad, telling me that that wasn't unusual. He also told me it was going to be $532.00 to repair, and that since they'd be able to order the part first thing next morning, he'd be able to get our heat on by Monday. (It was Thursday evening at this point.)

That company wasn't available by phone, as it was after 4PM, but Apollo was. I figured I would call Apollo to see if they could give me a quote on the circuit board, in hopes that I could get our heat working Friday instead of Monday. Turns out that if I'd need them to, the technician could have come out for an after hours call *that evening*.

I told the technician, Greg, what I was looking for a quote on, and he sounded very surprised. He started asking some very common sense questions, such as:
""How did the technician deduce that it was the circuit board?""
""Did he try testing with a different thermostat?""
""Did he check your voltage level?""

There were other common sense questions that showed me that Greg had a much better grasp of troubleshooting a furnace than the serviceman who'd told me he ""knew enough to be dangerous"", and was lamenting the poor guy he'd visited earlier who'd replaced one part, but found out he ""also"" had to replace a valve to get his hot water heater back up and running.

Greg walked me through some troubleshooting that proved it wasn't the motherboard, and that he could do more by phone than the other company could do in person. Had I needed the circuit board, I could have gotten it that day. Had I needed Greg to come over that evening he could have. In my experience with Apollo and the competition, it became immediately clear why Apollo charges a fair price for their service calls, and why their competition is advertising ""$50 off"" and ""Free Service Call with Paid Repair"" offers.

Trying to save a little almost cost me a lot. If you need a reputable, highly skilled engineer for heating issues or servicing, I'd highly recommend Apollo Heating. I can't guarantee they're all as good as Greg, but he's the kind of person I want when I need to reach out for help. He can explain things clearly and logically and definitely knows what he's talking about.

Min Y.

We hired Appolo Heating last year to install central air conditioning on the top of existing central heating system last summer. We chose this company simply because they were the company who installed central heating system in our house we bought 3 years ago. The guy who installed the AC recommended their annual maintenance service when he finished the installation. He said we would have priority to receive the service the next summer if we pre-paid them. I figured I would like to have maintenance service anyway, so I pre-paid $86.90 including tax for the service for this summer.

We forgot about the service all summer until we started to pack our stuff in August to prepare our family's three week long vacation. Since I feel the AC maintenance this year was not necessary anymore, given we wouldn't need to use the AC when we were back, I called Appolo to check 1) Why they had never come to perform the service I pre-paid last year & 2) If I could just cancel the service or postpone the service to next year. For my first question, it turned out the phone number they had on file was the cell phone I was rarely using, they said they had tried to reach me a couple of times over the phone to schedule the service with the first call made sometime in March. ( I rummaged through the house and found my phone later, assuming one of the numbers in 'missed calls' was their number, but they had never bothered to leave a message.

Anyways, I asked them if I could just cancel the service or postpone to next year since I no longer needed it this summer. The lady who was on the phone refused and her excuses are #1, The service was part of contract when they were installing the AC. I told her this was not true, it's not part of the AC installing contract. When the guy recommended the service, I just wanted to be nice to give him the business figuring I'd like to to do it anyway. After I pointed out the service was not tied to the AC installation, she gave me this excuse #2, They couldn't cancel or postpone the service because it could void the furnace warranty if I didn't performance annual maintenance service on the AC. This excuse was more ridiculous. I told her first I was not sure if her statement about the furnace warranty is true. Second, it's my furnace, I didn't need her to worry about my furnace warranty, they were not selling me the furnace, they just used the air duct on the existing heating system for the AC. Plus, the maintenance service I bought was for air conditioning, not for the furnace. She refused to either refund or postpone the service at the end of our conversation.

I feel I was robbed that I paid a service that never was performed. They might believe that a simple phone call on an ever changing form of communication is enough to satisfy their commitment, but it's not rare for people to change their cell phone number over time. If they couldn't reach me at my old cell phone, they could still send me a letter in the mail.

I will never give my business to this company anymore and I will certainly let people I know do the same as well.

Albany G.

I guess we all have different opinions on companies but I signed up for a service agrement with Appolo they never called me to set up an appt and I called about it after it had expired and they said it was not valid any longer
I was disenchanted to say the least

Tyger L.

GREAT JOB! We were staying with my family and the hot water heater locked up...on a Saturday evening. The options were limited so we called another company (Bass) for after hours assistance. First, the Bass person repair person shows up with ONE tool and muttered something about being new. Then he went downstairs for 20-30 minutes, upon return, he said that its going to cost $250 for his visit plus another $700+ to get some part he needs to order and install...

Here's where a 2nd opinion can be your best friend!...we then had a second company, Appolo Heating Inc come out on Sunday, this guy comes in, cleans off the filter and whatnot, 30 minutes and $200 later, problem solved, hot water reactivated and pointers given on how to prevent or repair this in the future. Well done!